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- Tasks: Deliver outstanding insurance service and support a diverse client portfolio.
- Company: Join Lycetts Insurance Brokers, part of the Benefact Group, known for its inclusive culture.
- Benefits: Competitive salary, hybrid working, generous leave, and career development opportunities.
- Why this job: Make a difference while building a rewarding career in a supportive environment.
- Qualifications: Experience in insurance or client-facing roles with strong communication skills.
- Other info: Be part of a charity-owned group committed to sustainability and community impact.
The predicted salary is between 30000 - 40000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Newcastle (hybrid working of 2 days working from home per week available upon successful completion of probation)
About the role
Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for an Account Handler to join our Newcastle office. This is a fantastic opportunity to join Lycetts as an Account Handler within the Rural and Private Client team. You’ll play a key role in delivering outstanding insurance service to a diverse client portfolio across the full policy lifecycle. Handling new business, renewals, mid-term adjustments, and providing excellent client support to ensure retention and drive growth opportunities.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you’ll be doing
- Act as a primary contact for clients, delivering responsive and professional service.
- Process new business, renewals, MTAs, documentation, and invoicing accurately and on time.
- Liaise with insurers to negotiate terms within personal authority limits.
- Conduct pre-renewal contact, remarket risks where appropriate, and confirm cover.
- Identify cross-sell, upsell and referral opportunities across insurance, financial and risk-management services.
- Support claims by gathering information and liaising with the claims team.
- Maintain accurate system data and ensure compliance with FCA, GDPR and internal procedures.
- Manage overdue debt in line with credit control standards.
- Build strong internal relationships with underwriting, insurer partners and specialist teams.
What you’ll need to have
- Experience in general insurance or a similar client-facing role.
- Proven experience handling new business, renewals and MTAs.
- Background in commercial and consumer property led products.
- Comfortable negotiating with insurers and supporting client queries.
- Strong verbal and written communication.
- Highly organised and punctual with excellent attention to detail.
- Client-focused with the ability to build rapport and maintain relationships.
- Confident negotiator and problem-solver.
What makes you stand out
- Exposure to claims processes and debt management.
- Experience in High Net Worth Household, Motor and rural farm/estate combined products.
- Cert CII (or working towards) or equivalent industry experience.
What we offer
- A competitive salary - let's discuss it
- Hybrid working available upon successful completion of probation
- Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
- Annual Bonus scheme (Discretionary based on individual and company performance)
- Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary
- 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
- Career development opportunities with funded support and financial incentives for all professional qualifications.
- An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.
About us
The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Account Handler - Rural & Private in Newcastle upon Tyne employer: Benefact Group plc
Contact Detail:
Benefact Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler - Rural & Private in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know someone at Lycetts. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for Account Handler roles. Think about how your experience aligns with their needs, especially around client service and negotiation skills. We want you to shine!
✨Tip Number 3
Show off your personality! During interviews, let your passion for client service and problem-solving come through. Remember, they’re looking for someone who fits into their collaborative culture, so be yourself!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what they’re looking for in an Account Handler.
We think you need these skills to ace Account Handler - Rural & Private in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Handler role. Highlight your experience in handling new business, renewals, and client support, as these are key aspects of the job.
Showcase Your Communication Skills: Since strong verbal and written communication is essential, use clear and concise language in your application. Don’t forget to mention any relevant experience that demonstrates your ability to build rapport with clients.
Highlight Relevant Experience: If you’ve got experience in general insurance or a similar client-facing role, make it shine! Mention specific examples where you’ve successfully negotiated with insurers or managed client queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need right there!
How to prepare for a job interview at Benefact Group plc
✨Know Your Stuff
Make sure you brush up on your knowledge of general insurance, especially in relation to rural and private clients. Familiarise yourself with the types of policies you'll be handling, as well as any recent changes in regulations that might affect the role.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with clients in the past, especially when negotiating terms or resolving issues.
✨Demonstrate Your Organisational Skills
Being highly organised is key for this position. Think of specific instances where you've managed multiple tasks or projects simultaneously. Highlight your attention to detail and punctuality, as these traits will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Lycetts. This shows your genuine interest in the role and helps you assess if it's the right fit for you.