At a Glance
- Tasks: Manage sensitive claims with empathy and integrity, ensuring fair outcomes for victims.
- Company: Join Ecclesiastical Insurance, part of the Benefact Group, a charity-owned organisation.
- Benefits: Enjoy hybrid working, competitive salary, generous bonuses, and extensive health benefits.
- Other info: Be part of a diverse team committed to kindness and community impact.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in sensitive claims handling and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Ecclesiastical Insurance, proudly part of the Benefact Group, is looking for a Casualty Technical Sensitive Claims Handler to join our Manchester office. As a Casualty Technical Sensitive Claims Handler, you will proactively manage and settle sensitive claims within your own authority, in accordance with our Physical and Sexual Abuse Guiding Principles and Claims Handling Guidelines. We are committed to handling all claims made by victims and survivors against the organisations we insure with sensitivity, empathy and integrity.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you'll be doing
- Manage sensitive claims within own authority, adhering to technical guidelines and guiding principles.
- Apply the highest standards of care and empathy throughout, including best practice in file management and service delivery.
- Deliver a proactive, supportive, and empathetic experience for customers, victims, and survivors by working in partnership with lawyers, customers, and partners to achieve fair outcomes.
- Actively contribute and provide constructive feedback to the continuous development of our physical and sexual abuse handling philosophies.
- Identify and recognise own development needs, including technical CPD requirements.
- Act as referral point for colleagues, sharing expertise and seeking opportunities to coach others at all levels.
- Identify, respond to, and resolve complaints in accordance with company policy.
- Proactively identify fraud and apply our philosophy consistently across all cases.
- Operate within our governance framework and actively contribute to the Physical and Sexual Abuse Claims Council.
What you'll need to have
- Understanding of data protection and importance of confidentiality.
- ACII/DIP/Solicitor/CILEx or equivalent.
- In depth sensitive claims technical knowledge.
- Proven ability to analyse information and produce relevant reports.
- Experience of managing and influencing internal and external stakeholders, at all levels.
What makes you stand out
- The ability to build collaborative, productive relationships.
- Capable of acting as a coach to develop and empower others in a commercial setting.
- High levels of personal organisation and accuracy, with the ability to manage own workload.
What we offer
- A competitive salary - let's discuss it.
- Hybrid working.
- Group Personal Pension - up to 12% employer contribution.
- Generous annual bonus scheme between 6% and 24%.
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance.
- £200 annual personal grant to a charity of your choice.
- Encouraged to take at least one volunteering day per year.
- Employee Assistance Programme.
- Full study support to gain professional qualifications.
- Access to virtual GP.
- Enhanced maternity and paternity pay.
Hear from the hiring manager
This is a meaningful opportunity to bring your experience of dealing with claims for victims and survivors of abuse into a specialist team that handles these sensitive cases with compassion, respect, and professionalism. We provide our handlers with dedicated training in trauma-informed approaches and well-being support. We’re looking for an ambitious, proactive, and empathetic professional who wants to influence how these cases are handled and build trusted relationships across all levels.
About us
Ecclesiastical Insurance offers insurance with award‑winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK. As a business, we’ve been trusted to protect some of the UK’s best‑loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Casualty Technical Sensitive Claims Handler in Manchester employer: Benefact Group plc
Ecclesiastical Insurance, part of the Benefact Group, is an exceptional employer located in Manchester, offering a collaborative and inclusive work culture dedicated to making a positive impact. With a strong commitment to employee development, competitive benefits including generous annual leave, hybrid working, and a focus on well-being, we empower our staff to thrive while contributing to meaningful causes. Join us to be part of a forward-thinking organisation that values kindness, ambition, and diversity, ensuring every team member feels respected and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Casualty Technical Sensitive Claims Handler in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to sensitive claims handling and be ready to discuss how your experience aligns with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to empathy and handling sensitive situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Casualty Technical Sensitive Claims Handler in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with sensitive claims handling. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Empathy:In your application, emphasise your ability to handle sensitive situations with care and compassion. We want to see how you can bring empathy into your work, especially when dealing with victims and survivors.
Highlight Your Technical Knowledge:Don’t forget to mention any relevant qualifications or experience you have in managing sensitive claims. This role requires a solid understanding of technical guidelines, so make sure we see that in your application.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets to the right people and shows your enthusiasm for joining our team!
How to prepare for a job interview at Benefact Group plc
✨Understand the Sensitivity of the Role
Before your interview, take some time to familiarise yourself with the sensitive nature of the claims you'll be handling. Research Ecclesiastical Insurance's approach to trauma-informed care and their guiding principles. This will help you demonstrate empathy and understanding during the interview.
✨Showcase Your Technical Knowledge
Be prepared to discuss your technical knowledge related to sensitive claims. Think of specific examples from your past experience where you've successfully managed similar cases. Highlight your ability to analyse information and produce relevant reports, as this is crucial for the role.
✨Demonstrate Your Collaborative Skills
Since the role involves working closely with various stakeholders, be ready to share examples of how you've built productive relationships in previous roles. Discuss how you’ve coached or supported colleagues, as this shows your ability to contribute positively to a team environment.
✨Prepare Questions About Development Opportunities
Ecclesiastical Insurance values personal development, so come prepared with questions about training and growth opportunities within the company. This not only shows your ambition but also aligns with their commitment to continuous improvement and support for employees.
