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- Tasks: Lead a team to achieve performance targets while supporting clients with insurance needs.
- Company: Join Lloyd & Whyte, part of Benefact Group, a charity-owned financial services leader.
- Benefits: Enjoy 28 days leave, bonus schemes, and health benefits, plus your birthday off!
- Why this job: Be part of a top-rated company focused on community impact and personal growth.
- Qualifications: Must have a Chartered Insurance Institute Certificate or equivalent; leadership skills are key.
- Other info: Opportunities for professional development and volunteering support available.
The predicted salary is between 32000 - 48000 £ per year.
Salary:Circa £40,000.00 (depending on experience)
Working hours:35 hours per week
Duration:Permanent
Location: Somerset
About the role
Lloyd & Whyte, who are proudly part ofBenefact Group, are looking for a Operations Team Leader to join our Community Brokingteam in their Tauntonoffice.
As anOperations Team Leader, through effective leadership of your team and working in partnership with relevant stakeholders, deliver individual and team retention and income targets, whilst continuing to fulfil an element of the Insurance Consultant role; ensuring cultural, service and efficiency objectives are achieved in support of the business strategy.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK\’s top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.
What you\’ll be doing
- Manage and develop individual and team performance through identification of training needs & implementation of coaching and development plans; working in conjunction with the Learning & Development where appropriate.
- Operate within an agreed resource budget; prioritising and allocating resource effectively and recruiting suitable people in accordance with current employment legislation.
- Maintain own technical competence with an in depth knowledge of all relevant products, market trends and underwriting guidelines to effectively assist with referrals and handle a variety of complex work.
- Support, motivate and communicate relevant information to the team effectively, ensuring a strong service and retention focused culture
- Provide professional support and advice to customers through review ensuring high levels of service making sure clients’ needs are met and expectations are exceeded maximising cross sell opportunities at all times.
What you\’ll need to have
- Chartered Insurance Institute Certificate in Insurance or equivalent qualification.
- Dependable leader with an understanding of performance management and the ability to encourage and work in a trusted environment.
- Confident and capable in communicating, managing relationships and providing an excellent client experience.
- Proficient in creating a results driven team, focusing both in the short & long term, whilst empowering individuals to focus on their goals.
- Resourceful, organised and deadline driven with good time management and self-motivation.
What makes you stand out
- Chartered Insurance Institute Diploma in Insurance preferred.
What we offer
- 28days annual leave plus bank holidays
- Your birthday off
- Group Personal Pension
- Bonus scheme
- A holiday buy scheme
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay andparental leave
- Support and funding toward study and professional qualifications
- Paid time off forvolunteering
Hear from the hiring manager
\”“Lloyd & Whyte Community broking is focused on bringing insurance back to the community! If you’re seeking an opportunity to lead a successful team whilst further developing your leadership skills and understanding of insurance, we’d love to hear from you.\”
Lloyd & Whyteoffer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services.We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes.The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
*Directory of Social Change’s UK Guides to Company Giving 2017-26
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Operations Team Leader employer: Benefact Group plc
Contact Detail:
Benefact Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Leader
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the specific products and services offered by Lloyd & Whyte. Understanding their unique approach to community broking will help you demonstrate your alignment with their values during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to performance management and how you empower team members to achieve their goals.
✨Tip Number 3
Research the company culture at Lloyd & Whyte and think about how you can contribute to their inclusive environment. Be prepared to share your thoughts on fostering a collaborative team atmosphere and enhancing client experiences.
✨Tip Number 4
Network with current or former employees of Lloyd & Whyte if possible. Gaining insights from their experiences can provide you with valuable information to tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Operations Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and team management, particularly in the insurance sector. Use specific examples that demonstrate your ability to meet performance targets and develop team members.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community-focused work and how your values align with Lloyd & Whyte's mission. Mention your understanding of the insurance industry and your commitment to delivering excellent client experiences.
Highlight Relevant Qualifications: Clearly state your Chartered Insurance Institute Certificate in Insurance or any equivalent qualifications. If you have the preferred Diploma, make sure to mention it prominently as it could set you apart from other candidates.
Showcase Leadership Skills: Provide examples of how you've successfully led teams in the past. Discuss your approach to performance management, coaching, and developing individuals, as these are key aspects of the Operations Team Leader role.
How to prepare for a job interview at Benefact Group plc
✨Showcase Your Leadership Skills
As an Operations Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated and developed team members to achieve their goals.
✨Understand the Insurance Landscape
Familiarise yourself with current market trends and underwriting guidelines relevant to the role. Being able to discuss these topics confidently will show your technical competence and commitment to the industry.
✨Emphasise Client-Centric Approach
Highlight your experience in providing excellent customer service. Be ready to share specific instances where you exceeded client expectations and maximised cross-sell opportunities, as this aligns with the company's focus on client satisfaction.
✨Prepare for Behavioural Questions
Expect questions that assess your ability to manage performance and handle complex situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your problem-solving skills effectively.
