Administrator in Belfast

About Bender UK

Bender UK designs and delivers innovative electrical safety and monitoring solutions across healthcare, industrial, and infrastructure environments. We are proud of our values ‘Dedication, Excellence, Trust, and Teamwork’ which guide how we work with customers and each other every day.

Role Purpose

The Business Administrator plays a key role in supporting operational delivery and customer coordination across Bender Ireland’s service business. The role ensures work is organised, communicated, and processed efficiently, with a strong focus on accuracy, responsiveness, and customer experience.

Working closely with engineers, project teams, and commercial colleagues, the role acts as a central point of coordination, helping to ensure service activity, project support, and administrative processes are delivered to a high standard.

Key Responsibilities

• Provide day‑to‑day administrative support to the service and operational teams.
• Act as a point of contact for customers, providing clear and timely communication.
• Coordinate service activity, including scheduling engineer visits and responding to call‑outs.
• Plan and organise maintenance and remedial visits, ensuring resources are deployed effectively.
• Prepare and manage customer documentation, including quotes, reports, RAMS, and orders.
• Issue work orders and support job tracking to ensure work is completed and recorded accurately.
• Liaise with contractors and third parties to arrange servicing and site access requirements.
• Process customer and supplier invoices accurately and in line with agreed timelines.
• Resolve invoice and order queries, escalating issues where required.
• Maintain accurate data and records within CRM systems (e.g. Salesforce).
• Support the administration of service contract renewals, ensuring systems and equipment are captured correctly.
• Work closely with Sales, Projects, Engineering, and Finance teams to coordinate activity and support delivery.
• Respond to general customer enquiries and provide ongoing support throughout service delivery.
• Identify and support improvements in processes, coordination, and ways of working.

What good looks like at Bender UK

• Dedication to supporting customers and colleagues with a responsive and reliable service.
• Excellence in organisation, accuracy, and attention to detail.
• Trust, built through consistent communication and dependable delivery.
• Teamwork in action, working collaboratively across teams and functions.
• A proactive approach to improving coordination, processes, and customer experience.

Skills & Experience

Essential

• Strong organisational and prioritisation skills.
• High attention to detail and accuracy.
• Good communication skills, both written and verbal.
• Ability to manage multiple tasks in a busy environment.
• Confident IT user, including systems and administrative tools.

Desirable

• Experience in an administrative, coordination, or customer service role.
• Experience working in a service, engineering, or operational environment.
• Familiarity with CRM systems (e.g. Salesforce).
• Exposure to invoicing, order processing, or contract administration.
• Basic commercial awareness.

Pay & Benefits

• Salary: Up to £30,000
• Bonus: Eligible to participate in the annual company bonus scheme with a target bonus payment at 6% of salary and maximum bonus payment of 10% of salary
• Holiday Entitlement: 25 days + 8 bank holidays with a buy/sell leave scheme in place at the start of each holiday year
• Pension: 6% employer contribution
• Benefits: Access to various high-street discounts
• Wellbeing: Single private medical cover and access to an employee assistance programme
• Social: Regular opportunities to meet and interact with colleagues on a social basis
• Development Opportunities: We provide opportunities for professional growth and development, and are committed to fostering a culture of innovation and excellence
• Hybrid Working: Regular office attendance is required; flexible working options are available to support work-life balance