At a Glance
- Tasks: Shape user experiences by conducting insightful research and translating findings into actionable design improvements.
- Company: Join Benchmark, a forward-thinking company prioritising diversity and innovation in financial services.
- Benefits: Enjoy a competitive salary, flexible working options, and access to top-notch facilities.
- Other info: Work in a vibrant office with great amenities and opportunities for professional growth.
- Why this job: Make a real impact on user experiences while collaborating with talented teams in a dynamic environment.
- Qualifications: Mid-to-senior level UX research experience and strong analytical skills required.
The predicted salary is between 45000 - 55000 € per year.
As a UX Researcher at Benchmark, you will play a central role in shaping how we understand and design for the real needs of financial advisers, paraplanners, administrators and end‑clients. You will bring clarity to complex problems by uncovering behaviours, motivations and unmet needs, translating these into insight that directly informs product and experience requirements across our digital products and customer touchpoints. Operating within a growing experience design practice and across both embedded product teams and a central experience enablement capability, you will help translate insight into measurable improvements. Your work will inform day‑to‑day product decisions while also contributing to a broader, shared understanding of user needs and opportunities across the organisation. This role goes beyond discrete research projects. You will help create coherence across teams, reduce duplication, and ensure insight is consistently applied to improve experiences end to end.
What you’ll do
- Embedded research within product workstreams
- Partner closely with Product Managers, Designers and Engineers within specific product areas.
- Plan and deliver research across the product lifecycle, from early discovery through to validation and optimisation.
- Conduct user interviews, usability testing and other evaluative research to inform feature design and iteration.
- Help ensure product decisions and requirements are grounded in real user behaviour and needs.
Enablement and capability building
- Contribute to the development of a scalable UX research practice across Benchmark.
- Define, document and evolve research standards, methods, templates and ways of working.
- Support teams to run their own research through guidance, coaching and practical frameworks.
- Embed consistent approaches to insight generation and application across the organisation.
Insight synthesis and strategic influence
- Translate complex research findings into clear, actionable insights and narratives.
- Identify patterns and themes across multiple studies to inform experience strategy.
- Reduce fragmentation of insight by contributing to a shared understanding of users across teams.
- Support strategic initiatives, including future‑state concept development and delivery.
User engagement and continuous discovery
- Help establish repeatable feedback loops, such as research panels and regular testing cadence.
- Promote continuous, proportionate research rather than one‑off projects.
Visibility, governance and adoption
- Ensure insights are visible, accessible and easy to use in decision‑making.
- Embed research into key experience and product decision points.
- Help establish clear links between research activity, design outputs and product outcomes.
Qualifications
- Proven UX research or related experience at mid‑to‑senior level, applied in real‑world product environments.
- Strong command of qualitative and quantitative research methods, selecting the right approach for each context.
- Experience working in agile, product‑led environments.
- Strong synthesis skills, translating complex data into clear, actionable insight.
- Experience influencing stakeholders and contributing to product and design decisions.
- Comfortable navigating complexity, ideally within financial services or a regulated environment (though sector experience is not essential).
- Experience contributing to research operations, including scalable standards and ways of working.
- Degree in a relevant field (for example HCI, Psychology, Design or Social Sciences) or equivalent practical experience.
Base
You'll be based at the Benchmark Head Office, within our Broadlands Business Campus near Horsham in West Sussex. You will also need to be present across our other offices, including the main Schroders headquarters in London. The campus offers cutting‑edge software and hardware, spacious facilities, an on‑site restaurant, coffee shop and gym, and a dedicated shuttle bus to and from Horsham’s main line train station.
Equal Opportunity Statement
We know that diverse perspectives and an inclusive culture where all can succeed lead to better decisions and stronger outcomes for the company, its clients and its employees. That’s why inclusion and diversity are strategic priorities for us. We’re proud to be an equal opportunities employer. You’re welcome at Benchmark regardless of your age, disability, gender identity or expression, religious beliefs, sexual orientation or socio‑economic background. We’re building a workplace where everyone feels respected, valued and empowered to thrive.
UX Researcher - Experience Insight & Enablement employer: Benchmark Capital
At Benchmark, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a UX Researcher based at our state-of-the-art Broadlands Business Campus near Horsham, you will benefit from cutting-edge facilities, a supportive environment for professional growth, and the opportunity to make a meaningful impact on our digital products. With a strong commitment to diversity and inclusion, we ensure that every employee feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land UX Researcher - Experience Insight & Enablement
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Benchmark. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your UX research projects. Make it easy for them to see how you can bring value to their team.
✨Tip Number 3
Prepare for interviews by understanding Benchmark's products and user needs. Tailor your examples to show how your insights can directly impact their work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining us!
We think you need these skills to ace UX Researcher - Experience Insight & Enablement
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the UX Researcher role. Highlight your relevant experience and skills that align with the job description, especially your ability to translate complex research into actionable insights.
Showcase Your Research Skills:Don’t forget to emphasise your command of both qualitative and quantitative research methods. Share specific examples of how you've applied these in real-world product environments, as this will resonate well with us at Benchmark.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language to convey your thoughts and avoid jargon. We want to see your ability to communicate complex ideas simply, just like you would in your research findings.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Benchmark Capital
✨Know Your Users
Before the interview, dive deep into understanding the users you'll be researching for. Familiarise yourself with the behaviours and motivations of financial advisers, paraplanners, and end-clients. This will help you speak their language and demonstrate your commitment to user-centric design.
✨Showcase Your Research Skills
Be prepared to discuss specific research methods you've used in the past. Highlight your experience with qualitative and quantitative approaches, and be ready to explain how you select the right method for different contexts. This will show that you can adapt your skills to meet the needs of the role.
✨Prepare Insightful Questions
Craft thoughtful questions about Benchmark's current UX practices and challenges. This not only shows your interest in the company but also gives you a chance to demonstrate your strategic thinking. Ask about how they currently gather user feedback and how you could contribute to improving those processes.
✨Emphasise Collaboration
Since the role involves working closely with Product Managers, Designers, and Engineers, highlight your collaborative experiences. Share examples of how you've successfully partnered with cross-functional teams to translate insights into actionable product decisions. This will illustrate your ability to work within a team-oriented environment.
