Claims Handler Lloyd & Whyte · Billericay ·

Salary: Starting from £33,000.00 (depending on experience)

Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent

Location: Billericay

About the role

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Claims Handler to join our Direct Corporate Risks business within the Claims team in their Billericay office. As a Claims Handler looking for your next challenge, you will bring experience in commercial insurance along with strong claims expertise. You will be responsible for providing exceptional client service, ensuring all claims are managed promptly, fairly and efficiently to achieve team targets in support of the business strategy.

Established since 1996, Direct Corporate Risks are a specialist insurance broker with the combined experience and expertise of over 50 years in our chosen sectors. The industries we currently specialise in are: Waste & Recycling, Haulage, and High Risk Liability sectors.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Act as the first point of contact for all claim notifications, providing prompt, accurate guidance while managing client expectations, and attend client claims review meetings as required.
• Prioritise and process all supporting claim documents, including report forms, witness statements, proofs of value, registration papers and assessor reports.
• Negotiate with insurers, as required, in relation to the settlement of claims, both in respect of policy liability and settlement amount.
• Assist clients in the pursuit of any uninsured losses sustained as part of a claim.
• Prepare and submit claim reports within required formats and deadlines, including regular audits of delegated authority arrangements.
• Advise clients on their options should insurers refuse indemnity under any particular policy, or wish to offer a final settlement figure below original expectations.

What you'll need to have

• Demonstrate company values (Fun, Supportive, Professional, Partnership‑focused, Ambitious) in all client interactions.
• Communicate confidently face to face, by phone and email, maintaining accurate records and managing expectations effectively.
• Apply sound understanding of the UK insurance market, including conditions, exclusions and key terminology.
• Demonstrate strong attention to detail, the ability to interpret policy documents and confidence in managing the administrative elements of the claims process.
• Bring experience in claims, ideally within Motor, EL, PL, Products Liability or Professional Indemnity, with bonus knowledge of Waste & Recycling, Haulage or Construction sectors.

What makes you stand out

• Proven previous experience within in one of our key commercial areas – Motor, Employers' Liability, Public Liability and Products' Liability, Professional Indemnity.
• Chartered Insurance Institute Certificate in Insurance, or working towards.

What we offer

• 28 days annual leave plus bank holidays
• Birthday off
• Group Personal Pension
• Bonus scheme
• Holiday buy scheme
• Health and wellbeing benefits, company cash plan, income protection and life assurance
• Enhanced sick pay and parental leave
• Support and funding toward study and professional qualifications
• Paid time off for volunteering

Hear from the hiring manager

At Direct Corporate Risks (DCR), we’re not just growing – we’re building something exceptional. Over the past few years, we’ve tripled our business, opened new regional offices, and developed a culture that blends commercial ambition with genuine collaboration. We’re proud of the people behind our success – driven, down-to-earth professionals who care about doing the right thing for our clients and each other.