At a Glance
- Tasks: Lead the evolution of our Operational Resilience framework and ensure compliance with regulatory standards.
- Company: Join Benefact Group, a charity-owned financial services leader committed to making a difference.
- Benefits: Enjoy hybrid working, generous bonuses, and extensive health and wellbeing perks.
- Other info: Be part of a culture that values diversity and community engagement.
- Why this job: Make a real impact by strengthening resilience capabilities across a diverse organisation.
- Qualifications: Experience in Operational Resilience, strong analytical skills, and relevant degree or certifications.
The predicted salary is between 60000 - 75000 € per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref: 204987
About the role
Benefact Group are looking for an Operational Resilience Manager to join our Gloucester office. To lead the ongoing evolution, optimisation and practical application of the company’s Operational Resilience framework. This role ensures the organisation is prepared to prevent, respond to, recover and learn from disruptive incidents, in compliance with regulatory requirements and alignment with industry best practices. This includes aligning to the spirit and direction of FCA/PRA expectations across a multi-entity group.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK’s 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you’ll be doing
- Lead the ongoing evolution of the Operational Resilience framework, ensuring alignment with regulatory standards, horizon scanning and organisational strategy.
- Own and run the annual Operational Resilience cycle ensuring outputs are robust, evidenced and ready for Board, Audit and Regulatory scrutiny, including the review and documentation of Important Business Services, Impact Tolerances and end‑to‑end service mapping and analysis.
- Design and deliver advanced resilience testing programmes; including severe but plausible scenario tests, and crisis simulations to assess and strengthen resilience capabilities.
- Ensure that exercises are challenging, well documented and drive change.
- Coordinate incident response and post‑incident reviews, providing clear insights and ensuring lessons learned translate into measurable improvements.
- Build strong relationships with service owners and enhance capability and organisation‑wide resilience awareness through training, guidance and expert support.
- Provide constructive challenge and expert guidance to stakeholders across the organisation.
What you’ll need to have
- Proven experience in leading Operational Resilience functions within general insurance or financial services (Business Continuity & Crisis Management desirable).
- Deep understanding of Operational Resilience principles and methodologies.
- Familiarity with IT resilience concepts including cyber security, data protection and technology recovery.
- Experience of crisis management and incident response during disruption events.
- Experience in/ capable of working and communicating with colleagues at all levels, including Senior Management, using knowledge, experience and credibility to influence and lead change.
- Strong analytical and project management capabilities.
- Degree in Risk Management, Business, IT, or related field.
- Professional certifications such as CBCI, MBCI, ISO 22301 Lead Implementer or Auditor.
- Ability to travel occasionally & willingness to participate in out‑of‑hours crisis response as required.
What makes you stand out
- Strong knowledge of UK regulatory requirements (FCA, PRA, Solvency II).
- Experience working with third‑party risk and supply chain resilience.
- Insurance qualifications.
What we offer
- A competitive salary - let’s discuss it.
- Hybrid working.
- Group Personal Pension - up to 12% employer contribution.
- Generous annual bonus scheme: on‑target bonus between 7.5% and 30%.
- 28 days annual leave plus bank holidays, and a holiday buy and sell scheme.
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance.
- £200 annual personal grant to a charity of your choice.
- Encouraged to take at least one volunteering day per year.
- Employee Assistance Programme.
- Full study support to gain professional qualifications.
- Access to virtual GP.
- Enhanced maternity and paternity pay.
Hear from the hiring manager
This is a key opportunity to lead and continuously enhance the organisation’s Operational Resilience framework, ensuring we can withstand, respond to and recover from disruption while meeting evolving regulatory expectations. You’ll play a central role in strengthening resilience capabilities across the business, shaping strategy, influencing senior leaders to develop a more robust and resilient organisation.
About us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Operational Resilience Manager employer: Benefact Group plc
Benefact Group is an exceptional employer, offering a collaborative and inclusive culture that prioritises making a positive impact while fostering employee growth. With a commitment to sustainability and charitable giving, employees benefit from competitive salaries, generous bonuses, and extensive health and wellbeing support, all within a dynamic environment in Gloucester that encourages professional development and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Resilience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their Operational Resilience framework and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to crisis management and resilience. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operational Resilience Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operational Resilience Manager role. Highlight your relevant experience in leading resilience functions and any certifications you have. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about operational resilience and how your background makes you a perfect fit for our team. Don’t forget to mention your understanding of regulatory requirements!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your capabilities in crisis management and incident response. We love seeing quantifiable results, so if you’ve led successful projects, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Benefact Group plc
✨Know Your Stuff
Make sure you have a solid understanding of Operational Resilience principles and methodologies. Brush up on the regulatory requirements from the FCA and PRA, as well as any relevant certifications you hold. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully led Operational Resilience functions or managed crisis situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Engage with the Interviewers
Don’t just wait for questions; engage with your interviewers by asking insightful questions about their current challenges in Operational Resilience. This shows your interest in the role and helps you understand how you can contribute to their goals.
✨Demonstrate Your Leadership Skills
Highlight your ability to influence and lead change across different levels of an organisation. Share examples of how you've built relationships with stakeholders and enhanced resilience awareness through training and support. This will showcase your capability to drive improvements in their framework.
