At a Glance
- Tasks: Support clients and manage accounts in a dynamic insurance environment.
- Company: Join Access Insurance, part of Benefact Group, known for its inclusive culture.
- Benefits: Enjoy 23 days leave, pension scheme, and professional development support.
- Other info: Participate in charity events and enjoy a vibrant workplace culture.
- Why this job: Make a difference while building a rewarding career in a supportive team.
- Qualifications: Strong communication, time management, and analytical skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Staveley, Chesterfield
About the role
Access Insurance, who are proudly part of Benefact Group, is looking for a Broker Assistant to join our Staveley office. As a Broker Assistant you’ll provide support to new and existing clients and service new and existing accounts, to include the retention of renewals to achieve company targets in accordance with company procedures and regulatory requirements. You'll be pro‑active in ensuring that a high quality service is provided to all clients at all times and to remain customer focused and embrace company ethics.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK’s 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you’ll be doing
- Ensure the system records are created and maintained for new business and existing cases.
- Respond to enquiries from clients and insurers received by telephone, letter, e‑mail.
- Issue renewals, documents and other information to clients.
- Chase and receive payments by cheque, credit card and direct debit where required.
- Issue invoices, policy documents and update client records, where appropriate.
- Assist with queries and referrals from other departments, where appropriate.
- Management of your personal and the departmental diary system, ensuring this is kept up to date.
What you’ll need to have
- Interpersonal skills
- Time management skills
- Written and verbal communication skills
- Computer skills
- Analytical and problem‑solving skills
What makes you stand out
- Office Experience
- Experience within the insurance industry
What we offer
- 23 days annual leave plus bank holidays
- A pension scheme
- A financial support scheme to obtain professional CII qualifications (Cert CII, Dip CII, ACII)
- Regular training, personal development and structured CPD sessions
- Various “happiness” perk schemes
- An internal mentoring and support structure
- A busy and challenging environment
- Regular social events and the opportunity to participate in fundraising and volunteering.
- 6 Charity days per annum
- A genuine desire to see our staff succeed, grow and progress within the company
Hear from the hiring manager
“We're a growing team that is very supportive, we value opinions- your ideas will be heard, and you'll have the chance to drive real growth in our business.”
About us
Access Insurance are Chartered Insurance Brokers and specialist advisers to charities, churches and community groups. Our mission is to help all types of charities and not‑for‑profits manage their risks by giving specialist advice and designing bespoke insurance policies. We are a business built on social enterprise principles and values. Our culture embodies generosity in serving and giving to charitable causes.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135‑year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, let us know.
Broker Assistant Access Insurance · Chesterfield employer: Benefact Group plc
Access Insurance, part of the Benefact Group, is an exceptional employer located in Staveley, Chesterfield, offering a collaborative and inclusive work culture that prioritises employee growth and development. With a commitment to philanthropy, employees enjoy generous benefits including 23 days of annual leave, professional qualification support, and opportunities for volunteering, all within a supportive team environment that values innovation and personal contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Broker Assistant Access Insurance · Chesterfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for a Broker Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Access Insurance and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in their mission of supporting charities and community groups.
✨Tip Number 3
Practice your communication skills! As a Broker Assistant, you'll need to be clear and concise when dealing with clients. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at Access Insurance.
We think you need these skills to ace Broker Assistant Access Insurance · Chesterfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Broker Assistant role. Highlight your relevant skills, especially in customer service and time management, to show us you’re the perfect fit for our team.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your written and verbal communication skills. Use clear and concise language in your application to reflect how you’d communicate with clients.
Highlight Relevant Experience:If you’ve got any office or insurance industry experience, make it stand out! We love seeing how your background can contribute to our mission at Access Insurance, so don’t hold back on sharing those details.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Access Insurance!
How to prepare for a job interview at Benefact Group plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Broker Assistant and the insurance industry basics. Familiarise yourself with Access Insurance's mission and values, especially their focus on supporting charities. This will show your genuine interest in the company and its goals.
✨Show Off Your Skills
Highlight your interpersonal and time management skills during the interview. Prepare examples from your past experiences where you've successfully managed client relationships or handled multiple tasks efficiently. This will demonstrate that you're ready to provide high-quality service to clients.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewer about the team culture and growth opportunities within Access Insurance. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
✨Be Yourself
Access Insurance values a collaborative and inclusive culture, so don’t be afraid to let your personality shine through. Share your passion for helping others and how you align with their charitable ethos. Authenticity can set you apart from other candidates.
