At a Glance
- Tasks: Welcome customers, assist in consultations, and support the sales team in a vibrant retail environment.
- Company: Taylor & Hart, a bespoke jeweller known for exceptional customer experiences.
- Benefits: Competitive daily pay, flexible part-time hours, and opportunities for career growth.
- Other info: Potential to advance to a Design Consultant role within 12-24 months.
- Why this job: Join a passionate team and develop your skills in the exciting world of bespoke jewellery.
- Qualifications: Experience in fine jewellery and customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience.
With a store in Covent Garden in London and a showroom in New York, we attract customers to our in-person consultation experience. We’re now looking for someone with aspirations in developing their sales capabilities in bespoke jewellery by growing their way in the business.
The RoleA Taylor & Hart Jewellery Retail Assistant is the face of the company, providing customers with an industry-leading consultation experience. They are rapidly building up their knowledge in 3D design, jewellery, diamonds and gemstones, and the company’s processes and policies by assisting the sales team.
While the role will have customer interactions in aftercare, walk-ins, wedding ring consultations (and when ready, engagement ring consultations), the main responsibility of the role is to help the wider sales and retail teams. There is no individual sales target, and the longer-term goal is to be on track to become a full Design Consultant within 12-24 months.
Main Responsibilities- Warmly invite and welcome customers to Taylor & Hart’s store
- Assist in qualifying walk-in customers
- Work with the wider team with visual merchandising implementation
- Conduct wedding ring (and eventually engagement ring) consultations
- Ensure all products are displayed correctly in line with guidelines
- Successfully process sales in store efficiently and smoothly
- Assist with any aftercare services, from booking in, to handling face-to-face aftercare bookings
- Assist in the opening and closing procedure and frequent shop floor walks during the day
- Follow all store policies and procedures
- Have an understanding around Loss prevention and Health and Safety procedures
- When asked for, provide support to the wider sales team
- Phone customers to confirm their attendance on the day and for the following day (if not already confirmed)
- Inspire excitement with every customer they meet taking them confidently through the Taylor & Hart journey ensuring each customer becomes a brand ambassador
- Inspire customers and ask open questions to make them feel comfortable and understand their needs
- Educate customers on our products and services, and be able to answer any questions on our brand and policies
- Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
- Comfortably navigate around key systems
- Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
- Experience in fine jewellery a must
- Ideally with experience in customer-centric roles (retail or in sales)
Please send us your covering letter and CV by using the application form below.
Jewellery Retail Assistant - Part Time in London employer: Benchpeg Ltd.
At Taylor & Hart, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Covent Garden, London. Our commitment to employee growth is evident through our structured pathway for advancement, allowing you to develop your sales skills and knowledge in bespoke jewellery while enjoying a supportive team environment. With no individual sales targets and a focus on collaboration, we ensure that every team member feels valued and empowered to contribute to our mission of delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Jewellery Retail Assistant - Part Time in London
✨Tip Number 1
Get to know the brand! Before your interview, dive into Taylor & Hart's story and values. Understanding their bespoke jewellery process will help you connect with customers and show your passion for the role.
✨Tip Number 2
Practice your customer interaction skills. Role-play with a friend or family member to get comfortable with welcoming customers and conducting consultations. The more natural you feel, the better you'll shine in front of potential customers!
✨Tip Number 3
Show off your knowledge of fine jewellery! Brush up on different types of gemstones and diamonds, as well as current trends in the industry. This will not only impress your interviewers but also help you assist customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Taylor & Hart team right from the start!
We think you need these skills to ace Jewellery Retail Assistant - Part Time in London
Some tips for your application 🫡
Craft a Personal Covering Letter:Your covering letter is your chance to shine! Make it personal by sharing why you're excited about the Jewellery Retail Assistant role at Taylor & Hart. Highlight any relevant experience in fine jewellery or customer service that makes you a great fit for us.
Tailor Your CV:Don’t just send a generic CV! Tailor it to showcase your skills and experiences that align with the job description. Focus on your customer-centric roles and any experience in retail or sales, as these are key for us.
Show Your Passion for Jewellery:We love candidates who are passionate about jewellery! In your application, mention any specific interests or experiences you have with bespoke jewellery, diamonds, or gemstones. This will help us see your enthusiasm for the role.
Apply Through Our Website:Make sure to apply through our website using the application form provided. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Benchpeg Ltd.
✨Know Your Jewellery
Before the interview, brush up on your knowledge of fine jewellery, especially engagement and wedding rings. Familiarise yourself with different types of gemstones and their qualities, as well as the bespoke process that Taylor & Hart offers. This will show your passion for the industry and help you engage in meaningful conversations during the interview.
✨Customer Experience Focus
Since the role revolves around providing an exceptional customer experience, think of examples from your past roles where you went above and beyond for a customer. Be ready to discuss how you can inspire excitement and make customers feel comfortable, as this aligns perfectly with Taylor & Hart's mission.
✨Team Collaboration
Highlight your ability to work well in a team. Prepare to share experiences where you collaborated with others to achieve a common goal. Taylor & Hart values teamwork, so demonstrating your collaborative spirit will be key to impressing them.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about the training process for becoming a Design Consultant or how the team approaches visual merchandising. Asking questions shows your genuine interest in the role and the company, making you stand out as a candidate.
