At a Glance
- Tasks: Manage daily tasks, ensure accuracy, and contribute to team success.
- Company: Join Benefact Group, a charity-owned financial services leader.
- Benefits: Competitive salary, hybrid work, generous bonuses, and 25 days leave.
- Other info: Inclusive culture with great career growth and volunteering opportunities.
- Why this job: Be part of a dynamic team making a real difference.
- Qualifications: Strong planning, IT skills, and commitment to exceptional service.
The predicted salary is between 30000 - 40000 € per year.
Working hours: 35 hours per week, Monday to Friday
Duration: 12 Month Fixed Term Contract
Location: Gloucester
Job Ref: 204989
About the role
Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Customer Services Adviser to join our Gloucester office. As a Customer Services Adviser, you'll contribute to defined service delivery by acting as part of a processing and administration team.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
What you'll be doing
- Organise and manage your own day-to-day tasks with guidance, making sure work is completed on time and to agreed standards.
- Enter information accurately and efficiently, checking your work and fixing any mistakes with support where needed.
- Spot any issues or unexpected information and know when and how to raise these with a supervisor.
- Learn from feedback and audit results, taking on agreed actions to improve your performance and contribute to the team’s success.
- Follow company policies and regulatory requirements and raise any concerns or potential risks in line with team guidelines.
What you'll need to have
- The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets.
- Understand, manage, and use information with accuracy.
- Competent IT and data skills [including Microsoft suite]
- Effective and appropriate communication skills.
- Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
What makes you stand out
- Previous Industry knowledge or experience would be an advantage.
- Cert CII or commitment to achieve within an agreed timescale.
What we offer
- A competitive salary - let's discuss it
- Hybrid working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme: on-target bonus between 6% and 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
About us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. We encourage applicants who need any additional support during the recruitment process to let us know.
Customer Service Adviser Ecclesiastical Insurance UK · Gloucester · employer: Benefact Group plc
At Ecclesiastical Insurance, part of the Benefact Group, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises making a positive impact. Our Gloucester office offers exceptional career development opportunities, a competitive salary, and generous benefits, including a robust pension scheme and health support, all while contributing to charitable causes. Join us in a dynamic environment where your contributions are valued, and you can grow both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser Ecclesiastical Insurance UK · Gloucester ·
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ecclesiastical Insurance on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share examples from your past experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office and any other tools mentioned in the job description. Being comfortable with these will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Customer Service Adviser Ecclesiastical Insurance UK · Gloucester ·
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Services Adviser. We want to see how you can contribute to our team and help us deliver exceptional service.
Showcase Your Communication Skills:Effective communication is key in this role, so don’t shy away from demonstrating your ability to convey information clearly. Use examples from your past experiences to show how you've successfully communicated in a team or with customers.
Be Detail-Oriented:Since accuracy is crucial for this position, make sure your application is free from errors. Double-check your work before submitting it, as this reflects your attention to detail and commitment to quality.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you’ll ensure your application reaches us quickly and efficiently, and you can easily keep track of your application status.
How to prepare for a job interview at Benefact Group plc
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Services Adviser role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how you can contribute to the team’s success.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. Prepare examples of how you've successfully communicated in previous jobs or situations. Be ready to demonstrate your ability to convey information clearly and listen actively during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've identified issues and resolved them efficiently. Highlight your ability to spot unexpected information and how you raised concerns appropriately. This shows that you can manage your work and contribute positively to the team.
✨Emphasise Your Commitment to Service Excellence
Ecclesiastical Insurance values exceptional service. Share your passion for delivering high-quality customer service and any relevant experiences. Discuss how you plan to meet targets and improve performance based on feedback, showcasing your dedication to continuous improvement.
