At a Glance
- Tasks: Manage your day-to-day tasks and deliver exceptional customer service.
- Company: Join Benefact Group, a charity-owned financial services leader.
- Benefits: Competitive salary, hybrid working, generous leave, and health benefits.
- Other info: Enjoy career growth opportunities and a culture of kindness and inclusivity.
- Why this job: Be part of a dynamic team making a real difference in the community.
- Qualifications: Strong communication skills and IT proficiency; previous experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: 12 Month Fixed Term Contract
Location: Gloucester
About the role
Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Customer Services Adviser to join our Gloucester office. As a Customer Services Adviser, you'll contribute to defined service delivery by acting as part of a processing and administration team.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
What you'll be doing
- Organise and manage your own day-to-day tasks with guidance, making sure work is completed on time and to agreed standards.
- Enter information accurately and efficiently, checking your work and fixing any mistakes with support where needed.
- Spot any issues or unexpected information and know when and how to raise these with a supervisor.
- Learn from feedback and audit results, taking on agreed actions to improve your performance and contribute to the team’s success.
- Follow company policies and regulatory requirements and raise any concerns or potential risks in line with team guidelines.
What you'll need to have
- The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets.
- Understand, manage, and use information with accuracy.
- Competent IT and data skills [including Microsoft suite]
- Effective and appropriate communication skills.
- Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
What makes you stand out
- Previous Industry knowledge or experience would be an advantage.
- Cert CII or commitment to achieve within an agreed timescale.
What we offer
- A competitive salary - let's discuss it
- Hybrid working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme: on-target bonus between 6% and 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
About us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
Customer Service Adviser in Gloucester employer: Benefact Group plc
At Benefact Group, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to make a meaningful impact. Located in Gloucester, our Customer Service Adviser role offers not only competitive salaries and generous benefits but also exceptional opportunities for personal and professional growth within a rapidly expanding organisation dedicated to charitable giving. Join us and be part of a team that values kindness, ambition, and the drive to create a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Gloucester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Benefact Group plc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Benefact Group plc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Adviser in Gloucester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Benefact Group plc.
How to prepare for a job interview at Benefact Group plc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Benefact Group plc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Benefact Group plc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
