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- Tasks: Manage and enhance our CRM while collaborating with key stakeholders to drive business solutions.
- Company: Join a forward-thinking company focused on modernising technology and improving business operations.
- Benefits: Enjoy a competitive salary, 25 days holiday, mental health days, and fun staff events.
- Why this job: Be part of a dynamic team that values innovation and offers opportunities for personal growth.
- Qualifications: 3rd level qualification and 3+ years in CRM or related technical fields required.
- Other info: Role based in London with potential travel to Dublin; flexible working options available.
The predicted salary is between 36000 - 60000 £ per year.
We’re seeking a versatile and technically skilled individual to join our team as a CRM Administrator. In this role, you will collaborate with the CTO, Business Intelligence Manager, Strategic Tech Lead, and other key business stakeholders to manage the CRM, design new technology infrastructure, and configure and deploy business software solutions across multiple departments.
This is an exciting opportunity to maintain the CRM and also build a fully integrated and automated solution across several areas of the business including Finance, HR, Legal, Sales & Product. Using the best in class technologies, you will help deliver, configure, automate and integrate digital solutions, aligning systems with organizational goals, ensuring seamless integration of data and processes across internal teams.
This role requires a blend of technical proficiency, project management skills, and a strong understanding of business operations to ensure that technology solutions will drive measurable value. This position offers the opportunity to influence business growth while ensuring that the company’s infrastructure, tools, and processes remain modern, secure, and efficient.
Key Responsibilities- Redesign and implement the current CRM using modern tools to support contract lifecycle management, payment processing, product provisioning, accounting and HR software integration, and other essential functions.
- Work with the Business Intelligence Manager to improve how our CRM connects with other systems.
- Collaborate with stakeholders to gather and analyze business requirements and translate these into technical solutions.
- Support the technical team to identify areas of improvement and opportunities to add value to the business through technology.
- Develop and maintain system architecture diagrams, data flow maps, and system documentation.
- Evaluate and recommend software platforms, technologies, and integration strategies and solutions.
- Configure and customize software systems (e.g. CRM, CLM, RMS) to support defined business processes.
- Manage user roles and access controls within systems, ensuring data security best practices and privacy standards are upheld.
- Work with the wider technical team to ensure the successful rollout of software systems.
- Execute end-to-end testing of system components, functionality and workflows.
- Provide training and guides to support end users and internal teams.
- Address system issues and support successful post-launch operations.
- Liaise with third-party vendors or developers as required.
- Continuously assess system performance and suggest improvements to enhance productivity, efficiency, and user experience.
- Relevant 3rd level qualification.
- Proven experience in CRM, systems architecture, or a related technical field (3+ years preferred).
- Strong understanding of cloud-based platforms, particularly CRMs (Hubspot beneficial), CLMs, and RMSs.
- Familiarity with agile project management methodologies.
- Willingness and ability to travel internationally as required.
- Self-motivated with a strong focus on results.
- Comfortable navigating and thriving in fast-paced environments.
- Strong analytical mindset with a proactive approach to problem-solving.
- Clear and confident communicator, both verbally and in writing.
- Curious, adaptable, and eager to learn and support new technologies.
- Collaborative and able to build strong professional relationships.
- Passionate about leveraging technology to drive business growth and innovation.
- Competitive Salary
- 25 Days Holiday (fixed) + 1 day off for your Birthday
- 2 Mental health days per year
- Statutory Pension Contribution
- Staff social events
Customer Relationship Management Administrator employer: Benchmark Mineral Intelligence
Contact Detail:
Benchmark Mineral Intelligence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Administrator
✨Tip Number 1
Familiarise yourself with the specific CRM tools mentioned in the job description, especially Hubspot. Understanding how these platforms work and their integration capabilities will give you a significant edge during discussions with our team.
✨Tip Number 2
Brush up on your project management skills, particularly agile methodologies. Being able to demonstrate your experience in managing projects effectively will show us that you can thrive in our fast-paced environment.
✨Tip Number 3
Prepare to discuss your previous experiences where you've successfully collaborated with various stakeholders. Highlighting your ability to gather and analyse business requirements will be crucial in showcasing your fit for this role.
✨Tip Number 4
Think about examples where you've improved system performance or user experience in past roles. Sharing these insights will help us see your proactive approach to problem-solving and your passion for leveraging technology.
We think you need these skills to ace Customer Relationship Management Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM administration, systems architecture, and any specific technologies mentioned in the job description, such as Hubspot. Use keywords from the job listing to align your skills with their requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined. Mention specific projects or experiences that demonstrate your technical proficiency and project management skills.
Showcase Technical Skills: Clearly outline your technical skills related to cloud-based platforms, CRM systems, and agile methodologies. Provide examples of how you've successfully implemented or improved technology solutions in previous roles.
Highlight Collaboration Experience: Since the role involves working with various stakeholders, emphasise your experience in collaborating with cross-functional teams. Share examples of how you’ve gathered business requirements and translated them into technical solutions.
How to prepare for a job interview at Benchmark Mineral Intelligence
✨Showcase Your Technical Skills
As a CRM Administrator, you'll need to demonstrate your technical proficiency. Be prepared to discuss your experience with cloud-based platforms and any specific CRMs you've worked with, like Hubspot. Highlight any projects where you redesigned or implemented systems.
✨Understand Business Operations
This role requires a strong understanding of business operations. Research the company’s structure and how different departments interact with the CRM. Be ready to explain how you can align technology solutions with their organisational goals.
✨Prepare for Collaboration Questions
You'll be working closely with various stakeholders, so expect questions about collaboration. Think of examples where you've successfully gathered requirements from different teams and translated them into technical solutions.
✨Demonstrate Problem-Solving Abilities
The role involves identifying areas for improvement and suggesting tech solutions. Prepare to discuss past challenges you've faced in system management and how you approached problem-solving to enhance productivity and efficiency.
