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- Tasks: Assist customers with scrap metal purchases and ensure smooth store operations.
- Company: Join Cooksongold, the UK's leading jewellery supply store since 1918.
- Benefits: Enjoy up to 34 days paid leave, discounts, and a generous pension scheme.
- Why this job: Be the face of a vibrant store and make a real impact in customer service.
- Qualifications: Customer-facing experience; knowledge of precious metals is a plus.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 25603 - 25603 £ per year.
We are Cooksongold, the UK's largest one-stop shop for the jewellery maker, and we’ve been proudly supporting jewellers across the country since 1918, with everything from precious metals to jewellery tools. We form part of the Heimerle + Meule Group, one of Europe's largest refiners and processors of precious metals.
We are currently looking to recruit a confident Scrap Advisor to join our thriving, busy Hatton Garden Store. You will be the face of the store, offering a quick, reliable and friendly service to our customers.
The RoleTo assist in the smooth running of the London Precious Metals Purchasing Department. This is a customer-facing role, so you must remain professional at all times, as you will be representing the company. To assist in the booking in and management of precious metal/customers’ scrap. To support the ongoing management of accounts.
Key Responsibilities- You will be responsible for ensuring customer satisfaction by offering a professional, friendly and quality service.
- Customers are greeted and served in a timely manner.
- Processing of scrap purchases efficiently, separating alloys and grades by weight.
- Processing incoming bullion from trade customers.
- Daily administration and housekeeping tasks are completed efficiently.
- All stock is treated with the greatest of care and control.
From time to time, you may be required to assist in other areas of the store. This may include:
- Preparing customer orders.
- Serving walk-in customers.
- Serving click & collect customers.
- Performing stock control duties (we have a full stock take twice per year).
- Previous experience in a customer-facing role.
- Team spirit, you’ll need to be prepared to get involved in whatever it takes to get the job done.
- Previous experience of Precious Metals is advantageous, but not essential.
- Employee Assistance Programme, with free access to a GP, counselling & legal advice for you and your household.
- Interest-free loans for travel to work costs.
- Up to 34 days’ paid leave per year.
- A generous Pension Scheme, employee contributions are matched by the company up to 8%.
- Life Assurance up to x4 salary.
- Discounts on company products – everything from precious metal to tools.
- Eyecare Vouchers.
To apply, please apply via the Webrecruit recruitment portal.
Scrap Advisor in London employer: Benchpeg Ltd.
Contact Detail:
Benchpeg Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scrap Advisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cooksongold and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being the friendly face of the store, think of examples from your past experiences where you've gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable when you walk into the interview. It shows that you respect the opportunity and are ready to represent Cooksongold.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join the Cooksongold family.
We think you need these skills to ace Scrap Advisor in London
Some tips for your application 🫡
Show Your Customer Service Skills: Since this role is all about being the friendly face of our store, make sure to highlight any previous customer-facing experience in your application. We want to see how you’ve gone above and beyond to keep customers happy!
Be Professional and Personable: In your written application, strike a balance between professionalism and approachability. We’re looking for someone who can represent us well while also making customers feel at ease. Let your personality shine through!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Scrap Advisor role. We love seeing applicants who take the extra step.
Apply Through Our Website: Make sure to apply via the Webrecruit recruitment portal as mentioned in the job ad. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Benchpeg Ltd.
✨Know Your Precious Metals
Familiarise yourself with different types of precious metals and their properties. Being able to discuss alloys, grades, and the scrap purchasing process will show your expertise and enthusiasm for the role.
✨Customer Service is Key
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to ensure customer satisfaction, as this role is all about being the friendly face of the store.
✨Dress the Part
Since you'll be representing Cooksongold, make sure to dress professionally for the interview. A smart appearance not only shows respect for the company but also reflects your understanding of the jewellery industry’s standards.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specifics of the Scrap Advisor role. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.