At a Glance
- Tasks: Manage client appointments and ensure a seamless in-store experience.
- Company: Queensmith, a revolutionary fine jewellery brand in Hatton Garden.
- Benefits: Competitive salary, generous bonuses, private healthcare, and 25 days holiday.
- Other info: Enjoy a premium workspace and opportunities for professional growth.
- Why this job: Join a dynamic team and create unforgettable moments for clients.
- Qualifications: Experience in customer-facing roles and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Queensmith, we transcend the traditional jewellery-buying experience. Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers. Our culture revolves around three core values: "Be Brilliant," reflecting our relentless pursuit of excellence and innovation; "Be Clear," representing transparent communication, ethical practices, and a meaningful impact; and "Be Unique," celebrating individuality, creativity, and inclusivity. Just as we aim to democratise diamond jewellery through bespoke services and craftsmanship, we provide our teams with a similarly customised and exceptional work environment. The essence of Queensmith lies in providing a rewarding work environment and empowering teams to strive for excellence and reach their full potential.
At Queensmith, we understand that our greatest asset is our exceptional team. As Concierge, you hold a pivotal position at the heart of our operations, ensuring every client's in-store experience and across our communication channels is seamless and personal. You support the sales operations and manage a wide array of post-purchase client appointments, from resizes, collections and pick-ups to annual services and ring cleans, ensuring every detail is handled carefully. Your exceptional organisational skills and ability to communicate effectively make you the linchpin in the seamless operation of our showroom, bridging the gap between our sales and customer care teams. Your dedication to providing a personalised and memorable experience for each client is vital in sustaining the loyalty and trust fundamental to Queensmith's success.
Responsibilities
- Manage non-sales appointments (resizes, collections, issues, pick-ups, annual services, ring cleaning etc)
- Deliver front-of-house greetings, providing a warm and professional welcome to all visitors.
- Conduct informative workshop tours, showcasing our craftsmanship and bespoke manufacturing.
- Process payments, complete finance applications and send paylinks, ensuring a smooth transactional experience for clients.
- Assist with processing gemstones and managing incoming inventory.
- Liaising with our Customer Care and Sales Team and supporting them when appropriate.
- Maintain front of house appearance; ensuring our store and consultation rooms best represents the brand at all times.
Requirements
- Proven experience in a customer-facing role, ideally within the high-end retail or hospitality sector.
- Ability to manage customer expectations positively and deliver information clearly and empathetically.
- Excellent communication and interpersonal skills, passionate about delivering a high-quality customer experience.
- Ability to work well within a team, demonstrating flexibility and a willingness to support colleagues.
- Strong organisational skills, with the ability to multitask and prioritise effectively in a fast-paced environment.
- Familiarity with CRM systems.
Skills
- Exceptional communication skills
- Adaptability and resilience in a fast-paced environment.
- High emotional intelligence, able to manage expectations with empathy and professionalism.
- Calm and solutions-focused under pressure.
- Organised with the ability to prioritise and multitask.
Benefits
- Financial & Career Growth: Highly competitive salary and financial benefits, generous company bonus scheme, clear progression pathways across departments, generous pension contributions.
- Wellbeing & Work Environment: Premium workspace in Central London, free barista-quality coffee bar on-site, private healthcare plan and wellness benefits, 25 days holiday + bank holidays, access to a mindfulness app and mental health support.
- Recognition & Development: Employee Recognition Programme that celebrates your contributions, comprehensive training and professional development opportunities, regular workplace culture initiatives and team events.
To Apply: Please send us your CV and covering letter using the application form below.
Fine Jewellery - Concierge in London employer: Benchpeg Ltd.
Aurum + Grey is an exceptional employer located in the vibrant heart of Marylebone, London, offering a unique opportunity to work within a personalised fine jewellery brand. Our supportive work culture fosters creativity and collaboration, allowing employees to grow their skills in both production and customer service while being part of a passionate team dedicated to delivering meaningful pieces. With competitive salaries and a focus on employee development, we ensure that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Fine Jewellery - Concierge in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Benchpeg Ltd., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Benchpeg Ltd.!
We think you need these skills to ace Fine Jewellery - Concierge in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Benchpeg Ltd., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Benchpeg Ltd. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Benchpeg Ltd. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Benchpeg Ltd.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
