At a Glance
- Tasks: Provide top-notch desktop support and maintain resilient systems in a collaborative tech team.
- Company: Join Benefact Group, a charity-owned company ranked among the UK's best workplaces.
- Benefits: Enjoy hybrid working, competitive salary, generous bonuses, and extensive health benefits.
- Other info: Be part of a community committed to kindness, diversity, and making a difference.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Microsoft desktop certification and strong IT support experience required.
The predicted salary is between 30000 - 40000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: London
Job Ref: 205148
About the role
Benefact Group are looking for a Desktop Technician to join our London office. You’ll be responsible for providing a 1st class support service and a resilient desktop infrastructure at the London Branch Office, acting as part of the Group Technology team, demonstrating specialist expertise to facilitate and execute the provision, installation and maintenance of system software and hardware.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
What you'll be doing
- Deliver exceptional customer service as part of the technology team by effectively planning, prioritising, and managing workloads.
- Provide expert guidance and support to users, resolving incidents efficiently and acting as a key liaison with service providers when issues escalate.
- Proactively monitor and optimise desktop systems and performance, using data and problem management practices to improve reliability and meet service levels.
- Maintain strong governance across change, asset, and hardware management, including documentation, software packaging, and coordination with vendors.
- Build strong relationships, contribute to team knowledge sharing, and continuously develop personal skills while identifying opportunities to improve processes and service delivery.
What you'll need to have
- Relevant Microsoft desktop technology certification (or willingness to achieve within 12–24 months) alongside proven desktop IT experience.
- Strong technical expertise in desktop support and build creation, with the ability to work effectively under pressure in fast‑paced environments.
- Excellent communication skills, able to engage clearly with technical teams, business users, suppliers, and customers.
- Customer-focused mindset with the ability to build strong relationships and a commitment to delivering high service standards.
- Professional, proactive, and adaptable team player with a positive attitude, strong initiative, enthusiasm for learning, and solid educational background (minimum A‑level standard).
What we offer
- A competitive salary — let's discuss it.
- Hybrid working.
- Group Personal Pension — up to 12% employer contribution.
- Generous annual bonus scheme: on-target bonus between 6% and 24%.
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance.
- £200 annual personal grant to a charity of your choice.
- Encouraged to take at least one volunteering day per year.
- Employee Assistance Programme.
- Full study support to gain professional qualifications.
- Access to virtual GP.
- Enhanced maternity and paternity pay.
Hear from the hiring manager
This is an excellent opportunity to join a friendly team providing hands‑on desktop support, delivering high‑quality customer service, and supporting the installation and maintenance of end‑user hardware and software. The role works closely with the Head Office team and contributes to system reliability, business continuity, and the ongoing improvement of desktop services.
About us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135‑year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Desktop Technician Benefact Group · London · employer: Benefact Group plc
Benefact Group is an exceptional employer, offering a collaborative and inclusive culture that prioritises making a positive impact while providing ample opportunities for career growth and personal development. With a commitment to employee wellbeing, competitive benefits including hybrid working, generous annual leave, and a unique ethos of giving back to charity, joining our London office as a Desktop Technician means being part of a team dedicated to excellence and innovation in technology support.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Technician Benefact Group · London ·
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Benefact Group plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Benefact Group plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Benefact Group plc!
✨Direct Apply to Benefact Group plc
Let's not forget to apply directly through the Benefact Group plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Technician Benefact Group · London ·
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Benefact Group plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Benefact Group plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Benefact Group plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
