Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Wayfinder Newport is more than just a boutique hotel - it's a labor of love created by a collective of local chefs, bartenders, artists, designers, and entrepreneurs who proudly call Newport, Rhode Island home. Driven by a shared vision, we set out to reimagine the classic Newport hotel experience with something vibrant, creative, and deeply rooted in the community. Our property features 187 thoughtfully designed rooms, including 30 spacious deluxe suites, a full‑service restaurant, and 2,600 square feet of versatile event space. At Wayfinder Newport, we're committed to being the best employer in the area. What makes us different? It starts with our people-first culture, comprehensive benefits - including 401(k) with company match - and rewarding bonus programs. We're seeking individuals who are genuinely passionate about hospitality and guest service. Our core values center on personal growth, a strong sense of community, and supporting each other's success. Every team member plays a vital role in creating the exceptional, memorable experiences our guests return for. We're building more than a hotel - we're building a destination. One that people are excited to visit, not just pass through. Discover what a career with Pyramid Global at Wayfinder Newport can mean for you. Join our team and help us shape the future of hospitality in Newport.
What you will have an opportunity to do:
We're looking for a passionate, guest-focused leader to join our team as Front Office Manager.
At Wayfinder Newport, we believe the best hospitality feels personal. It's about creating genuine connections, making thoughtful decisions in the moment, and finding small ways to make a guest's stay memorable. As Front Office Manager, you'll play a key role in bringing that experience to life every day.
You'll be a visible, hands‑on leader who sets the tone for the Front Office team, builds meaningful connections with guests, and keeps the operation running smoothly. We're looking for someone who leads from the floor, develops their team, pays attention to the details, and isn't afraid to roll up their sleeves when the hotel gets busy.
If you love hospitality, enjoy meeting people from all over the world, and naturally look for ways to turn everyday interactions into memorable moments, we'd love to meet you.
Job Description
Create Memorable Guest Experiences
- Set the tone for warm, genuine, and personalized hospitality from arrival through departure.
- Be present and engaged in the lobby, connecting with guests and supporting the team throughout the day.
- Oversee VIP, group, and special arrivals, identifying opportunities to personalize the guest experience.
- Anticipate guest needs and empower the team to make thoughtful decisions in the moment.
- Step in when something doesn't go as planned, resolving concerns with confidence, creativity, and genuine care.
- Monitor guest reviews, surveys, and feedback to celebrate wins, identify trends, and continuously improve the experience.
Lead & Develop the Team
- Lead by example and create a Front Office culture built around hospitality, teamwork, accountability, and fun.
- Recruit, interview, coach, and develop Front Desk, Shuttle, and Bell team members.
- Provide regular feedback, recognitio
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Hotel Front Office Manager in Newport employer: Benchmark
Pyramid Global Hospitality is an exceptional employer, offering a vibrant work culture where associates are valued and empowered to grow their careers. At the Hilton Birmingham at UAB, team members enjoy competitive wages, comprehensive benefits, and opportunities for professional development within a diverse portfolio of over 100 hotels. Join us to be part of a supportive environment that prioritises both employee well-being and outstanding guest experiences.
