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- Tasks: Support our jewellery workshop and office with organisation and coordination.
- Company: Join Mitchel & Co, an award-winning family-run jeweller in Birmingham.
- Benefits: Enjoy a competitive salary, flexible working, and generous staff discounts.
- Why this job: Be part of a friendly team and gain valuable experience in a creative industry.
- Qualifications: Strong admin skills and attention to detail are essential; no jewellery experience needed.
- Other info: Full training provided and opportunities for career growth in a dynamic environment.
The predicted salary is between 25000 - 28000 £ per year.
We’re looking for a highly organised Production & Business Support Administrator to work closely with our Production Manager and support the smooth running of our jewellery workshop and office. This is a varied, office-based role at the heart of our business — ideal for someone who enjoys organisation, systems, and keeping things moving behind the scenes. You’ll play a key part in coordinating bespoke jewellery orders, supporting customers, and keeping our internal processes running efficiently. No jewellery experience is required - full training will be provided - but strong administrative skills, attention to detail, and confidence juggling multiple tasks are essential.
What You’ll Be Doing
- Providing day-to-day administrative and coordination support to the Production Manager
- Maintaining and updating customer, supplier, and production databases
- Tracking bespoke jewellery orders through the production process
- Liaising with internal teams and external workshop partners to help progress work
- Accurately logging materials, costs, and work-in-progress
- Assisting with estimates and pricing for bespoke pieces and repairs
- Communicating with customers by email and phone regarding order progress
- Supporting general office duties, including answering calls and logging enquiries
- Assisting with stock control, inventory checks, and handling high-value items
- Supporting website updates, product listings, and basic content where needed
- Helping with social media updates and online customer reviews
- Being a flexible, hands-on team player in a busy but friendly environment
About You
- Proven experience in an administrative, coordination, or business support role
- Naturally organised, with excellent attention to detail
- Confident prioritising tasks and managing multiple deadlines
- Strong written and verbal communication skills
- Comfortable using databases and digital systems
- Friendly, professional manner with good customer service skills
- Good numeracy skills and confidence handling sensitive information
- Self-motivated, reliable, and happy to support across the business
- (Experience with CMS systems, stock control, or copywriting is a bonus, but not essential)
Salary: £25,000 – £28,000, depending on experience
Work for an award-winning, family-run jeweller
- Varied role with genuine responsibility and scope to grow
- Full training provided — jewellery knowledge not required
- Friendly, supportive, long-serving team
- Modern office and workshop in the heart of the Jewellery Quarter
- Flexible working patterns
- Generous staff discount on jewellery
Mitchel & Co is an award-winning jeweller with over 15 years of experience creating bespoke engagement, wedding, and fine jewellery. Our in-house workshop combines traditional craftsmanship with modern techniques, delivering exceptional pieces for clients across the UK and beyond.
How to Apply
Please apply with your CV and a short cover letter explaining why you’d be a great fit for the role.
Production & Business Support Administrator in Birmingham employer: Benchpeg Ltd.
Contact Detail:
Benchpeg Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production & Business Support Administrator in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitchel & Co. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Production & Business Support Administrator. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or projects. This is key for the role, so make sure they see your ability to juggle responsibilities like a pro.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Production & Business Support Administrator in Birmingham
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your administrative skills and any relevant experience that shows you can juggle multiple tasks like a pro. Keep it clear and concise, and don’t forget to tailor it to the Production & Business Support Administrator role.
Write a Personalised Cover Letter: This is your chance to shine! Use your cover letter to explain why you’re the perfect fit for Mitchel & Co. Mention specific skills that align with the job description, and show your enthusiasm for the role and the company. We love a bit of personality!
Show Off Your Organisational Skills: Since this role is all about keeping things running smoothly, make sure to highlight your organisational prowess in both your CV and cover letter. Share examples of how you've successfully managed projects or coordinated tasks in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a seamless application process. It’s quick and easy, and ensures your application lands right where it needs to be. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Benchpeg Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Production & Business Support Administrator. Familiarise yourself with the tasks mentioned in the job description, like coordinating bespoke jewellery orders and maintaining databases. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, as this will show you're a perfect fit for the busy environment at Mitchel & Co.
✨Brush Up on Communication
As you'll be liaising with customers and internal teams, effective communication is key. Practice articulating your thoughts clearly and confidently. Consider preparing a few scenarios where you had to communicate complex information simply, as this will highlight your customer service skills and ability to work collaboratively.
✨Be Ready to Discuss Adaptability
The job mentions being a flexible, hands-on team player. Think of instances where you've had to adapt to changes or unexpected challenges in your previous roles. Sharing these experiences will showcase your reliability and willingness to support the team, which is crucial for success in this position.
