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- Tasks: Coordinate bespoke jewellery commissions and manage client communications.
- Company: Join a heritage-led luxury jeweller with a passion for vintage style rings.
- Benefits: Enjoy private medical care, generous staff discounts, and in-house training.
- Why this job: Be part of a small team creating meaningful moments through beautiful craftsmanship.
- Qualifications: 1-2 years in luxury retail or customer service; strong communication skills required.
- Other info: Full-time, permanent role based in Hatton Garden.
The predicted salary is between 24000 - 28800 £ per year.
Supporting the work of the Jeweller since 2006
£28,000 – £32,000 per annum, depending on experience
The London Victorian Ring Co. is a heritage-led luxury jeweller specialising in vintage style engagement and wedding rings. We’re looking for a highly organised, warm, and detail loving Production & Sales Jewellery Coordinator to support our small, dedicated team. This is a client facing and hands on role.
In this multifaceted role, you’ll help guide bespoke commissions from first design to final polish, liaising directly with clients, craftsmen, and our team. You’ll be involved in client communications, production coordination, and light digital content, while ensuring every step reflects our values.
Key Responsibilities
Client Communication & Coordination
- Write and manage client emails regarding enquiries, quotes, orders, timelines, and aftercare.
- Keep clients informed at key production milestones with warm, brand-aligned messaging.
Production Support
- Help translate client requirements into brief documents and liaise with external partners (e.g. CAD designers, workshops).
- Take ownership of the ready-to-wear collection, coordinating stock replenishment, sourcing gemstones, and ensuring each piece is completed to the highest standard.
- Assist with quality checks, ensuring each piece aligns with LVR standards before presentation.
- Maintain accurate records of design files, stone selections, client notes, and timelines.
- Support clients during appointments – whether in-person or virtually, by answering product questions and helping with ring sizing or design options.
- Contribute to post-sale customer service with professionalism.
Light Creative & Admin
- Assist in sourcing or organising images for social media or client updates.
- Support content coordination for newsletters or Shopify product imagery.
- Keep internal records organised across spreadsheets, folders, and our online platforms.
What We\’re Looking For
- 1–2 years in a luxury retail, customer service, sales or creative coordination role.
- A strong customer-focused attitude.
- Excellent written communication and email etiquette.
- Organised and calm under pressure, with a keen eye for detail.
- Comfortable using cloud drives, email platforms, Shopify, and social media tools.
- Passionate about design, craftsmanship, and delivering memorable client experiences.
Bonus Points For
- Familiarity with jewellery production processes and styles.
- A GIA or FGA qualification (or working towards one).
- Experience with social content creation or creative direction in a boutique or lifestyle brand.
Who You Are
- A natural communicator who cares deeply about quality and presentation.
- Proactive and adaptable, you love working in a small team where no two days are the same.
- Excited by the opportunity to work closely with beautiful objects, talented makers, and clients marking life’s most meaningful moments.
- Private medical care after probation.
- Generous staff discount and in-house jewellery knowledge training.
- Work closely with a tight-knit team in our Hatton Garden premises.
- Opportunities to grow in responsibility and scope as the business scales.
Contract
Full time, permanent.
£28,000 – £32,000 per annum, depending on experience.
To Apply
Please send us your CV and covering letter by using the applicaiton form below.
About Us
We love what we do and we’ve been doing it well since 1890. Our mission every day, through four generations of our family business, is to only make rings that we would want to wear ourselves and to treat our clients with the consideration that we want for ourselves.
All you need to do is upload your CV, along with your telephone number, email address, and a message for the recruiter, using the form below.
If they receive a high volume of applications, the recruiter may not inform you if yours has been unsuccessful. However, if they’re impressed with your application, they’ll let you know.
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Production and Sales Co-ordinator employer: Benchpeg Ltd.
Contact Detail:
Benchpeg Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production and Sales Co-ordinator
✨Tip Number 1
Familiarise yourself with the luxury jewellery market, especially vintage styles. Understanding current trends and the unique selling points of The London Victorian Ring Co. will help you engage more effectively during interviews.
✨Tip Number 2
Prepare to discuss your experience in client communication and how you've successfully managed customer relationships in previous roles. Highlight specific examples that demonstrate your warm and detail-oriented approach.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule or timeline for a hypothetical bespoke commission. This will illustrate your ability to manage multiple tasks and keep clients informed at every stage.
✨Tip Number 4
If you have any experience with social media or content creation, be ready to share ideas on how you could enhance The London Victorian Ring Co.'s online presence. This shows initiative and aligns with their need for light digital content support.
We think you need these skills to ace Production and Sales Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail, customer service, or creative coordination. Emphasise your organisational skills and attention to detail, as these are key for the Production and Sales Co-ordinator role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for jewellery and design. Mention specific experiences that demonstrate your client communication skills and ability to manage production processes. Show how your values align with those of The London Victorian Ring Co.
Highlight Relevant Skills: Clearly outline your skills in written communication and email etiquette, as well as your familiarity with digital tools like Shopify and social media platforms. This will show that you are well-equipped for the role's responsibilities.
Personal Touch in Your Message: When providing a message for the employer, include a brief introduction about yourself and why you are excited about this opportunity. A personal touch can make your application stand out and increase your chances of being selected.
How to prepare for a job interview at Benchpeg Ltd.
✨Show Your Passion for Jewellery
Make sure to express your enthusiasm for jewellery and craftsmanship during the interview. Share any personal experiences or stories that highlight your love for design and how it aligns with the company's values.
✨Demonstrate Excellent Communication Skills
Since this role involves client communication, practice articulating your thoughts clearly and warmly. Prepare examples of how you've successfully managed client relationships in the past, showcasing your written and verbal communication skills.
✨Be Organised and Detail-Oriented
The interviewer will be looking for someone who is organised and pays attention to detail. Bring a portfolio or examples of your previous work that demonstrate your ability to manage multiple tasks effectively and maintain high standards.
✨Prepare for Questions on Production Processes
Familiarise yourself with basic jewellery production processes and styles. Be ready to discuss how you would translate client requirements into actionable briefs, as this will show your understanding of the role's responsibilities.
