At a Glance
- Tasks: Support the Customer Services Team with admin duties and deliver exceptional customer service.
- Company: Join Benefact Group, a charity-owned financial services company with a collaborative culture.
- Benefits: Competitive salary, hybrid working, generous annual leave, and health benefits.
- Other info: Opportunities for professional development and volunteering days to give back.
- Why this job: Make a difference while building your career in a supportive and inclusive environment.
- Qualifications: Strong IT skills, effective communication, and a commitment to exceptional service.
The predicted salary is between 30000 - 40000 € per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref: 205005
About the role
Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Customer Administration Support to join our Gloucester office.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
What you'll be doing
- Supporting the Customer Services Team underwriters with transactional post and other admin duties including but not limited to CRM loading, phone coverage, survey requests and password resets.
- Input data accurately and efficiently, recognising and rectifying where quality standards have been missed.
- Identify issues and anomalies and elevate in line with company policy.
- Build effective internal relationships to deliver exceptional customer service and support our right first time approach.
- Act on audit results and agreed actions plans to improve own performance and enhance the effectiveness of the team.
What you'll need to have
- The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets.
- Understand, manage, and use information with accuracy.
- Competent IT and data skills [including Microsoft suite].
- Effective and appropriate communication skills.
- Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
What makes you stand out
- Previous Industry knowledge or experience would be an advantage.
- Cert CII or commitment to achieve within an agreed timescale.
What we offer
- A competitive salary - let's discuss it.
- Hybrid working.
- Group Personal Pension - up to 12% employer contribution.
- Generous annual bonus scheme: on-target bonus between 6% and 24%.
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance.
- £200 annual personal grant to a charity of your choice.
- Encouraged to take at least one volunteering day per year.
- Employee Assistance Programme.
- Full study support to gain professional qualifications.
- Access to virtual GP.
- Enhanced maternity and paternity pay.
About us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Customer Administration Support Ecclesiastical Insurance UK · Gloucester · employer: Benefact Group plc
Ecclesiastical Insurance, part of the Benefact Group, is an exceptional employer located in Gloucester, offering a collaborative and inclusive work culture dedicated to making a positive impact. With a strong commitment to employee development, competitive benefits including hybrid working, generous annual leave, and a unique ethos of giving back to charity, we empower our team members to thrive both personally and professionally while contributing to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Administration Support Ecclesiastical Insurance UK · Gloucester ·
✨Tip Number 1
Network like a pro! Reach out to current employees at Ecclesiastical Insurance on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of how you've managed data or improved processes in previous roles. This will demonstrate your ability to deliver exceptional service and support the team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team at Ecclesiastical Insurance.
We think you need these skills to ace Customer Administration Support Ecclesiastical Insurance UK · Gloucester ·
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Administration Support role. Highlight relevant skills and experiences that match what we’re looking for, like your ability to manage data accurately and deliver exceptional service.
Showcase Your IT Skills:Since we need someone with solid IT and data skills, don’t forget to mention your proficiency with Microsoft Suite and any other relevant software. Give examples of how you’ve used these tools in previous roles to support your application.
Communicate Clearly:Effective communication is key in this role, so make sure your written application reflects that. Use clear and concise language, and double-check for any spelling or grammar mistakes before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Benefact Group plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Administration Support role. Familiarise yourself with the key responsibilities like CRM loading and data accuracy. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your IT Skills
Since the job requires competent IT and data skills, be prepared to discuss your experience with Microsoft Suite and any relevant software. You might even want to mention specific examples of how you've used these tools to improve efficiency or accuracy in previous roles.
✨Emphasise Teamwork and Communication
This role is all about building effective internal relationships, so highlight your teamwork and communication skills. Share examples of how you've collaborated with others to deliver exceptional customer service or resolve issues, as this aligns perfectly with their right first time approach.
✨Prepare Questions About Company Culture
Ecclesiastical Insurance values a collaborative and inclusive culture. Prepare thoughtful questions about their team dynamics and how they support employee development. This shows that you’re not just looking for a job, but a place where you can grow and contribute positively.
