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For Companies At a Glance
- Tasks: Support clients and manage accounts while ensuring top-notch service.
- Company: Join Access Insurance, part of Benefact Group, a socially responsible company.
- Benefits: Enjoy 23 days leave, pension scheme, and professional development support.
- Why this job: Make a difference in the community while growing your career.
- Qualifications: Strong communication, time management, and analytical skills required.
- Other info: Be part of a supportive team with opportunities for charity involvement.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Staveley, Chesterfield
About the role
Access Insurance, who are proudly part of Benefact Group, are looking for a Broker Assistant to join our Staveley office. As a Broker Assistant you will provide support to new and existing clients and service new and existing accounts, to include the retention of renewals to achieve company targets in accordance with company procedures and regulatory requirements. You will be pro-active in ensuring that a high quality service is provided to all clients at all times and to remain customer focused and embrace company ethics.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you will be doing
- Ensure the system records are created and maintained for new business and existing cases.
- Respond to enquiries from clients and insurers received by telephone, letter, e-mail.
- Issue renewals, documents and other information to clients.
- Chase and receive payments by cheque, credit card and direct debit where required.
- Issue invoices, policy documents and update client records, where appropriate.
- Assist with queries and referrals from other departments, where appropriate.
- Management of your personal and the departmental diary system, ensuring this is kept up to date.
What you will need to have
- Interpersonal skills
- Time management skills
- Written and verbal communication skills
- Computer skills
- Analytical and problem-solving skills
What makes you stand out
- Office Experience
- Experience within the insurance industry
What we offer
- 23 days annual leave plus bank holidays
- A pension scheme
- A financial support scheme to obtain professional CII qualifications (Cert CII, Dip CII, ACII)
- Regular training, personal development and structured CPD sessions
- Various “happiness” perk schemes
- An internal mentoring and support structure
- A busy and challenging environment
- Regular social events and the opportunity to participate in fundraising and volunteering.
- 6 Charity days per annum
- A genuine desire to see our staff succeed, grow and progress within the company
Hear from the hiring manager
We are a growing team that is very supportive, we value opinions - your ideas will be heard, and you will have the chance to drive real growth in our business.
About us
Access Insurance are Chartered Insurance Brokers and specialist advisers to charities, churches and community groups. Our mission is to help all types of charities and not-for-profits manage their risks by giving specialist advice and designing bespoke insurance policies. We are a business built on social enterprise principles and values. Our culture embodies generosity in serving and giving to charitable causes.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development.
Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Broker Assistant in Staveley employer: Benefact Group plc
Contact Detail:
Benefact Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Assistant in Staveley
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Broker Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Access Insurance and the Benefact Group. Understand their mission and values, and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they're all about.
✨Tip Number 3
Practice your communication skills! As a Broker Assistant, you'll need to be great at responding to client enquiries. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Access Insurance. Let's make it happen!
We think you need these skills to ace Broker Assistant in Staveley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Broker Assistant role. Highlight your relevant skills and experiences that align with what we’re looking for, like your interpersonal and time management skills.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your written communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Be Proactive: In your application, mention any instances where you’ve gone above and beyond to provide excellent service. We love candidates who are proactive and customer-focused, so share those experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Benefact Group plc
✨Know Your Stuff
Before the interview, make sure you understand the basics of the insurance industry and the role of a Broker Assistant. Brush up on key terms and processes, as well as the company’s mission and values. This will show your genuine interest and help you answer questions confidently.
✨Show Off Your Skills
Highlight your interpersonal and communication skills during the interview. Be ready to share examples of how you've successfully managed client relationships or resolved issues in previous roles. This is crucial for a position that focuses on client service and support.
✨Time Management Matters
Since the role involves managing multiple tasks and deadlines, be prepared to discuss how you prioritise your workload. Share specific strategies you use to stay organised and ensure that you meet deadlines, especially when dealing with renewals and client queries.
✨Embrace the Company Culture
Familiarise yourself with the company’s commitment to philanthropy and community service. During the interview, express your alignment with these values and how you can contribute to their mission. This will demonstrate that you’re not just looking for a job, but a place where you can make a difference.