Senior Account Handler / Account Handler in Newcastle upon Tyne

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Newcastle Upon Tyne or London

About the role

Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Senior Account Handler or Account Handler to join our Newcastle Upon Tyne or London office. In this role, you’ll be the trusted expert supporting our Account Executives, managing the full lifecycle of clients’ insurance needs from new business and renewals to handling mid‑term adjustments. You’ll use your technical knowledge to provide solutions, deepen client relationships, and contribute directly to the growth of our corporate book. If you thrive in a collaborative environment, enjoy building strong client partnerships, and want to be part of a business that invests in both its people and its purpose, this is a fantastic opportunity to take the next step in your insurance career.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Act as the main point of contact for clients and insurers, managing policies from quotation through to renewal.
• Arrange, amend, and renew general insurance policies within delegated authority, ensuring accurate and timely documentation and invoicing.
• Prepare renewals, remarket policies when needed, and manage renewal lists efficiently.
• Deliver excellent client service by responding to queries within agreed timescales and supporting overall retention goals.
• Maintain accurate records and ensure full compliance with FCA and internal standards, including assisting with claims notifications.
• Identify opportunities to cross‑sell, up‑sell, and refer clients to other business areas, contributing to new business and retention targets.
• Collaborate closely with Account Executives, underwriters, and internal teams to provide technical and administrative support.
• Negotiate terms within authority limits, issue policy documentation when conditions are met, and elevate referrals appropriately.

What you'll need to have

• Strong understanding of general insurance principles and market practices.
• Detailed knowledge of and experience in corporate and/or commercial insurance products.
• Awareness of FCA regulatory requirements and compliance standards.
• Good understanding of insurer markets and broking platforms (e.g., Acturis).
• Excellent communication and client‑handling skills.
• Strong negotiation, organisational, and time‑management capability.
• High accuracy and attention to detail.
• Skilled at identifying commercial opportunities.
• Proven experience managing a client book, including renewals, MTAs, and new business.
• Cert CII qualification or relevant broker experience.

What we offer

• A competitive salary - let's discuss it
• Hybrid working available upon successful completion of probation
• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
• Annual Bonus scheme (Discretionary based on individual and company performance)
• Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary
• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
• Career development opportunities with funded support and financial incentives for all professional qualifications.
• An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.

About us

The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.