At a Glance
- Tasks: Support sales managers, create offers, and assist customers with inquiries.
- Company: Bene, a leader in innovative and sustainable office design for over 200 years.
- Benefits: Flexible working, training opportunities, health perks, and great discounts on products.
- Other info: Enjoy a tailored onboarding experience and a supportive work culture.
- Why this job: Join a creative team and make a real impact in the commercial interior design sector.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
We have been working for over 200 years to design forward-looking, innovative and sustainable working environments and offices for everyone. With Bene, the essence of New Work is made possible: working together in a workplace that fosters creativity and innovation. Individual responsibility and inclusive cooperation are the basic principles of our corporate culture and the basis of every innovation.
Your mission at Bene:
- You are the support for our sales managers in all sales-related matters.
- You create offers, enter orders and process them independently.
- You support our customers on the phone and handle their inquiries.
- You create plans, presentations and design concepts for customers.
- You help with sales in our showroom and maintain the project and customer data.
To be successful you will need excellent communication skills and an advanced proficiency in the Microsoft Office suite. You will need to be proactive, highly organized, tenacious, handle many different topics at the same time and flexible in your approach, with an enthusiasm for the furniture and commercial interior design sector.
Further knowledge and experience:
- Strong attention to detail.
- Ability to use complex ordering systems.
- Knowledge of contract furniture industry.
- Technically minded.
- Able to correctly specify large projects.
- Strong mathematic skills and understanding of margins.
Personal skills:
- Your Pinterest feed mainly contains interior/office designs?
- Are you passionate about finding the right solution for everyone?
- Are you happy when customers and colleagues perceive you as a competent advisor?
- You master every conversation with ease?
Then you are the perfect person for us. Maybe our profile also fits your search criteria.
Here's an overview of us as an organisation:
- We support you from the very beginning, so that you can have a good start.
- We offer you further training opportunities that fit your path.
- We see you as a whole person, not just as a position that needs to be staffed.
- We care about making sure you're doing well.
- 200 years of experience in New Work.
- On an equal footing right from the start.
- An onboarding program personally tailored to you.
- Start up training in our headquarters in Austria.
- A wide range of sports and health offers (Healthy at Bene).
- Home Office possibility.
- Company pension scheme.
- Complimentary refreshments in our office.
- Cycle to work and electric car scheme.
- Group life insurance.
- Great discounts on our wonderful products.
Sounds good? Then we’re looking forward to your online application. Do you have further questions? Please do not hesitate to get in touch: Bettina Fehringer HR Business Partner +43 7442 500 3317 bettina.fehringer@bgo-holding.com
Customer- and Sales Support London (all genders) employer: Bene GmbH
Bene is an exceptional employer that prioritises individual responsibility and inclusive cooperation, fostering a vibrant work culture where creativity and innovation thrive. With over 200 years of experience in designing sustainable working environments, we offer comprehensive training and development opportunities, alongside a supportive onboarding programme tailored to your needs. Our London location provides unique benefits such as flexible home office options, health initiatives, and discounts on our premium products, making it an ideal place for those passionate about the furniture and commercial interior design sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer- and Sales Support London (all genders)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bene GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bene GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer- and Sales Support London (all genders)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bene GmbH:Your cover letter is your chance to shine! Tell us why you want to work at Bene GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bene GmbH!
How to prepare for a job interview at Bene GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
