At a Glance
- Tasks: Lead a dynamic team in jewellery repairs and assessments, ensuring high-quality outcomes.
- Company: Join Neve Jewels, a digital-first leader in the diamond jewellery industry.
- Benefits: Enjoy a competitive salary, private health insurance, and employee discounts.
- Other info: Be part of a supportive and inspiring workplace that values diversity.
- Why this job: Make a real impact in a growing company while honing your leadership skills.
- Qualifications: 3+ years of supervisory experience in jewellery or technical environments required.
The predicted salary is between 27600 - 38400 £ per year.
The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europe’s only digital-first jewellery group.
We are seeking an experienced Repairs and Assessment Supervisor to join our busy Birmingham Repairs and Assessment Department, with a yearly salary of up to £32,000, depending on experience. The ideal candidate will have a minimum of three years’ experience in a number of jewellery supervisor positions. The Repairs and Assessment Supervisor is responsible for leading and overseeing the Repairs and Assessment Department, ensuring all repair, remake, and assessment activities are carried out by the department to a high standard and in line with business priorities.
Your responsibilities as a Supervisor for the Repairs and Assessment department at Neve Jewels will include, but not be limited to:
- Supervise the workshop team, allocating and prioritising tasks in line with business demands and individual skill sets.
- Recruit, interview, onboard, and train new team members; successfully growing the team.
- Monitor productivity, capacity, and performance to consistently meet deadlines and lead times.
- Act as the primary escalation point for operational, technical, and customer-related issues.
- Assess jewellery items to identify the root cause of faults, distinguishing between manufacturing and customer-related damage.
- Determine appropriate repair or remake solutions and communicate outcomes clearly to customers and showrooms.
- Liaise with CAD designers and manufacturing teams to resolve design and production challenges and optimise turnaround times.
- Source diamonds and gemstones in line with budget, quality, and specification requirements.
- Implement new systems, tools, and equipment to improve efficiency, traceability, and reduce breakages.
- Develop and maintain systems and automations including excel based reporting.
- Manage customer expectations by proactively communicating changes to deadlines or outcomes.
- Maintain accurate data entry, reporting, and documentation using Excel formulas and tracking systems.
- Carry out stock takes and monitor materials, inventory, and ongoing and completed live orders.
Qualifications, Skills & Experience
- Minimum 3 years of experience in supervising.
- Proven experience in a supervisory or leadership role within a workshop, manufacturing, or technical environment.
- Strong knowledge of jewellery manufacturing, repairs, assessments, and stone setting processes.
- Demonstrated ability to manage workloads, priorities, and deadlines in a fast-paced environment.
- Experience implementing process improvements and new systems to enhance operational efficiency.
- Confident problem-solver with the ability to make decisions in escalated or complex situations.
- Experience working cross-functionally with CAD, manufacturing, and retail teams.
- High level of organisational and analytical skills, with strong attention to detail.
- Proficient in Excel, including the use of formulas for tracking, reporting, and forecasting.
- Strong organisational skills with the ability to prioritise tasks to meet deadlines.
- Excellent attention to detail and a strong eye for quality.
- Strong communication skills and the ability to work well leading a team.
- Excellent organisational abilities.
- Proficiency in using Apple iMac computers.
- Advanced Excel skills, including data entry, formula creation, pivot tables, and data analysis.
- Strong ability to manage and interpret large datasets for reporting and tracking purposes.
What You Can Expect From Us
- Competitive salary
- Private Health Insurance
- 24 hr access to Employee Assistance Programme
Benefits
- Company pension
- Employee discount
- Health & Wellbeing Programme
- Private medical insurance
- Referral programme
If you think you can make a difference and want to be part of an exciting and growing company, then we look forward to hearing from you. Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals.
Repairs and Assessment Supervisor in Birmingham employer: Benchpeg Ltd.
Aurum + Grey is an exceptional employer located in the vibrant heart of Marylebone, London, offering a unique opportunity to work within a personalised fine jewellery brand. Our supportive work culture fosters creativity and collaboration, allowing employees to grow their skills in both production and customer service while being part of a passionate team dedicated to delivering meaningful pieces. With competitive salaries and a focus on employee development, we ensure that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs and Assessment Supervisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the jewellery industry, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Neve Jewels and understanding their mission. Be ready to discuss how your experience aligns with their goals, especially in leading teams and improving processes in a workshop environment.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work, especially any improvements you've made in past roles. This will help demonstrate your ability to lead and enhance operational efficiency.
✨Tip Number 4
Apply through our website for a smoother process. It shows you're serious about the role and gives you a chance to highlight your passion for the jewellery industry right from the start!
We think you need these skills to ace Repairs and Assessment Supervisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Repairs and Assessment Supervisor role. Highlight your relevant experience in supervising, jewellery repairs, and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about jewellery and how your experience aligns with our mission at Neve Jewels. Keep it engaging and personal – we love a good story!
Show Off Your Skills:Don’t forget to showcase your technical skills, especially in Excel and jewellery assessment processes. Mention any specific tools or systems you've used that could benefit our workshop. We’re all about efficiency and quality!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy – just upload your CV and cover letter, and let us know how you can make a difference at Neve Jewels!
How to prepare for a job interview at Benchpeg Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of jewellery manufacturing, repairs, and assessments. Be ready to discuss specific processes and techniques you've used in previous roles. This will show that you’re not just a supervisor but also an expert in the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you allocated tasks, resolved conflicts, or improved workflows. Highlighting these experiences will demonstrate your capability to manage the Repairs and Assessment Department effectively.
✨Be Ready for Problem-Solving
Expect questions that test your problem-solving skills. Prepare scenarios where you had to make tough decisions or handle escalated issues. Showing that you can think on your feet and provide solutions will impress the interviewers.
✨Communicate Clearly
Since this role involves liaising with various teams, practice articulating your thoughts clearly. Whether it’s discussing technical details with CAD designers or managing customer expectations, strong communication is key. Make sure you convey your ideas confidently during the interview.
