At a Glance
- Tasks: Manage client claims efficiently and provide exceptional service in a dynamic team.
- Company: Join Lloyd & Whyte, part of Benefact Group, known for its inclusive culture.
- Benefits: Enjoy 28 days leave, health perks, and support for professional development.
- Other info: Opportunities for career growth in a supportive and ambitious environment.
- Why this job: Be part of a rapidly growing company making a positive impact through charity.
- Qualifications: Experience in commercial insurance claims and strong communication skills required.
The predicted salary is between 33000 - 33000 € per year.
Salary: Starting from £33,000.00 (depending on experience)
Working hours: 37.5 hours per week, Monday to Friday
Duration: Permanent
Location: Billericay
About the role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Claims Executive to join our Direct Corporate Risks business within the Claims team in their Billericay office. The successful candidate will ideally be an experienced Claims Specialist with a solid background in commercial insurance, looking for their next challenge. You will be responsible for providing exceptional client service, ensuring all claims are managed promptly, fairly and efficiently to achieve team targets in support of the business strategy.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK’s 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you'll be doing
- Act as the first point of contact for all claim notifications, providing prompt, accurate guidance while managing client expectations, and attend client claims review meetings as required.
- Prioritise and process all supporting claim documents, including report forms, witness statements, proofs of value, registration papers and assessor reports.
- Negotiate with insurers, as required, in relation to the settlement of claims, both in respect of policy liability and settlement amount.
- Assist clients in the pursuit of any uninsured losses sustained as part of a claim.
- Prepare and submit claim reports within required formats and deadlines, including regular audits of delegated authority arrangements.
- Advise clients on their options should insurers refuse indemnity under any particular policy, or wish to offer a final settlement figure below original expectations.
What you'll need to have
- Demonstrate company values (Fun, Supportive, Professional, Partnership-focused, Ambitious) in all client interactions.
- Communicate confidently face to face, by phone and email, maintaining accurate records and managing expectations effectively.
- Apply sound understanding of the UK insurance market, including conditions, exclusions and key terminology.
- Demonstrate strong attention to detail, the ability to interpret policy documents and confidence in managing the administrative elements of the claims process.
- Bring experience in claims, ideally within Motor, EL, PL, Products Liability or Professional Indemnity, with bonus knowledge of Waste & Recycling, Haulage or Construction sectors.
What makes you stand out
- Proven previous experience within one of our key commercial areas – Motor, Employers' Liability, Public Liability and Products' Liability, Professional Indemnity
- Chartered Insurance Institute Certificate in Insurance, or working towards
What we offer
- 28 days annual leave plus bank holidays
- Your birthday off
- Group Personal Pension
- Bonus scheme
- Holiday buy scheme
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay and parental leave
- Support and funding toward study and professional qualifications
- Paid time off for volunteering
If you need any additional support during the recruitment process, then please let us know. We welcome applications from everyone.
Claims Executive in Billericay employer: Benefact Group plc
Lloyd & Whyte, part of Benefact Group, is an exceptional employer located in Billericay, offering a collaborative and inclusive work culture that prioritises employee growth and development. With a commitment to making a positive impact through charitable initiatives, employees enjoy competitive benefits including 28 days annual leave, a bonus scheme, and support for professional qualifications, all within a rapidly growing and innovative environment ranked among the UK's top companies to work for.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Executive in Billericay
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know someone at Lloyd & Whyte. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of commercial insurance and claims processes. We want you to feel confident discussing your experience and how it aligns with the role of Claims Executive.
✨Tip Number 3
Showcase your soft skills! During interviews, highlight your ability to communicate effectively and manage client expectations. Remember, they’re looking for someone who embodies their company values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Claims Executive in Billericay
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Executive role. Highlight your experience in commercial insurance and any relevant claims handling skills. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining us at Lloyd & Whyte and how your values align with ours. Show us your personality and enthusiasm for the role!
Showcase Your Communication Skills:As a Claims Executive, communication is key. In your application, demonstrate your ability to communicate clearly and effectively, whether it's through your writing or by sharing examples of past interactions with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Benefact Group plc
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of the claims process, especially in areas like Motor, Employers' Liability, and Public Liability. Being able to discuss specific cases or scenarios will show that you’re not just familiar with the theory but also understand practical applications.
✨Showcase Your Communication Skills
Since the role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Whether it’s face-to-face or over the phone, being able to manage expectations and provide accurate guidance is key. Consider doing mock interviews with friends to refine your delivery.
✨Demonstrate Attention to Detail
Prepare to discuss how you handle documentation and administrative tasks. Bring examples of how you've successfully managed claim documents in the past, as this will highlight your organisational skills and attention to detail, which are crucial for this role.
✨Align with Company Values
Familiarise yourself with Lloyd & Whyte's values: Fun, Supportive, Professional, Partnership-focused, and Ambitious. Think of examples from your past experiences that reflect these values, as demonstrating cultural fit can be just as important as your technical skills.
