At a Glance
- Tasks: Deliver exceptional customer service and guide clients through fine jewellery purchases.
- Company: Join tomfoolery, a contemporary jewellery gallery with a passion for craftsmanship.
- Benefits: Competitive pay, flexible part-time hours, and a creative work environment.
- Other info: Opportunity to work in a dynamic, inspiring setting with career growth potential.
- Why this job: Be part of a team that champions independent designers and creates memorable client experiences.
- Qualifications: Proven fine jewellery sales experience and a passion for exceptional customer service.
The predicted salary is between 11.7 - 14.3 £ per hour.
We are looking for an experienced Jewellery Consultant to join our independent contemporary jewellery gallery in North London. This is not a general retail sales role. We are seeking someone with proven fine jewellery sales experience who is passionate about exceptional customer service, contemporary design and craftsmanship. You will be confident advising clients on significant purchases, bespoke commissions, engagement and wedding rings, repairs and aftercare, while delivering a warm, knowledgeable and highly personalised experience.
Working within a small, dedicated team, you'll help create an inspiring environment for our customers, whether they're visiting the gallery or shopping with us online.
Key Responsibilities
- Deliver exceptional customer service in-store, over the phone and via email, responding to enquiries with professionalism, warmth and efficiency.
- Confidently guide clients through fine jewellery purchases, bespoke commissions, engagement rings and wedding bands.
- Build long-term client relationships by providing a highly personalised and memorable customer experience.
- Manage customer projects from initial consultation through to completion, ensuring clear communication throughout.
- Liaise confidently with designers and workshops regarding bespoke commissions, repairs, remodelling, production updates and aftercare.
- Support the day-to-day running of the gallery, maintaining an immaculate retail environment and high visual merchandising standards.
- Assist with inventory management, receiving deliveries, pricing stock and preparing jewellery for photography and display.
- Process and dispatch online orders with care and attention to detail.
- Monitor packaging and gallery supplies.
- Act as a knowledgeable ambassador for our designers, confidently explaining craftsmanship, materials and manufacturing techniques.
- Follow all operational and security procedures to maintain the safety and integrity of the gallery.
Skills, Experience & Competencies
Essential
- Proven experience in fine jewellery sales is essential.
- Excellent knowledge of precious metals, gemstones, diamonds and fine jewellery craftsmanship.
- Strong understanding of bespoke jewellery commissions, workshop processes, manufacturing techniques, repairs and remodelling.
- Confident managing high-value sales and building lasting client relationships.
- Outstanding written and verbal communication skills with excellent email etiquette.
- Exceptional attention to detail and organisational skills.
- Ability to multitask across sales, administration and operational responsibilities.
- Warm, professional and proactive approach with a genuine passion for delivering exceptional customer experiences.
- Passion for contemporary jewellery, independent designers and craftsmanship.
- Available to work weekdays, weekends (including Sundays) and key trading periods such as Christmas.
Desirable
- Gemmology qualifications or formal jewellery education.
- Experience working within an independent jewellery gallery or luxury fine jewellery retailer.
- Experience with inventory and stock management systems.
- An interest in contemporary art, design and craftsmanship.
For over 30 years, tomfoolery has championed independent jewellery designers from around the world, offering a carefully curated collection of contemporary fine jewellery alongside our own in-house brand, Métier by tomfoolery. We pride ourselves on exceptional customer service, expert knowledge and creating a welcoming, inspiring environment where every client receives thoughtful, personal advice. Our team works collaboratively in a fast-paced, creative setting where craftsmanship, design and genuine relationships are at the heart of everything we do.
Hours
Part-time, minimum three days per week, including weekends. Flexibility is required during busy trading periods.
Location
Muswell Hill, London N10.
How to Apply
Please apply by submitting a CV, and cover letter by using the application form below.
Jewellery Consultant – Fine Jewellery Sales Experience Essential (Part-Time) employer: Benchpeg Ltd.
Aurum + Grey is an exceptional employer located in the vibrant heart of Marylebone, London, offering a unique opportunity to work within a personalised fine jewellery brand. Our supportive work culture fosters creativity and collaboration, allowing employees to grow their skills in both production and customer service while being part of a passionate team dedicated to delivering meaningful pieces. With competitive salaries and a focus on employee development, we ensure that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Jewellery Consultant – Fine Jewellery Sales Experience Essential (Part-Time)
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Benchpeg Ltd., may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Jewellery Consultant – Fine Jewellery Sales Experience Essential (Part-Time)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Benchpeg Ltd. that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Benchpeg Ltd. will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Benchpeg Ltd. and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Benchpeg Ltd.
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Benchpeg Ltd., it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Benchpeg Ltd.!
