At a Glance
- Tasks: Support the jewellery production process and deliver exceptional customer service.
- Company: Aurum + Grey, a personalised fine jewellery brand in London.
- Benefits: Competitive salary and hands-on experience in a creative environment.
- Other info: Dynamic role with opportunities to learn and grow in a fast-paced setting.
- Why this job: Join a passionate team and immerse yourself in the world of luxury jewellery.
- Qualifications: Organised, detail-oriented, and a love for jewellery is a plus.
The predicted salary is between 30000 - 40000 £ per year.
AURUM + GREY is a London-based personalised fine jewellery brand, creating meaningful pieces by hand in our central London atelier. We are looking for an organised, proactive and detail-focused Production Assistant & Customer Services Administrator to support our team.
This is a varied split role and offers an opportunity to gain exposure to the full order cycle within the business.
The RoleYou will play an important part in ensuring orders move smoothly from purchase through to production, quality control and dispatch, while also delivering the warm, thoughtful customer experience AURUM + GREY is known for. This role seeks to support our jewellers wherever possible so that they can work autonomously at the bench and capitalise on production output.
You will be highly organised, comfortable juggling priorities and able to communicate clearly and kindly with both customers and colleagues. A good eye for detail is important and a natural passion for jewellery would be ideal.
Production Assistant- Inventory management
- Quality control
- Preparation of personalised components
- Deadline management
- Liaising with our valued customers via email, social media and other customer-service platforms.
- Coordinating with the production team to ensure that order requirements are met.
- Returns processing and priority studio dispatches.
- Bespoke customer service for our longstanding clients.
- Exceptionally organised, with strong attention to detail.
- Confident managing multiple tasks and deadlines in a fast-paced environment.
- Clear, polished and friendly written communication skills.
- Comfortable using email, spreadsheets, order-management systems and online customer-service platforms.
- Proactive and practical, with a natural ability to spot problems before they become bigger issues.
- Calm under pressure and able to manage customer queries with empathy and professionalism.
- Interested in jewellery, craftsmanship, fashion, luxury retail or personalised gifting.
- A team player who is happy to support wherever needed.
- Previous experience with jewellery production, administration, customer service, e-commerce or retail is desirable, but not essential.
The role will be based in our Marylebone studio.
To ApplyIf you would like to apply, please email your CV and cover letter to us by using the application form below.
Production Assistant & Customer Services Administrator in London employer: Benchpeg Ltd.
Aurum + Grey is an exceptional employer located in the vibrant heart of Marylebone, London, offering a unique opportunity to work within a personalised fine jewellery brand. Our supportive work culture fosters creativity and collaboration, allowing employees to grow their skills in both production and customer service while being part of a passionate team dedicated to delivering meaningful pieces. With competitive salaries and a focus on employee development, we ensure that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Production Assistant & Customer Services Administrator in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Benchpeg Ltd., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Benchpeg Ltd.!
We think you need these skills to ace Production Assistant & Customer Services Administrator in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Benchpeg Ltd., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Benchpeg Ltd. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Benchpeg Ltd. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Benchpeg Ltd.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
