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- Tasks: Design and deliver customer engagement programmes to enhance satisfaction and loyalty.
- Company: Join Ecclesiastical Insurance, part of Benefact Group, a charity-owned company making a difference.
- Benefits: Competitive salary, generous bonuses, 28 days leave, and health benefits.
- Why this job: Be part of a team that prioritises customer experience and drives positive change.
- Qualifications: Experience in insurance, strong relationship management skills, and a full UK Drivers Licence.
- Other info: Remote work with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Remote
Job Ref: 204499
About the role
Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Customer Relationship Manager to join us on a remote basis with travel across the UK. In this newly created role, you will support the development and accountability for our customer relationship management offering for Ecclesiastical Insurance UK. Ensuring customers receive exceptional service across our commercial insurance products and propositions, driving the delivery of target market customer needs, commercial objectives and regulatory responsibilities.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you’ll be doing
- Design and deliver successful programmes of customer engagement and relationship building across the Ecclesiastical UK business, to ensure customer satisfaction and retention, and to build customer loyalty.
- Act as the primary contact between the customer and insurer as part of the company’s trilateral programme.
- Understand client needs, obtain customer insights and coordinate the overall customer experience with Ecclesiastical UK.
- Pro‑actively work with business areas to make the most of opportunities and to anticipate and mitigate issues.
- Use relevant CRM tools to manage customer interactions, service delivery and trilateral performance metrics, ensuring a well‑maintained central log of customer interaction.
- Ensure customer understanding of our proposition to secure long‑term customer commitment and growth.
- Ensure consistent engagement with the customer’s broker to ensure a smooth trilateral relationship.
- Engage with internal stakeholders at all levels to ensure customer requirements are met and feed into the Customer Segment Team on any new areas of innovation required.
- Support the Customer Segment Director with external segment engagement opportunities.
- Proactively contribute within the Customer Segment team, driving shared goals in product and proposition, and regulatory compliance.
What you’ll need to have
- Must hold a full UK Drivers Licence.
- Significant general insurance experience.
- Qualified to CII Diploma level minimum.
- Strong Underwriting technical knowledge or excellent understanding of commercial lines insurance products and schemes gained in relevant roles.
- Customer and broker relationship management experience and evidence of successful customer retention.
- Excellent understanding of the insurance market and fully up to date with regulatory requirements, specifically in relation to Product Oversight and Governance and Consumer Duty.
- Experience of leading strategic projects and championing customer needs and outcomes.
What makes you stand out
- Strong collaboration skills across different business areas and excellent stakeholder management and relationship skills.
- Ability to generate new ideas and challenge the status quo to support customer needs.
- Proven track record of influencing senior stakeholders.
What we offer
- A competitive salary - let’s discuss it
- Car Allowance
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme between 10% - 40%
- 28 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
About us
Ecclesiastical Insurance offer insurance with award‑winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK. As a business, we’ve been trusted to protect some of the UK’s best‑loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135‑year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
Customer Relationship Manager Ecclesiastical Insurance UK · United Kingdom · employer: Benefact Group plc
Contact Detail:
Benefact Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager Ecclesiastical Insurance UK · United Kingdom ·
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Relationship Manager role at Ecclesiastical Insurance. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Ecclesiastical is all about making a difference, so think about how your experience aligns with their mission. Be ready to share examples of how you've driven customer satisfaction and built strong relationships.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate why you're the perfect fit for the role. Highlight your insurance experience and your knack for managing customer relationships. Keep it concise but impactful!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Ecclesiastical team. Good luck!
We think you need these skills to ace Customer Relationship Manager Ecclesiastical Insurance UK · United Kingdom ·
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationship Manager role. Highlight your relevant experience in customer relationship management and insurance, showing us how you can meet our needs.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with what we’re looking for. Use specific examples from your past roles that showcase your ability to build relationships and drive customer satisfaction.
Be Authentic: We want to get to know the real you! Let your personality shine through in your application. Share your passion for customer service and how you can contribute to our mission of making a difference.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Benefact Group plc
✨Know Your Stuff
Make sure you brush up on your general insurance knowledge and the specific products offered by Ecclesiastical Insurance. Familiarise yourself with their customer relationship management strategies and how they align with regulatory requirements. This will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed customer relationships in the past. Think about times when you’ve gone above and beyond to ensure customer satisfaction or retained a client. This is crucial for a Customer Relationship Manager, so be ready to discuss your approach to building loyalty and trust.
✨Engage with the Company Culture
Research Ecclesiastical Insurance's values and mission. They pride themselves on making a difference and being part of a charitable group. Be prepared to discuss how your personal values align with theirs and how you can contribute to their culture of kindness and ambition.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about their customer engagement programmes or how they measure success in customer retention. Asking insightful questions shows your genuine interest in the role and helps you assess if the company is the right fit for you.
