The Old Tannery, Low Mill Business Park, Ulverston, Cumbria, LA12 9EE United Kingdom
Bender UK designs and delivers innovative electrical safety and monitoring solutions across healthcare, industrial, and infrastructure environments. We are proud of our values ‘Dedication, Excellence, Trust, and Teamwork’ which guide how we work with customers and each other every day.
Role Purpose
The Remedial Sales Executive is responsible for driving remedial sales performance, profitability, and customer satisfaction across Bender UK’s service base. The role focuses on identifying, quoting, and converting remedial opportunities while working closely with customers, engineers, and internal teams to deliver timely, accurate, and commercially sound solutions. This role plays a key part in growing remedial revenue, improving margins, and strengthening long‑term customer relationships through proactive engagement and a strong understanding of customer needs.
Responsibilities
Key Responsibilities
- Proactively drive remedial sales activity to increase revenue and gross profit margin.
- Build and maintain a strong pipeline of remedial opportunities in collaboration with Healthcare and Industrial Sales teams.
- Prepare, manage, and issue accurate remedial quotations in line with customer requirements and commercial targets.
- Liaise closely with customers, Facilities Management teams, and NHS/private hospitals to progress remedial opportunities.
- Work with Engineers and Technical teams to develop appropriate remedial and battery replacement solutions.
- Monitor pricing, margins, and quote success rates to support remedial sales targets.
- Prepare customer documentation, quotations, orders, and reports with high levels of accuracy and attention to detail.
- Manage order processing, requisitions, and purchase orders in line with agreed processes.
- Respond promptly and professionally to customer enquiries relating to remedial works and quotations.
- Promote cross‑functional working across Service, Sales, Engineering, and Projects to ensure a joined‑up customer experience.
- Maintain accurate records within CRM systems and support reporting of remedial activity and performance.
- Identify opportunities to improve processes, ways of working, or customer experience within the remedials function.
What good looks like at Bender UK
- Dedication to customers, demonstrated through responsive service and successful conversion of remedial opportunities.
- Excellence in accuracy, producing clear, well‑presented quotations and documentation that customers and colleagues can rely on.
- Commercial excellence, shown through sound pricing decisions, margin control, and consistent focus on profitability.
- Trust‑based relationships, built through honest, professional engagement with customers, engineers, and internal teams.
- Teamwork in action, working collaboratively across functions to deliver timely, effective remedial solutions.
- A proactive approach to identifying new remedial opportunities and improving ways of working.
Experience
Skills & Experience
- Strong time management, planning, and prioritisation skills.
- Good commercial awareness with confidence discussing pricing and value with customers.
- Excellent written and verbal communication skills.
- Customer‑focused approach with strong attention to detail.
- Experience in a sales, service, or customer‑facing commercial role within a busy environment.
- Experience of remedial sales or service‑related quotations.
- Experience of CRM systems.
- Ability to understand and apply technical or engineering terminology with support.
- Background in B2B customer service, sales, or commercial administration.
- Holiday Entitlement: 25 days + 8 bank holidays with a buy/sell leave scheme in place at the start of each holiday year
- Pension: 6% employer contribution
- Benefits: Access to various high‑street discounts
- Wellbeing: Single private medical cover and access to an employee assistance programme
- Social: Regular opportunities to meet and interact with colleagues on a social basis
- Development Opportunities: We provide opportunities for professional growth and development, and are committed to fostering a culture of innovation and excellence
- Hybrid Working: Expectation to work in our Ulverston office with flexible hybrid working available to support work‑life balance
Remedial Sales Executive in Ulverston employer: BENDER UK LIMITED
Bender UK is an exceptional employer that fosters a culture of Dedication, Excellence, Trust, and Teamwork, making it a great place for the Technical Sales Manager to thrive. With a focus on innovation in electrical safety solutions, employees benefit from a collaborative work environment, ample opportunities for professional growth, and the chance to make a meaningful impact across diverse sectors such as energy and renewables. Located in a dynamic industry, Bender UK offers unique advantages, including access to cutting-edge technology and a commitment to employee development.
