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- Tasks: Lead the Front Desk team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Pyramid Global Hospitality, a people-first company with a commitment to diversity and growth.
- Benefits: Enjoy health insurance, retirement plans, paid time off, and unique perks like wellness programs.
- Why this job: Kickstart your hospitality career in a supportive environment at a world-class resort.
- Qualifications: Customer service experience, strong communication skills, and a passion for making connections.
- Other info: Flexible schedule required; great opportunity for personal and professional growth.
The predicted salary is between 16 - 18 £ per hour.
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
About our property: Escape to The Equinox in Vermont and experience the best of all seasons. From exhilarating outdoor adventures to serene moments of relaxation, our resort offers a range of activities for every time of year. Discover the joys of summer, embrace the beauty of winter, and immerse yourself in a world of four-season fun at The Equinox.
What you will have an opportunity to do:
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Work closely with Maintenance, Housekeeping and F&B teams to communicate and coordinate items to resolution
- Train all new Front Desk Agents, Concierge, Bellpersons and Valet with a goal to provide exceptional customer service
- Be aware of, promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Be knowledgeable of all emergency procedures and policies
- Maintain house bank
- Communicate all pertinent information to manager on duty
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Assist in scheduling as needed and filling in for team members as business requires
Qualifications:
- Must be available to work a flexible schedule to include nights, weekends and holidays
- High school diploma or equivalent
- Previous hotel or resort experience preferred
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
Compensation: $20.00-$23.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Front Office Supervisor - The Equinox Golf Resort & Spa in Manchester employer: Benchmark
Contact Detail:
Benchmark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor - The Equinox Golf Resort & Spa in Manchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Front Office Supervisor role.
✨Tip Number 2
Prepare for the interview by researching The Equinox Golf Resort & Spa. Know their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can 'WOW' guests, as that's key for this role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Front Office Supervisor - The Equinox Golf Resort & Spa in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry.
Tailor Your Application: Make sure to customise your application for the Front Office Supervisor position. Highlight your relevant experience and skills that align with what we’re looking for, like customer service and teamwork.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Equinox.
How to prepare for a job interview at Benchmark
✨Know the Company Culture
Before your interview, take some time to research Pyramid Global Hospitality and their 'People First' culture. Understanding their values and commitment to employee development will help you align your answers with what they’re looking for in a candidate.
✨Showcase Your Customer Service Skills
As a Front Office Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you resolved issues and created memorable experiences, as this will resonate well with the interviewers.
✨Demonstrate Team Leadership
Since the role involves supervising a team, be ready to discuss your leadership style. Share specific instances where you trained or mentored others, and how you fostered a collaborative environment. This will show that you can lead by example and support your team effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, such as handling difficult guests or coordinating with other departments. Practising your responses will help you feel more confident during the interview.
