Jewellery Production Manager in Birmingham

We’re looking for an experienced Jewellery Production Manager to lead and coordinate our in-house workshop at Mitchel & Co. This is a key role at the heart of our business — you’ll be responsible for turning our customers’ ideas into beautifully crafted, high-quality jewellery, delivered on time and to exacting standards. Working closely with our CAD team, craftspeople, sales team, and trusted external partners, you’ll oversee the full production journey — from initial brief through to finished piece. No two days are the same, and organisation, communication, and attention to detail are essential.

You’ll be joining an award-winning, family-run jeweller with a loyal client base and a strong reputation for craftsmanship and honesty. Our showroom, office, and workshop all sit under one roof in the heart of Birmingham’s Jewellery Quarter, creating a fast-moving, collaborative environment. We offer flexibility, a supportive team culture, and real scope to shape and improve how production operates as the business continues to grow.

What You’ll Be Doing

• Managing the day-to-day running of the jewellery workshop and production office
• Leading and supporting a small, highly skilled team of craftspeople and coordinators
• Briefing bespoke orders into the CAD team and commissioning designs, castings, and components
• Scheduling and allocating work across goldsmiths, setters, polishers, and external specialists
• Overseeing workflow, deadlines, and production status for all bespoke and collection pieces
• Acting as a key link between production, sales, designers, and customers
• Maintaining exceptional quality control at every stage of manufacture
• Managing materials, gemstones, stock levels, and work-in-progress using internal systems
• Monitoring costs, estimates, and production budgets, identifying efficiencies where possible
• Maintaining supplier and production databases and sourcing new partners when needed
• Upholding health, safety, and compliance standards within the workshop
• Communicating with customers regarding production progress and queries when required
• Supporting wider business operations in a flexible, hands-on way

About You

• Proven experience in jewellery production management or a senior jewellery coordination role
• Strong understanding of fine jewellery materials, craftsmanship, and production processes
• Highly organised, calm under pressure, and comfortable managing multiple priorities
• A confident communicator and natural problem-solver
• Supportive leadership style with good delegation and decision-making skills
• Meticulous attention to detail and pride in delivering outstanding quality
• Adaptable, collaborative, and happy to roll your sleeves up when needed

Perks & Benefits

• Competitive, negotiable salary depending on experience
• 35–37.5 hours per week
• Flexible working patterns
• Private healthcare scheme
• Pension scheme
• Cycle to Work scheme
• Eye test vouchers
• Parking permit
• Generous staff discounts on jewellery
• Friendly, experienced, long-serving team
• Modern office and workshop in a historic Jewellery Quarter setting

Mitchel & Co is an award-winning jeweller with over 15 years of experience creating bespoke engagement, wedding, and fine jewellery. Our in-house workshop combines traditional craftsmanship with modern techniques, producing highly technical, beautifully finished pieces for clients across the UK and beyond. With an outstanding reputation and strong customer base, we are growing business with excellent future development opportunities.

Please send your CV and a short cover letter explaining why you’re right for the role.