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For Companies At a Glance
- Tasks: Be the go-to tech guru, solving IT issues and keeping systems running smoothly.
- Company: Join Benchmark, a leading financial planning firm with a tech-driven approach.
- Benefits: Enjoy hybrid working, professional development, and a competitive salary package.
- Why this job: Make a real impact in a supportive culture while working with cutting-edge technology.
- Qualifications: 2+ years in desktop support, strong troubleshooting skills, and knowledge of Windows OS.
- Other info: Modern office in Horsham with shuttle service from the train station.
The predicted salary is between 28800 - 43200 £ per year.
Location: Horsham, West Sussex (Hybrid Working Available)
Type: Full-Time | Permanent
Salary: Competitive, based on experience
About Us
Benchmark is one of the UK’s leading financial planning businesses, aiming to help our clients realise aspirations and achieve peace of mind. We do this through our unique business model which provides support to over 1000 financial planners through our technology-led platform across our employed, self-employed and independent segments. The solutions are award-winning, enabled by proprietary technology covering regulatory, platform and investment services, all designed to support advisers at every step of their journey – from starting their career, improving how they run productively and effectively, to accelerating its growth and ultimately thinking about succession planning.
We operate offices across the UK, have rapid expansion plans, and are highly acquisitive having made over 50 acquisitions over the last few years. We also provide integrated solutions incorporating our own investment, pension, platform, technology and compliance services.
As a financial planning business, we help people realise their aspirations and achieve peace of mind, and therefore ensuring good client outcomes is central to decision making. Our regulatory requirement to achieve positive consumer outcomes and to treat clients fairly are embedded within our organisation, and we take responsibility for embracing and promoting our duty of care to all clients, including those who may be more vulnerable than others.
As part of the Schroders Plc Group, and the Schroders Wealth Division, Benchmark sits within the UK’s largest listed asset manager with over £750bn of assets. Benchmark has the benefit of having a focused business model with clear accountability with the benefits of being part of one of the UK’s largest financial services businesses.
The Role
As an IT Support Engineer, you’ll be the first point of contact for technical support across the business. You’ll play a key role in maintaining our IT infrastructure, resolving issues efficiently, and ensuring our systems run smoothly to support day-to-day operations.
Key Responsibilities
- Serve as the first point of contact for end users needing support, both onsite and remotely.
- Handle incoming requests via phone, email, and service desk tickets, prioritizing and resolving issues within agreed SLAs.
- Perform routine maintenance checks on key systems, addressing any failures proactively.
- Accurately document hardware-related tasks and contribute to team knowledge sharing.
- Manage installation, configuration, and troubleshooting of end-user hardware, software, and peripherals.
- Work with vendors for services and issue resolution.
- Ensure technology and office space are maintained and organized.
- Create and manage corporate accounts following auditable procedures.
- Provide training on IT policies and new applications to staff.
- Support IT team with software deployments and maintain inventory of IT assets.
- Ensure endpoint protection is active and update systems as needed.
- Monitor PC performance and provide reports to management.
- Assist with compliance to regulatory standards and audits.
- Occasionally travel to remote sites for onboarding new acquisitions.
About You
- 2+ years in a technical desktop support role with strong troubleshooting skills.
- In-depth knowledge of Windows Client OS, networking principles, and Active Directory.
- Familiarity with Microsoft 365, remote management tools, and ticketing systems.
- Understanding of ITIL best practices and scripting with PowerShell.
- Excellent communication and customer service skills.
- College Diploma/GCSE/A-Level in Computer Science or related field preferred.
- Flexibility to work outside core hours as required.
What We Offer
- A supportive and inclusive team culture
- Opportunities for professional development and training
- Hybrid working options
- Competitive salary and benefits package
- Modern office environment in Horsham town centre and a shuttle service from Horsham train station.
Contact Detail:
Benchmark Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Windows Client OS, Microsoft 365, and Active Directory. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with current or former employees of Benchmark or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues. Having specific examples ready will showcase your problem-solving skills and ability to work under pressure, which are crucial for an IT Support Engineer.
✨Tip Number 4
Stay updated on ITIL best practices and consider brushing up on your PowerShell scripting skills. Highlighting your knowledge in these areas during conversations can set you apart from other candidates and show your proactive approach to continuous learning.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've handled technical issues, managed installations, or provided customer service. Use keywords from the job description to align your skills with what Benchmark is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the financial planning sector. Mention specific experiences that demonstrate your troubleshooting skills and ability to work under pressure, as these are crucial for the role.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially your knowledge of Windows Client OS, networking principles, and Active Directory. If you have experience with Microsoft 365 or ITIL best practices, make sure to include that as well.
Highlight Communication Skills: Since excellent communication and customer service skills are essential for this role, provide examples in your application that demonstrate how you've effectively communicated with users or resolved issues in previous positions.
How to prepare for a job interview at Benchmark Capital
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows Client OS, networking principles, and Active Directory. Be prepared to discuss your troubleshooting experiences and how you've resolved issues in the past.
✨Demonstrate Customer Service Skills
As an IT Support Engineer, you'll be the first point of contact for users needing help. Show that you can communicate effectively and handle requests with a positive attitude. Share examples of how you've provided excellent customer service in previous roles.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL best practices is crucial for this role. Be ready to explain how you've applied these principles in your work, especially in managing incidents and service requests.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of specific scenarios where you've had to troubleshoot hardware or software issues, and be ready to walk the interviewer through your thought process and actions.
