At a Glance
- Tasks: Monitor and maintain infrastructure, ensuring smooth operation of systems and networks.
- Company: Join Benefact Group, a purpose-led organisation making a difference in the community.
- Benefits: Enjoy competitive salary, hybrid working, generous bonuses, and extensive health benefits.
- Other info: Opportunities for career growth and personal development in an inclusive culture.
- Why this job: Be part of a friendly team focused on outstanding customer service and innovative IT solutions.
- Qualifications: IT experience with knowledge in networking, cloud infrastructure, and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref: 205076
About the role
Benefact Group are looking for an Infrastructure Engineer to join our Gloucester office. The Infrastructure Team are responsible for the continued operation of the Benefact Group computer systems and converged voice, video and data networks. A ‘can do’ attitude and willingness to learn is essential to providing technical resource and knowledge across a wide range of technologies and platforms. You will be responsible for undertaking proactive and reactive monitoring of the Infrastructure, Platforms and Applications, providing timely prevention or resolution of incidents, and appropriate escalation for major issues. Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose‑led organisation.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you'll be doing
- Deliver exceptional customer service while managing and prioritising workload, ensuring incidents, requests, and changes are handled and documented correctly.
- Provide expert guidance to users, influencing across the organisation and applying knowledge creatively to non‑standard situations.
- Maintain and support physical and virtual infrastructure, including hardware, data centres, communication rooms, and coordination with third‑party vendors.
- Contribute to business continuity activities, prepare and maintain operational documentation, and participate in the 24/7 infrastructure support rota.
- Plan, document, and execute small projects, managing risks, tracking progress, and contributing insights to IT strategy and best practice.
What you'll need to have
- Qualified or working toward qualification in Microsoft core technologies, with proven IT experience in fast‑paced environments.
- Broad infrastructure knowledge with skills in areas such as networking, VMware ESX, VoIP, Windows Server, SAN, security, cloud infrastructure, and SaaS.
- Experience using monitoring toolsets and working with tier‑1 hardware platforms like Cisco UCS and HP servers.
- Strong communication skills with the ability to work effectively with technical teams, business users, suppliers, and customers.
- Demonstrated commitment to excellent customer service and the ability to build productive, collaborative relationships.
What we offer
- A competitive salary - let’s discuss it
- Hybrid working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme: on-target bonus between 6% and 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
Hear from the hiring manager
This is an excellent opportunity to join a friendly, highly specialised team focused on delivering outstanding customer service, overseeing software and hardware installation and maintenance, supporting business continuity, and helping shape IT strategy.
About us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Infrastructure Engineer Benefact Group · Gloucester · employer: Benefact Group plc
Benefact Group is an exceptional employer located in Gloucester, offering a collaborative and inclusive culture that prioritises making a positive impact. With a commitment to employee growth through extensive development opportunities, competitive benefits including a generous pension scheme and annual bonus, and a unique ethos of giving back to charity, joining our team means being part of a purpose-led organisation dedicated to both personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer Benefact Group · Gloucester ·
✨Tip Number 1
Network like a pro! Reach out to current employees at Benefact Group on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about your experience with networking, VMware, and cloud infrastructure. We want to see that 'can do' attitude in action!
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of examples where you've tackled tricky situations or resolved incidents quickly. This is your chance to shine and demonstrate your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our amazing team at Benefact Group.
We think you need these skills to ace Infrastructure Engineer Benefact Group · Gloucester ·
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Infrastructure Engineer role. Highlight your expertise in Microsoft technologies, networking, and any relevant projects you've worked on. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Benefact Group. Show us your 'can do' attitude and willingness to learn!
Showcase Your Customer Service Skills:Since delivering exceptional customer service is key for us, make sure to include examples of how you've successfully managed incidents or requests in previous roles. We love seeing how you build collaborative relationships!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Benefact Group plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft core technologies, networking, and cloud infrastructure. Be ready to discuss your experience with monitoring toolsets and tier-1 hardware platforms like Cisco UCS and HP servers. This will show that you're not just familiar with the tech but can also apply it in real-world scenarios.
✨Show Off Your Customer Service Skills
Since the role involves delivering exceptional customer service, prepare examples of how you've handled incidents or requests in the past. Highlight your ability to build productive relationships with users and technical teams, as this is crucial for success in the Infrastructure Engineer position.
✨Demonstrate a Can-Do Attitude
Benefact Group values a proactive approach, so be ready to share instances where you've taken initiative or solved problems creatively. Emphasise your willingness to learn and adapt, as this aligns perfectly with their culture of innovation and inclusivity.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in non-standard situations. Think about how you would handle specific incidents or projects, and be prepared to discuss your thought process. This will help demonstrate your analytical skills and ability to contribute to IT strategy and best practices.
