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For Companies At a Glance
- Tasks: Support clients and assist with insurance paperwork while learning the ropes of the industry.
- Company: Join Lycetts Insurance Brokers, part of Benefact Group, known for its inclusive culture.
- Benefits: Enjoy hybrid working, a generous pension scheme, and 25+ days annual leave.
- Other info: Be part of a company that prioritises charity and offers fantastic career growth opportunities.
- Why this job: Kickstart your career in insurance with full training and real impact on client relationships.
- Qualifications: Good organisational skills and confident communication abilities are essential.
The predicted salary is between 25000 - 30000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Marlborough or Newmarket
About the role
Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Trainee Account Handler to join our Marlborough or Newmarket office. Join our team as a Trainee Account Handler and play a key role in supporting client relationships while helping the business grow. You’ll receive full training and hands-on experience to build the skills needed for a successful career in insurance. This is a great opportunity for someone looking to start out or take the next step in the industry. Our specialist team provides insurance solutions across bloodstock, equine, private client, farm and estate sectors, covering all equine disciplines and their associated property, liability and personal insurance needs.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
What you’ll be doing
- Support clients by helping prepare renewal paperwork ahead of renewal dates.
- Assist with incoming new business enquiries, helping to put together submissions and quotations with guidance from the team.
- Help obtain and compare alternative quotes where appropriate, learning how to achieve the best outcomes for clients.
- Support the team with policy documentation, invoices, credit notes, and general administration to ensure a smooth client experience.
- Follow file management and compliance procedures, including FCA requirements, keeping records accurate and up to date.
- Build positive working relationships with insurance companies as you develop your industry knowledge.
What you’ll need to have
- Good organisational ability
- Experience in obtaining information from clients via telephone & e-mail
- Confident communications skills – both written & oral
- Good negotiating skills and the ability to build good relationships with internal and external stakeholders
What we offer
- Hybrid working available upon successful completion of probation
- Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
- Annual Bonus scheme (Discretionary based on individual and company performance)
- Life Assurance cover up to 4 x salary
- 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
- Career development opportunities with funded support and financial incentives for all professional qualifications.
If you need any additional support during the recruitment process, then please let us know.
Trainee Insurance Account Handler in Marlborough employer: Benefact Group plc
Contact Detail:
Benefact Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Insurance Account Handler in Marlborough
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at Lycetts or similar companies. A friendly chat can open doors and give you insights that might just land you that Trainee Account Handler role.
✨Tip Number 2
Prepare for interviews by practising common questions related to client relationships and insurance. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with recruiters or during interviews, let them know why you're excited about starting a career in insurance and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at Lycetts.
We think you need these skills to ace Trainee Insurance Account Handler in Marlborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trainee Insurance Account Handler role. Highlight any relevant experience or skills that match what we're looking for, like communication and organisational abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining us at Lycetts and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Skills: In your application, don’t forget to showcase your skills in negotiation and relationship building. We want to see how you can support our clients and work with our team effectively.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Benefact Group plc
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and the specific areas Lycetts focuses on, like bloodstock and equine. Familiarise yourself with common terms and concepts so you can speak confidently about them.
✨Show Off Your Communication Skills
Since the role requires good communication skills, practice articulating your thoughts clearly. You might want to prepare answers to common questions about how you would handle client interactions or resolve issues, showcasing your ability to build relationships.
✨Demonstrate Organisational Skills
Think of examples from your past experiences where you successfully managed tasks or projects. Be ready to discuss how you prioritise work and keep things organised, as this is crucial for supporting clients and handling paperwork.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the company culture, training opportunities, or the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.