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- Tasks: Support daily operations and engage with residents in a vibrant community.
- Company: Join a forward-thinking client in the heart of Sheffield city centre.
- Benefits: Flexible part-time hours and a chance to work in a dynamic environment.
- Why this job: Be a key player in enhancing resident experiences and community spirit.
- Qualifications: Experience in customer service, property management, or hospitality is preferred.
- Other info: Full training provided; perfect for confident and proactive individuals.
Benefits: City Centre Location, Full Training
Hours: Full time, Monday-Friday. Weekend working required once a month.
We are thrilled to be supporting our long-term client who are located in the heart of Sheffield city centre. Our client is looking to appoint a Resident Services Advisor for their vibrant community in Sheffield. This role is available immediately due to promotion within the team. With over 300 apartments and a wide range of premium amenities such as gyms and roof terraces, this role offers the chance to be a key player in providing exceptional resident experiences.
As Resident Services Advisor, you will support the General Manager with day-to-day building operations, lettings and resident engagement. You will be the first point of contact for over 450 residents, ensuring high levels of service, satisfaction, and community spirit.
This is a fantastic opportunity for someone with a background in customer service, property management, hospitality or lettings, who thrives in a fast-paced and people-focused role. This is a full-time role working Monday – Friday. The successful candidate will also work one weekend per month.
Duties will include:
- Supporting the letting process, including conducting viewings, managing enquiries and negotiating leases
- Managing check-in and check-out procedures including inspections and coordinating cleaning/repairs
- Delivering a welcoming and professional service to all residents and visitors
- Responding to resident queries and resolving issues efficiently
- Coordinating maintenance requests and ensuring timely completion
- Organising on-site events and promoting community engagement
- Building local partnerships for a resident loyalty programme
- Ensuring the building and shared spaces are well-maintained through regular walkarounds
We’d love to hear from candidates who:
- Are confident, organised and proactive
- Have experience in residential property (PRS, BTR, or PBSA), hospitality, or customer service
- Possess excellent communication and problem-solving skills
- Are enthusiastic about creating a positive resident experience
- Are eager to learn – full training will be provided
For further information about this position, please contact Becca as soon as possible.
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Resident Services Advisor employer: Benchmark Recruitment
Contact Detail:
Benchmark Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Advisor
✨Tip Number 1
Familiarise yourself with the local area and amenities around Sheffield city centre. Being knowledgeable about the community will help you engage with residents and answer their queries more effectively.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will demonstrate your problem-solving abilities and your commitment to providing a positive resident experience.
✨Tip Number 3
Network with professionals in the property management and hospitality sectors. Attend local events or join online forums to connect with others in the industry, which could lead to valuable insights and recommendations.
✨Tip Number 4
Be proactive in expressing your enthusiasm for the role during any conversations or interviews. Highlight your eagerness to learn and adapt, as this aligns well with the company's focus on training and development.
We think you need these skills to ace Resident Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, property management, or hospitality. Use specific examples that demonstrate your skills in communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the importance of resident engagement and how your background aligns with their needs.
Highlight Relevant Skills: In your application, emphasise skills such as organisation, proactivity, and your ability to manage multiple tasks. These are crucial for the Resident Services Advisor role.
Showcase Community Engagement: If you have experience in organising events or building community relationships, be sure to include this in your application. It shows your commitment to creating a positive resident experience.
How to prepare for a job interview at Benchmark Recruitment
✨Showcase Your Customer Service Skills
As a Resident Services Advisor, you'll be the first point of contact for residents. Be prepared to share specific examples from your past experiences that highlight your customer service skills and how you've successfully resolved issues.
✨Demonstrate Your Organisational Abilities
This role requires strong organisational skills, especially when managing check-ins, check-outs, and maintenance requests. Discuss how you prioritise tasks and manage your time effectively in a busy environment.
✨Express Your Enthusiasm for Community Engagement
The position involves promoting community spirit and organising events. Share your ideas on how to enhance resident engagement and demonstrate your passion for creating a vibrant community atmosphere.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you assess if it's the right fit for you.
