Production Co‑ordinator
Ino Creative
Studio Lg16 The Record Hall, Baldwin's Gardens, London, England
Full time
Senior Level
Competitive salary package
About Ino Creative Ltd
Ino Creative is a fast‑growing jewellery manufacturing house offering end‑to‑end production under one roof — from CAD design, 3D printing, and casting through to mounting, setting, laser engraving, and finishing. We work with independent designers, established brands, and trade clients across the UK, combining traditional craftsmanship with the latest manufacturing technology.
The Role
This is a hands‑on production co‑ordination role at the heart of our workshop. You'll be the link between our clients and our production floor — managing jobs through every stage of manufacture, keeping timelines on track, and making sure nothing falls through the cracks.
You’ll need a solid understanding of jewellery design and manufacturing processes. This isn’t about learning from scratch — we need someone who already speaks the language of the trade and can hold confident, knowledgeable conversations with clients about their pieces.
What You’ll Be Doing
- Managing production jobs from intake to delivery using our in‑house ERP system, ensuring every piece moves through the pipeline on time.
- Acting as the main point of contact for clients — understanding their requirements, providing updates, and delivering a level of service that keeps them coming back.
- Reviewing and analysing CAD files in Rhino 3D to check feasibility and flag issues before production begins.
- Co‑ordinating across our CAD, casting, mounting, setting, and finishing teams to prioritise workloads and meet deadlines.
- Processing client transactions and handling day‑to‑day admin with accuracy.
- Supporting the operation of production equipment including 3D printers, laser engravers, and 3D scanners as needed.
What We’re Looking For
- A strong working knowledge of jewellery design and manufacturing — you understand how pieces are made and can speak to clients with authority.
- Proven ability to manage multiple priorities at once without letting quality or deadlines slip.
- Excellent client‑facing skills — you're professional, responsive, and genuinely enjoy building relationships.
- Familiarity with Rhino 3D (working knowledge, not expert level).
- Sharp organisational skills and genuine attention to detail.
- A willingness to get stuck in.
About Ino Creative
INO is an innovative jewellery manufacturing company that combines creativity and cutting‑edge technology to facilitate jewellery production. Founded in 2020 by company director Norman Martus, INO began as a one‑man operation offering CAD services before quickly expanding into 3D scanning and wax printing to meet the growing needs of our customer base. In 2022 we expanded our operations even further by establishing a casting house to bring high‑quality casting services to Hatton Garden.
We take pride in our ability to streamline the manufacturing process by housing all services under one roof, eliminating the need for customers to coordinate between multiple suppliers. This integrated approach ensures a seamless customer experience from CAD to casting, and we continuously explore new ways to utilise advanced technologies to offer the most efficient and effective jewellery manufacturing services possible.
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Production Co-Ordinator in London employer: Benchpeg Ltd.
Weston Beamor is an exceptional employer located in the vibrant Jewellery Quarter of Birmingham, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits such as 24 days holiday, a company pension, and health care cash plans, we foster an environment where our Customer Service & Sales Executives can thrive while delivering outstanding service and building lasting relationships with customers. Join us to be part of a team that values craftsmanship, innovation, and a commitment to excellence in every interaction.
