At a Glance
- Tasks: Lead claims oversight and manage complex marine leisure claims for high-quality outcomes.
- Company: Join Ecclesiastical Insurance, part of Benefact Group, with a focus on innovation and customer value.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to mentor and build relationships across the industry.
- Why this job: Make a real impact in the marine leisure sector while developing your technical expertise.
- Qualifications: DIP CII qualified or equivalent, with strong marine insurance knowledge and claims experience.
The predicted salary is between 50000 - 60000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: 6 month contract
Location: Hybrid with travel to Gloucester, Manchester or London
About the role
Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Technical Claims Specialist (Marine Leisure) on a 6 month contract. In this role you will lead strategic claims oversight, technical excellence, and end‑to‑end management of a diverse Marine Leisure portfolio ensuring high‑quality outcomes, robust governance, and strong customer value. Provide expert handling of complex and major losses across Hull, Machinery and Equipment, Salvage and Third‑Party Liability claims to support the delivery of the UKGI Plan.
What you’ll be doing
- Portfolio & Governance Oversight: Oversee the Marine Leisure claims portfolio, ensuring performance aligns with KPIs, business strategy, and a consistent, compliant claims philosophy. Deliver portfolio analysis and MI—identifying trends, loss ratios, and emerging risks—to drive data‑led decision making and support senior leadership insight.
- Technical Claims Handling: Manage complex and major losses across Hull, Machinery and Equipment, Salvage and Third‑Party Liability leading full lifecycle handling from FNOL to settlement. Direct investigations with surveyors, loss adjusters, forensic specialists, legal counsel, and brokers, ensuring accurate coverage, liability assessment, and negotiation. Maintain accurate reserving in line with philosophy, monitoring development and adjusting proactively, while identifying fraud, subrogation, and recovery opportunities.
- Delegated Authority, MGA & Audit Oversight: Oversee delegated claims authority arrangements, ensuring strong governance, due diligence, audit delivery, and adherence to service standards. Maintain effective partnerships with MGA stakeholders through clear frameworks, reporting protocols, and performance oversight. Analyse audit outcomes, identify improvements, and implement corrective actions within agreed timelines.
- Stakeholder & Relationship Management: Serve as the primary technical referral point for Marine claims, supporting capability development across internal teams. Build and maintain strong relationships with MGAs, brokers, customers, and external experts to enable effective claims resolution. Collaborate with Underwriting, Pricing, and Reserving to share insights, trends, and market intelligence, representing the business in market forums.
- Regulatory, Compliance & Complaints Handling: Ensure claims handling meets regulatory and internal governance requirements, managing complaints to deliver fair outcomes and identify root‑cause improvements. Escalate risks appropriately while mentoring junior handlers and contributing to training materials for the Claims Academy. Act as a recognised technical leader within the Marine class, supporting continuous improvement and professional development.
What you’ll need to have
- DIP CII qualified (or progressing towards completion) or LMA Certificate (Claims) or MTA Certificate (Claims) or equivalent qualification.
- Previous hull, cargo, liability and Protection and Indemnity (P&I) experience preferably including complex and major losses.
- Strong technical knowledge of marine insurance, vessel operations, maritime law, and claims principles.
- Experience in delegated authority oversight, audits, and governance.
- Strong analytical, negotiation, and communication skills, with the ability to influence stakeholders.
- Able to manage multiple priorities, adapt to change, and act as a technical mentor.
- Strong relationship‑building skills and solid understanding of regulatory requirements.
- Experience launching or managing new claims propositions or products.
What makes you stand out
- Familiarity with MGA governance and oversight frameworks.
- Project management experience.
- Experience in both company market and Lloyd’s environments.
We welcome applications from everyone.
Technical Claims Specialist (Marine Leisure) Ecclesiastical Insurance UK · · in Gloucester employer: Benefact Group plc
Ecclesiastical Insurance, part of the Benefact Group, is an exceptional employer that values its employees through a supportive work culture and a commitment to professional development. With a hybrid working model and opportunities for travel to vibrant locations like Gloucester, Manchester, or London, employees enjoy a balanced work-life environment while engaging in meaningful work that directly impacts customer satisfaction and governance in the marine leisure sector. The company fosters growth through mentorship and training, ensuring that every team member can thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Claims Specialist (Marine Leisure) Ecclesiastical Insurance UK · · in Gloucester
✨Tap into Local Agencies
For temporary roles like the one at Benefact Group plc, don't overlook local recruitment agencies that specialise in the insurance sector. They often have inside info on your local market and can help you get your foot in the door quicker!
✨Seasonal Opportunities Are Gold
Insurance companies often ramp up staffing for specific seasons, especially during peak times like annual policy renewals. Keep an eye out for those temporary gigs and be ready to jump in. Make sure you’re on our website regularly to catch those listings!
✨Network with Industry Pros
Join insurance-focused online platforms and forums to connect with professionals who can share insider tips about temporary roles. Attend local industry meetups or workshops to widen your network; sometimes it’s all about who you know!
✨Showcase Your Flexibility
For temp roles, employers are often looking for candidates who can hit the ground running. Highlight any previous experience you have in fast-paced environments on your profile or during interviews, so Benefact Group plc knows you can adapt quickly to their needs!
We think you need these skills to ace Technical Claims Specialist (Marine Leisure) Ecclesiastical Insurance UK · · in Gloucester
Some tips for your application 🫡
Highlight Relevant Certifications:In the insurance world, having the right qualifications can set you apart. If you've got any certifications like Cert CII or other relevant credentials, make sure they're front and centre on your CV. It shows you're committed to the industry and ready to hit the ground running!
Showcase Your Customer Service Skills:Insurance is all about helping clients through tricky times. Use your application to mention your previous customer service experience or soft skills like problem-solving and empathy. These are crucial for any temporary role in the insurance sector, so don’t shy away from flexing these muscles!
Tailor Your CV for the Temp Role:For a temporary position, it's all about demonstrating your ability to adapt quickly. Tailor your CV to highlight experiences that show you can jump in and make an impact immediately. Mention short projects, freelance gigs, or any fast-paced roles that show you thrive in dynamic environments.
Be Clear About Availability:In your cover letter, clearly state your availability for the temporary role. Since this is a short-term gig, emphasising your flexibility and readiness to start immediately can really catch Benefact Group plc's eye. Remember, they need someone who can fit right in, so make it easy for them to see you as that person!
How to prepare for a job interview at Benefact Group plc
✨Master the Basics of Underwriting
Since you're aiming for a temporary role in insurance, brush up on the basic principles of underwriting. Be ready to discuss how you would assess risks and make simple decisions on policy issuance, as these are likely to come up in technical questions.
✨Familiarise Yourself with Relevant Regulations
Insurance is heavily regulated, so it helps to be familiar with key regulations that affect the industry. Bring up any specific legislation you're aware of and how it could impact your work at Benefact Group plc. This shows you're engaged and knowledgeable.
✨Highlight Your Flexibility
As it's a temporary position, it's crucial to stress your adaptability. Talk about previous experiences where you had to pick up new tasks quickly or adjust to changing needs. Employers will appreciate your willingness to jump in and get the job done without a long onboarding process.
✨Prepare to Discuss Claims Processing
Be ready to dive into discussions around claims processing, as this might be a big part of your role. Bring along examples of how you've approached problem-solving in past roles, especially if you've dealt with customer claims or insurance queries before. It's a great way to show your relevant experience.
