At a Glance
- Tasks: Be the friendly face of our office, welcoming visitors and managing calls.
- Company: Join Lycetts Insurance Brokers, part of a charitable group making a difference.
- Benefits: Enjoy competitive salary, generous leave, and career development opportunities.
- Other info: Join a diverse community committed to kindness and ambition.
- Why this job: Make a positive impact in a supportive team while growing your skills.
- Qualifications: Strong communication skills and basic IT knowledge required.
The predicted salary is between 21500 - 26500 £ per year.
Location: Newcastle upon Tyne
Contract: Permanent
Hours: 35 hours per week, Monday to Friday
Working pattern: Alternate weekly shifts (Week 1: 8:30am - 4:30pm, Week 2: 9:00am - 5:00pm)
About the role
Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Receptionist to join our Newcastle Upon Tyne office. As the first point of contact for visitors, clients and colleagues, you'll play a vital role in creating a welcoming and professional environment while supporting the smooth day-to-day running of the office. Combining reception duties with a range of administrative responsibilities, you'll help ensure operations run efficiently, delivering excellent service and support across the business from our modern, city-centre office with close transport links.
Why join us?
Join a collaborative and inclusive culture that's committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
What you'll be doing
- Acting as the first point of contact for visitors, providing a professional and welcoming reception service.
- Managing incoming telephone calls and directing enquiries to the appropriate teams and colleagues.
- Supporting the day-to-day administration of the office, ensuring a smooth and efficient working environment.
- Coordinating meeting rooms, visitor arrangements, post, deliveries and courier services to support the smooth running of the office.
- Maintaining reception and communal areas to a high standard, creating a positive experience for visitors and employees.
- Assisting with administrative tasks including document preparation, data entry, filing and record management.
- Supporting colleagues across the business with ad hoc administrative and office support activities.
- Ordering and monitoring office supplies, ensuring stock levels are maintained.
- Working collaboratively with colleagues to deliver an excellent service and contribute to the smooth running of the office.
What you'll need to have
- Strong communication skills
- Excellent personal interaction skills, the role will include interactions with clients and colleagues based in Newcastle and beyond.
- Experience of data input
- Appropriate IT skills
What we offer
- A competitive salary - let's discuss it
- Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
- Annual Bonus scheme (Discretionary based on individual and company performance)
- Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary
- 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years' service respectively)
- Career development opportunities with funded support and financial incentives for all professional qualifications.
- An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.
About us
The Lycetts Group has over 60 years' experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size. We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Receptionist employer: Benefact Group plc
Benefact Group plc is an excellent employer, offering a supportive and collaborative work culture in Taunton that prioritises client success and employee growth. With a strong focus on professional development and a range of benefits including generous annual leave, employees are empowered to thrive while contributing to meaningful business objectives.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Benefact Group plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Benefact Group plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Benefact Group plc:Your cover letter is your chance to shine! Tell us why you want to work at Benefact Group plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Benefact Group plc!
How to prepare for a job interview at Benefact Group plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
