At a Glance
- Tasks: Deliver exceptional customer service in-store and online while managing gallery operations.
- Company: Join Tomfoolery London, a contemporary jewellery boutique in Muswell Hill.
- Benefits: Competitive pay, flexible hours, and a creative work environment.
- Other info: Flexible part-time role with opportunities for growth in a vibrant setting.
- Why this job: Be part of a passionate team and share your love for unique jewellery.
- Qualifications: Customer service experience and a passion for contemporary jewellery required.
The predicted salary is between 12 - 15 € per hour.
We are looking for a confident and motivated individual who is passionate about contemporary jewellery and thrives on delivering outstanding customer service both in person and online. This role is a hybrid of customer service and retail, requiring someone who can respond to customer queries via email with speed, accuracy, and warmth, while also being proactive and hands-on on the shop floor. You’ll be joining a small, dedicated team in our North London gallery, helping create a welcoming and inspiring space for our customers whether they’re visiting us in person or shopping online.
Key Responsibilities- Provide flawless customer service, both in-store and via email and phone - responding to enquiries quickly, professionally, and with attention to detail.
- Support the daily operations of the gallery, including greeting customers, maintaining a tidy and inviting environment, and executing regular visual merchandising updates.
- Assist with inventory and stock management: receiving deliveries, prepping items for photography, pricing, and ensuring products are properly displayed.
- Monitor and maintain stock of packaging and other essentials.
- Process and dispatch web orders in a timely and professional manner.
- Support with repairs and aftercare, maintaining clear and accurate communication with customers throughout.
- Be a knowledgeable and approachable point of contact for our customers, with an understanding of our jewellers’ methods, materials, and processes.
- Follow all security and operational procedures to maintain the safety and integrity of our space.
- Essential
- Customer service experience (especially via email)
- Strong written and verbal English
- Excellent attention to detail and organisational skills
- Confident with multitasking between shop-floor and back-office tasks
- Jewellery-making or gemstone knowledge
- Friendly, proactive, and a team player
- Passion for contemporary jewellery and design
- Available to work weekdays and weekends (including Sundays and key trading periods such as Christmas)
- Advantageous
- Previous experience in a similar retail or gallery environment
- Experience with inventory systems or stock management
Part time, minimum 3 days per week including weekends. Flexibility required during busier trading periods.
LocationMuswell Hill, London N10
How to ApplyInterested candidates should submit a CV, cover letter, and portfolio (rolled up into one PDF document please).
Part Time Sales Associate – Flexible Availability employer: Benchpeg Ltd.
At Tomfoolery London, we pride ourselves on fostering a vibrant and supportive work environment where creativity and customer service excellence thrive. As a part-time Sales Associate in our Muswell Hill gallery, you'll enjoy flexible working hours, opportunities for personal growth within the contemporary jewellery sector, and the chance to be part of a passionate team dedicated to providing an exceptional shopping experience. Join us to not only enhance your skills but also to contribute to a unique space that celebrates artistry and design.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Sales Associate – Flexible Availability
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tomfoolery London. Understand their values, products, and what makes them unique in the jewellery world. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your passion for jewellery! Whether it’s through personal anecdotes or knowledge about contemporary designs, let your enthusiasm shine through. This can really set you apart from other candidates who might not have the same level of interest.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Tomfoolery London. Don’t miss out!
We think you need these skills to ace Part Time Sales Associate – Flexible Availability
Some tips for your application 🫡
Craft a Stellar CV:Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant skills that match the job description. Keep it clear, concise, and tailored to the role at Tomfoolery London.
Write a Personalised Cover Letter:Don’t just send a generic cover letter! Show us your passion for contemporary jewellery and why you’d be a great fit for our team. Mention specific experiences that relate to the responsibilities outlined in the job description.
Show Off Your Attention to Detail:We love candidates who pay attention to the little things! Make sure your application is free from typos and errors. This reflects your ability to communicate professionally, especially since you'll be responding to customer queries via email.
Submit Everything as One PDF:Remember to roll up your CV, cover letter, and portfolio into one PDF document before applying. It makes it easier for us to review your application and shows you can follow instructions!
How to prepare for a job interview at Benchpeg Ltd.
✨Know Your Stuff
Make sure you brush up on contemporary jewellery and the specific pieces that Tomfoolery London offers. Being able to discuss their collections and show genuine passion for their products will definitely impress your interviewers.
✨Customer Service is Key
Since this role heavily involves customer interaction, prepare examples of how you've delivered outstanding customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer.
✨Show Your Organisational Skills
The job requires multitasking between shop-floor duties and back-office tasks. Be ready to share how you manage your time and keep things organised, especially during busy periods. A little anecdote about handling inventory or stock management could go a long way!
✨Be Flexible and Friendly
Tomfoolery London values a friendly and proactive team player. During the interview, convey your willingness to work flexible hours, including weekends, and demonstrate your approachable nature. A positive attitude can make a big difference!
