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For Companies At a Glance
- Tasks: Manage clients' insurance needs and support Account Executives in a dynamic environment.
- Company: Join Lycetts Insurance Brokers, part of Benefact Group, known for its inclusive culture.
- Benefits: Enjoy hybrid working, competitive salary, generous leave, and career development opportunities.
- Why this job: Be part of a company that prioritises sustainability and gives back to the community.
- Qualifications: Experience in corporate insurance and strong client-handling skills are essential.
- Other info: Ranked among the UK's 15 Best Big Companies to Work For in 2025.
The predicted salary is between 30000 - 40000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Newcastle (hybrid working of 2 days working from home per week available upon successful completion of probation)
About the role
Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Corporate Senior Account Handler or Account Handler to join our Newcastle office. In this role, you’ll be the trusted expert supporting our Account Executives, managing the full lifecycle of clients’ insurance needs from new business and renewals to handling mid-term adjustments. You’ll use your technical knowledge to provide solutions, deepen client relationships, and contribute directly to the growth of our corporate book. If you thrive in a collaborative environment, enjoy building strong client partnerships, and want to be part of a business that invests in both its people and its purpose, this is a fantastic opportunity to take the next step in your insurance career.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you’ll be doing
- Act as the main point of contact for clients and insurers, managing policies from quotation through to renewal.
- Arrange, amend, and renew general insurance policies within delegated authority, ensuring accurate and timely documentation and invoicing.
- Prepare renewals, remarket policies when needed, and manage renewal lists efficiently.
- Deliver excellent client service by responding to queries within agreed timescales and supporting overall retention goals.
- Maintain accurate records and ensure full compliance with FCA and internal standards, including assisting with claims notifications.
- Identify opportunities to cross-sell, up-sell, and refer clients to other business areas, contributing to new business and retention targets.
- Collaborate closely with Account Executives, underwriters, and internal teams to provide technical and administrative support.
- Negotiate terms within authority limits, issue policy documentation when conditions are met, and elevate referrals appropriately.
What you’ll need to have
- Strong understanding of general insurance principles and market practices.
- Detailed knowledge of and experience in corporate and/or commercial insurance products.
- Awareness of FCA regulatory requirements and compliance standards.
- Good understanding of insurer markets and broking platforms (e.g. Acturis).
- Excellent communication and client-handling skills.
- Strong negotiation, organisational, and time-management capability.
- High accuracy and attention to detail.
- Skilled at identifying commercial opportunities.
- Proven experience managing a client book, including renewals, MTAs, and new business.
- Cert CII qualification or relevant broker experience.
What we offer
- A competitive salary - let’s discuss it
- Hybrid working available upon successful completion of probation
- Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
- Annual Bonus scheme (Discretionary based on individual and company performance)
- Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary
- 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
- Career development opportunities with funded support and financial incentives for all professional qualifications.
- An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.
About us
The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Senior Account Handler / Account Handler - Corporate in Newcastle upon Tyne employer: Benefact Group plc
Contact Detail:
Benefact Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Handler / Account Handler - Corporate in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Lycetts or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of corporate insurance products and FCA regulations. We want you to shine, so practice answering common interview questions and think of examples that showcase your client-handling skills.
✨Tip Number 3
Showcase your negotiation skills! During interviews, be ready to discuss how you've successfully managed renewals and mid-term adjustments in the past. This will demonstrate your expertise and ability to handle the full lifecycle of clients’ insurance needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Lycetts and being part of our mission to make a difference.
We think you need these skills to ace Senior Account Handler / Account Handler - Corporate in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Account Handler. Highlight your experience in managing client relationships and your knowledge of corporate insurance products. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining us at Lycetts and how you can contribute to our mission. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it’s hitting retention targets or successfully managing renewals, we want to know how you’ve made an impact in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Benefact Group plc
✨Know Your Insurance Stuff
Make sure you brush up on your general insurance principles and corporate products. Be ready to discuss specific examples from your experience that demonstrate your technical knowledge and how you've successfully managed client relationships.
✨Showcase Your Client Handling Skills
Prepare to share stories about how you've delivered excellent client service in the past. Think of situations where you responded to queries promptly or went above and beyond to retain a client. This will highlight your communication skills and commitment to client satisfaction.
✨Demonstrate Your Team Spirit
Since this role involves collaborating with Account Executives and internal teams, be ready to talk about your teamwork experiences. Share examples of how you've worked together with others to achieve common goals, especially in managing policies and renewals.
✨Be Ready to Discuss Compliance
Familiarise yourself with FCA regulatory requirements and compliance standards. Be prepared to discuss how you've ensured compliance in your previous roles, as this is crucial for maintaining the integrity of the business and protecting clients.