At a Glance
- Tasks: Manage daily tasks, ensure accuracy, and contribute to team success.
- Company: Join Ecclesiastical Insurance, part of Benefact Group, known for its inclusive culture.
- Benefits: Competitive salary, hybrid working, generous bonuses, and health benefits.
- Other info: Opportunities for professional development and volunteering.
- Why this job: Make a difference while building a sustainable future with a top-rated employer.
- Qualifications: Strong planning, IT skills, and commitment to exceptional service.
The predicted salary is between 30000 - 40000 € per year.
Working hours: 35 hours per week, Monday to Friday
Duration: 12 Month Fixed Term Contract
Location: Gloucester
About the role
Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Customer Services Adviser to join our Gloucester office. As a Customer Services Adviser, you'll contribute to defined service delivery by acting as part of a processing and administration team.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
What you'll be doing
- Organise and manage your own day-to-day tasks with guidance, making sure work is completed on time and to agreed standards.
- Enter information accurately and efficiently, checking your work and fixing any mistakes with support where needed.
- Spot any issues or unexpected information and know when and how to raise these with a supervisor.
- Learn from feedback and audit results, taking on agreed actions to improve your performance and contribute to the team’s success.
- Follow company policies and regulatory requirements and raise any concerns or potential risks in line with team guidelines.
What you'll need to have
- The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets.
- Understand, manage, and use information with accuracy.
- Competent IT and data skills [including Microsoft suite]
- Effective and appropriate communication skills.
- Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
What makes you stand out
- Previous Industry knowledge or experience would be an advantage.
- Cert CII or commitment to achieve within an agreed timescale.
What we offer
- A competitive salary - let's discuss it
- Hybrid working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme: on-target bonus between 6% and 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
Customer Service Adviser Ecclesiastical Insurance UK · Gloucester · employer: Benefact Group plc
Ecclesiastical Insurance is an exceptional employer, offering a collaborative and inclusive work culture in Gloucester that prioritises making a positive impact on society. With a commitment to employee development and a range of benefits including a competitive salary, generous annual leave, and support for professional qualifications, you will thrive in a role that not only contributes to your career growth but also supports charitable causes. Join us and be part of a team that values your contributions while working towards a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser Ecclesiastical Insurance UK · Gloucester ·
✨Tip Number 1
Network like a pro! Reach out to current employees at Ecclesiastical Insurance on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office and any other tools mentioned in the job description. Being comfortable with these will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Ecclesiastical Insurance.
We think you need these skills to ace Customer Service Adviser Ecclesiastical Insurance UK · Gloucester ·
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Adviser role. Highlight your relevant skills and experiences that align with what we’re looking for, like your ability to manage tasks and deliver exceptional service.
Showcase Your Communication Skills:Since effective communication is key in this role, don’t forget to demonstrate your communication skills in your written application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Highlight Your Team Spirit:We love a team player! In your application, mention any previous experiences where you contributed to a team’s success. This will show us that you understand the importance of collaboration in delivering great service.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity at Ecclesiastical Insurance!
How to prepare for a job interview at Benefact Group plc
✨Know the Company Inside Out
Before your interview, take some time to research Ecclesiastical Insurance and the Benefact Group. Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Customer Services Adviser, you'll need to manage your tasks efficiently. Be prepared to discuss how you prioritise and organise your workload. Use specific examples from your past experiences to illustrate your ability to meet deadlines and maintain high standards.
✨Demonstrate Effective Communication
Communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain how you would handle customer queries or issues, so think of scenarios where you've successfully communicated with others, whether in person or via email.
✨Embrace Feedback and Continuous Improvement
The job description highlights the importance of learning from feedback. Be ready to discuss a time when you received constructive criticism and how you used it to improve your performance. This shows that you're open to growth and committed to contributing to the team's success.
