At a Glance
- Tasks: Assess and coordinate jewellery repairs while ensuring top-notch quality control.
- Company: Join Neve Jewels, a digital-first leader in the diamond jewellery industry.
- Benefits: Enjoy a competitive salary, private health insurance, and employee discounts.
- Other info: Collaborative work environment with opportunities for personal and professional growth.
- Why this job: Be part of a growing company reshaping the jewellery market with unique designs.
- Qualifications: 3 years of jewellery assessment experience and a passion for craftsmanship.
The predicted salary is between 27000 - 27000 £ per year.
The Company
The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europe’s only digital-first jewellery group. We are one of the very few jewellers in the country that has its own handmade workshop based in the Jewellery Quarter, Birmingham.
The Role
We are seeking an experienced Jewellery Assessment Coordinator to join our busy Birmingham Operations office, with a yearly salary of up to £27,000, depending on experience. The ideal candidate will have a minimum of three years’ experience in jewellery assessment or workshop-related experience, all completed to an exceptional standard. You will work on a varied mix of collection pieces and bespoke one-off designs that require assessment or alterations. This is a full-time, employed position with a competitive salary.
Responsibilities
- Assessing product issues with jewellery designs, both commercial and bespoke.
- Working with various workshop teams to resolve product issues.
- Track and issue repairs to the workshop that require alterations.
- Coordinate with regional offices for stock transfers.
- Sourcing stones, findings, etc., for urgent orders and repairs.
- Overseeing workshop repair costs.
- General customer service.
- Booking returns and repairs within the system in a timely manner.
- Sending products for hallmarking.
- Stay updated on industry trends and advancements in product designs to enhance assessment techniques.
- Implement and maintain strict quality control standards to ensure that all returned jewellery meets the company's specifications and customer expectations.
- Document and report any deviations or issues encountered during the assessment process.
- Work closely with other jewellery professionals, including the workshop, to ensure seamless integration of repair techniques.
- Communicate effectively with team members to address specific requirements for each jewellery piece.
- Strong attention to detail and ability to work with precision.
- Ability to work independently and collaboratively within a team.
- Managing workload effectively to meet customer deadlines.
- Maintaining a high level of precision and attention to detail throughout all work.
- Responsible for both the maintenance and cleaning of equipment and assessment tools.
- Contributing to a positive and collaborative office environment.
Qualifications, Skills & Experience
- Minimum 3 years of experience in jewellery assessment or workshop-related experience.
- Proficient knowledge of jewellery detailing (Metals, settings, tolerances, etc.).
- Skilled in product and design assessment.
- Customer service & handling customer queries over the phone and via email.
- Knowledge of quality control processes in fine jewellery.
- Strong organisational skills with the ability to prioritise tasks.
- Excellent attention to detail and a strong eye for quality.
- Good communication skills and the ability to work well within a team.
- Genuine passion for jewellery and craftsmanship.
Experience
Jewellery Assessment or workshop-related experience: 3 years (required)
Work Location
In person
Job Type
Full time
What You Can Expect From Us
- Competitive salary.
- Private Health Insurance.
- 24 hr access to Employee Assistance Programme.
Benefits
- Company pension.
- Employee discount.
- Health & Wellbeing Programme.
- Private medical insurance.
- Referral programme.
Salary
Up to £27k per year.
To Apply
If you think you can make a difference and want to be part of an exciting and growing company, then we look forward to hearing from you. Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals.
Repairs and Assessment Coordinator in Birmingham employer: Benchpeg Ltd.
Aurum + Grey is an exceptional employer located in the vibrant heart of Marylebone, London, offering a unique opportunity to work within a personalised fine jewellery brand. Our supportive work culture fosters creativity and collaboration, allowing employees to grow their skills in both production and customer service while being part of a passionate team dedicated to delivering meaningful pieces. With competitive salaries and a focus on employee development, we ensure that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs and Assessment Coordinator in Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
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We think you need these skills to ace Repairs and Assessment Coordinator in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Benchpeg Ltd., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Benchpeg Ltd. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
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How to prepare for a job interview at Benchpeg Ltd.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
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