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For Companies At a Glance
- Tasks: Lead the charge in defining and producing high-quality data insights for decision making.
- Company: Join Benefact Group, a top-rated company committed to sustainability and charity.
- Benefits: Enjoy a competitive salary, hybrid work, generous bonuses, and 28 days leave.
- Other info: Be part of a collaborative culture with excellent career growth opportunities.
- Why this job: Shape performance insights and influence decisions that impact colleagues and customers.
- Qualifications: Experience in Business Intelligence and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref: 205013
About the role
Benefact Group are looking for a Business Intelligence Manager to join our Gloucester office. As Business Intelligence Manager, you will be responsible for defining, producing and assuring high‑quality data, metrics and insights across our technology services and systems. Reporting to the Head of Service Experience, the role plays a key part in enabling evidence‑based decision making, improving service performance, and linking technology outcomes to customer and business experience. You will act as the authoritative voice on performance data and insight, ensuring a single, trusted view of system, service and operational performance across the Group.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you'll be doing
- Own and standardise performance metrics, KPIs, data definitions and reporting frameworks across the organisation.
- Build, enhance and automate dashboards, scorecards and management reporting for all leadership levels.
- Analyse trends, risks and performance drivers, turning data into clear, actionable insight.
- Maintain a trusted single source of truth with strong data quality, integrity and governance.
- Partner with operational and business teams to understand information needs and deliver effective intelligence solutions.
What you'll need to have
- Proven experience in a Business Intelligence, Analytics or Performance Reporting role.
- Strong experience defining and managing KPIs, metrics and performance frameworks.
- Demonstrable experience designing dashboards and management reporting using BI or ITSM tools (JSM, ServiceNow in particular).
- Strong analytical mindset with the ability to identify trends, root causes and improvement opportunities.
- Experience working with multiple data sources and operational systems to produce integrated insights.
- Ability to influence and engage stakeholders up to senior leadership level without line management responsibility.
- Excellent communication skills, with the ability to turn complex data into clear, compelling insight.
What makes you stand out
- Experience working within Technology, Service Management or Operational environments.
- Understanding of service performance, availability, incident or customer experience metrics.
- Experience working with tools such as Microsoft 365, ServiceNow, and Atlassian (Jira) in a reporting or analytics context.
What we offer
- A competitive salary - let's discuss it
- Hybrid working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme: on-target bonus between 7.5% and 30%
- 28 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
Hear from the hiring manager
This is an excellent opportunity to shape how performance insight is defined, governed and used across a complex technology landscape. You’ll have the scope to build modern intelligence capabilities, influence senior decision‑makers, and directly improve the experience of colleagues and customers across the Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Business Intelligence Manager Benefact Group · Gloucester · employer: Benefact Group plc
Contact Detail:
Benefact Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Intelligence Manager Benefact Group · Gloucester ·
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Benefact Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to Business Intelligence. Think about how you can showcase your experience with KPIs and dashboards – we want to see your analytical mindset shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance of landing that job! We love seeing applications come directly from our site, and it helps us keep track of all the amazing talent out there.
We think you need these skills to ace Business Intelligence Manager Benefact Group · Gloucester ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Intelligence Manager. Highlight your experience with KPIs, metrics, and performance frameworks, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about data and how you can contribute to our mission. Share specific examples of how you've turned data into actionable insights in previous roles.
Showcase Your Analytical Skills: In your application, don’t just list your skills—demonstrate them! Include examples of how you've identified trends and improved performance through data analysis. We love seeing real-world applications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Benefact Group plc
✨Know Your Metrics
Before the interview, brush up on key performance indicators (KPIs) and metrics relevant to the role. Be ready to discuss how you've defined and managed these in your previous roles, as this will show your expertise and understanding of what Benefact Group is looking for.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical mindset. Think about times when you identified trends or root causes from data and how you turned those insights into actionable strategies. This will demonstrate your ability to provide clear, compelling insights.
✨Familiarise Yourself with Tools
Make sure you're comfortable discussing BI tools like ServiceNow and Microsoft 365. If you've used dashboards or reporting frameworks, be ready to share specific examples of how you built or enhanced them. This will show that you can hit the ground running.
✨Engage with Stakeholders
Think about how you've influenced senior leadership in the past. Prepare to discuss your communication style and how you ensure that complex data is understood by all stakeholders. This is crucial for the role, so showcasing your interpersonal skills will set you apart.