At a Glance
- Tasks: Support the CAD and 3D printing team with customer orders and communication.
- Company: Join JewelCast, a leading jewellery manufacturer in Birmingham's historic Jewellery Quarter.
- Benefits: Enjoy flexible hours, training opportunities, and 25 days holiday plus your birthday off.
- Other info: Dynamic work environment with opportunities for career growth and annual staff events.
- Why this job: Be part of a creative team and learn about jewellery manufacturing while making an impact.
- Qualifications: Strong organisational skills and a positive attitude; jewellery knowledge is a plus but not required.
The predicted salary is between 25000 - 32000 £ per year.
JewelCast is a leading precious metal casting company and end-to-end jewellery manufacturer, proudly based in the heart of Birmingham’s historic Jewellery Quarter. We provide a comprehensive range of in-house services, including CAD design, 3D printing, and mould cutting, complemented by fully bespoke stone setting and expert finishing. We support our customers with projects from initial concept through to final production, ensuring exceptional quality at every stage. Our site features modern facilities and state-of-the-art equipment across all departments. We continually invest in the latest technology to enhance efficiency, precision, and craftsmanship—enabling us to deliver outstanding service and results for our customers.
About the Role
We are expanding our CAD and 3D printing team and are seeking a full-time highly organised and customer-focused Administrator to support the day-to-day running of the department. This is a key role requiring strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. A background in jewellery is advantageous but not essential — full training will be provided.
Main Responsibilities
- Prepare and send estimates for new CAD orders and respond to email enquiries.
- Process new orders received via email and post.
- Communicate with customers by phone and email regarding enquiries and ongoing orders.
- Create and maintain organised digital order folders and correspondence records.
- Cleaning and preparing waxes for casting.
- Cleaning and preparing viewing resins.
- Photograph and document customer items (including gemstones and jewellery) and carry out quality control checks upon receipt.
- Log received items on our bespoke order processing system and allocate to an order.
- Liaise with internal departments when orders involve multiple processes.
- Track orders from entry through to completion, ensuring lead times are met.
Requirements
- Excellent customer services skills.
- Strong organisational and time management abilities.
- High attention to detail with the ability to multitask effectively.
- Ability to work under pressure and meet deadlines.
- Confident computer skills (training on company systems provided).
- Professional and courteous communication skills via phone and email.
- Proactive, supportive and positive attitude with a willingness to assist where needed.
- Interest in or knowledge of jewellery manufacturing and/or retail (desirable).
What We Offer
- Competitive salary based on experience
- Flexible working hours
- In-house service discounts
- Training and skills development opportunities
- Company pension
- 25 days holiday and 1 extra day holiday for your birthday
- Annual staff events/parties
How to Apply
To apply for the role, please send your CV and cover letter to us using the application form below. If your application is successful, we will ask you to come in for an interview. We look forward to hearing from you!
Administrator in Birmingham employer: Benchpeg Ltd.
JewelCast, located in the vibrant Jewellery Quarter of Birmingham, is an exceptional employer that values its employees through a supportive work culture and a commitment to professional growth. With competitive salaries, flexible working hours, and comprehensive training opportunities, we empower our team to thrive in a dynamic environment while enjoying unique benefits such as in-house service discounts and generous holiday allowances. Join us in crafting exquisite jewellery and be part of a company that prioritises quality, innovation, and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Birmingham
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
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While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Benchpeg Ltd., apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Administrator in Birmingham
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Benchpeg Ltd. specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Benchpeg Ltd.
✨Know Your Manufacturing Processes
Before you walk into the interview with Benchpeg Ltd., brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Benchpeg Ltd. value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
