At a Glance
- Tasks: Guide customers through a memorable jewellery-buying experience and achieve sales targets.
- Company: Join Queensmith, a leader in bespoke fine jewellery with a focus on excellence.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and professional development opportunities.
- Other info: Dynamic environment with growth opportunities and a supportive workplace culture.
- Why this job: Be part of a team that crafts unforgettable moments and celebrates individuality.
- Qualifications: 1-2 years in customer-facing sales, with a passion for jewellery and exceptional service.
The predicted salary is between 27000 - 33000 £ per year.
- Fine Jewellery Sales Consultant
- Queensmith
- Birmingham
- About This Opportunity
Why Queensmith?
At Queensmith, we understand that our greatest asset is our exceptional team.
As a Sales Consultant, you play a pivotal role in shaping the customer journey and delivering an outstanding jewellery-buying experience.
You bring warmth, confidence, and expertise to every interaction, guiding customers through one of the most meaningful purchases they'll ever make.
You blend product knowledge with emotional intelligence, helping clients navigate designs, materials, and bespoke options with clarity and ease.
Working closely with colleagues across Sales, Operations, and Production, you ensure every stage of the experience feels seamless and personalised.
Whether advising first-time buyers or long-standing clients, your approach combines genuine connection with commercial focus.
You champion retail excellence, drive sales performance, and reinforce the high standards that define the Queensmith in-store experience.
In this capacity, you play a vital role in our mission to ensure that every customer's jewellery experience is nothing short of exceptional.
Your contributions are integral to our journey.
Responsibilities
- Welcome customers warmly and guide them through a professional, supportive, and memorable in-store experience.
- Assist clients in selecting products and provide tailored recommendations based on preferences, style, occasion, and budget.
- Achieve individual sales targets, confidently closing sales and promoting services such as resizing, bespoke designs, and aftercare.
- Maintain strong product knowledge, from diamond specifications to craftsmanship processes, enhancing every conversation with expertise.
- Build long-term relationships through thoughtful follow-up, encouraging trust, loyalty, and repeat business.
- Coordinate with colleagues on appointments, special orders, and service queries to keep the customer journey smooth and organised.
- Demonstrate a high-end service mindset by ensuring the customer experience is consistent across the Queensmith group and continuously aligned with our premium service standards.
- Stay informed on product updates, market trends, and customer insights to elevate both sales performance and customer experience.
Requirements
- 1 - 2 years’ experience in a customer-facing sales role within fine jewellery with solid knowledge of diamonds and craftsmanship and a genuine passion for delivering exceptional customer service.
- Proven ability to meet or exceed sales targets while delivering exceptional customer service.
- Strong communication and interpersonal skills, with a genuine passion for helping customers make informed decisions.
- Ability to build rapport quickly and nurture lasting client relationships.
- Comfortable working in a collaborative, fast-paced environment with shifting priorities.
- Confident in learning technical product details and translating them into simple, engaging explanations.
Skills
- Customer‑centric mindset with strong emotional intelligence.
- Confident sales and negotiation abilities, including upselling and cross‑selling.
- Organisational skills to manage appointments, follow‑ups, and multiple client journeys simultaneously.
- Adaptability and resilience in a dynamic retail environment.
- Strong product‑learning aptitude, especially regarding gems, metals, and craftsmanship.
Benefits
At Queensmith, we transcend the traditional jewellery-buying experience.
Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers.
Our culture revolves around "Be Brilliant," reflecting our relentless pursuit of excellence and innovation; "Be Clear," representing transparent communication, ethical practices, and a meaningful impact; and "Be Unique," celebrating individuality, creativity, and inclusivity.
Just as we aim to democratise diamond jewellery through bespoke services and craftsmanship, we provide our teams with a similarly customised and exceptional work environment.
The essence of Queensmith lies in providing a rewarding work environment and empowering teams to strive for excellence and reach their full potential.
- Opportunities for growth and progression across departments,
- An annual company-wide bonus scheme,
- A generous commission bonus on top of the company's general bonus scheme,
- Employee Recognition Programme,
- Paid Time Off & Holidays,
- Competitive salary and financial benefits,
- Workplace Culture Initiatives and Events,
- Private Healthcare Plan and Wellness Benefits, Mindfulness App,
- Generous Pension Plans,
- Training & Professional Development,
- Employee Assistance Programme, Mental Health and FIn Well First Aiders
- About Queensmith
Queensmith specialises in bespoke fine jewellery, designed and crafted by our talented team of in‑house experts.
We offer a truly personal and bespoke fine jewellery service that brings our customers to the heart of the making process, providing rare access to designers, gemmologists, goldsmiths and setters, in order to create and customise their dream engagement, wedding and eternity rings.
- www. queensmith. co. uk
- #J-18808-Ljbffr
Fine Jewellery Sales Consultant employer: Benchpeg Ltd.
Weston Beamor is an exceptional employer located in the vibrant Jewellery Quarter of Birmingham, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits such as 24 days holiday, a company pension, and health care cash plans, we foster an environment where our Customer Service & Sales Executives can thrive while delivering outstanding service and building lasting relationships with customers. Join us to be part of a team that values craftsmanship, innovation, and a commitment to excellence in every interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Fine Jewellery Sales Consultant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Benchpeg Ltd., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Benchpeg Ltd.!
We think you need these skills to ace Fine Jewellery Sales Consultant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Benchpeg Ltd., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Benchpeg Ltd. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Benchpeg Ltd. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Benchpeg Ltd.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
