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For Companies At a Glance
- Tasks: Lead and develop teams to deliver exceptional service on multimillion-pound contracts.
- Company: Join a dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, career growth opportunities, and the chance to influence national strategies.
- Why this job: Shape the future of national contracts while leading a passionate team.
- Qualifications: Strong leadership skills and experience in operational management are essential.
- Other info: Collaborative environment with a focus on continuous improvement and customer relationships.
The predicted salary is between 43200 - 72000 £ per year.
In this critical leadership position, you will manage our Project and Account Management teams, ensuring the smooth mobilisation, strategic management and retention of major national contracts. You will champion service excellence, remove barriers to success and make informed commercial decisions that protect profitability and long term customer relationships. You will also work closely with Regional Directors and Branch Managers to ensure that contracts delivered through the branch network meet the highest standards of customer experience, operational execution and commercial performance. This role blends strategy, people leadership and hands on operational oversight. You will influence at senior levels, create alignment across multiple teams and ensure customer needs remain at the centre of every decision.
Responsibilities
- Lead, motivate and develop a team of surveyors, estimators and administrators supporting multimillion pound contract delivery.
- Build influential relationships with key customers and stakeholders to ensure smooth implementation of current and future projects.
- Ensure all contracts are delivered with outstanding service, meeting KPI, sales, profit and operational targets.
- Drive continuous improvement in systems, processes, IT, administration, environmental performance and productivity.
- Work with branch teams to maintain exceptional levels of customer service, correcting any service breaches quickly and effectively.
- Identify and develop further sales opportunities with customers, introducing new projects, products and solutions where appropriate.
- Review and influence the commercial performance of contract branches to ensure targets are met and corrective actions implemented when needed.
- Ensure resource is deployed flexibly to match the needs and scale of key customer programmes.
- At every stage, your focus will be simple: deliver exceptional service, strengthen relationships and drive profitable, sustainable sales growth.
You Will Be
You will be a natural leader with experience driving commercial performance within a branch or operational management environment. You understand what great customer service looks like and know how to build teams and processes that consistently deliver it.
Qualifications and Experience
- Strong commercial awareness, numeracy and decision making confidence.
- The ability to influence senior stakeholders and build trust across diverse teams.
- Excellent communication and customer service skills with a passion for high quality delivery.
- Strong organisational capability and the ability to manage complex, fast changing workloads.
- A collaborative, people centred style with the resilience to navigate challenge and change.
- Experience in branch management or operational leadership within a similar sector is highly desirable.
Why Benchmarx?
- Shape how our national contracts are delivered across the country.
- Influence strategies that support long term business growth.
- Lead a large, evolving team central to our customer proposition.
- Work closely with senior leaders, branch networks and major national clients.
If you are motivated by delivering exceptional service, driving strong commercial outcomes and leading high performing teams, we would love to hear from you.
National Sales Operations Manager in Northampton employer: Benchmarx Kitchens & Joinery
Contact Detail:
Benchmarx Kitchens & Joinery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Sales Operations Manager in Northampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential colleagues or mentors. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it relates to the role of National Sales Operations Manager. Focus on your leadership skills and how you've driven commercial performance in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to contribute to our mission of delivering exceptional service.
We think you need these skills to ace National Sales Operations Manager in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of National Sales Operations Manager. Highlight your leadership experience, commercial awareness, and any relevant achievements that showcase your ability to drive performance and deliver exceptional service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our mission. Be sure to mention your experience in managing teams and building relationships with stakeholders.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve customer service. Use numbers and examples to illustrate how you've driven sales growth or improved operational performance.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Benchmarx Kitchens & Joinery
✨Know Your Numbers
As a National Sales Operations Manager, you'll need to demonstrate strong commercial awareness. Brush up on key metrics related to sales, profit margins, and operational targets. Be ready to discuss how you've used data to make informed decisions in past roles.
✨Showcase Your Leadership Style
This role is all about people leadership, so be prepared to share examples of how you've motivated and developed teams. Think about specific situations where you’ve influenced others and driven performance, especially in challenging environments.
✨Understand Customer Needs
Since customer service is at the heart of this position, come equipped with examples of how you've built relationships with clients and ensured their needs were met. Highlight any strategies you've implemented to enhance customer experience and satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Prepare scenarios where you've had to correct service breaches or drive continuous improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
