At a Glance
- Tasks: Shape user experiences by uncovering insights and translating them into actionable product improvements.
- Company: Join Benchmark, a forward-thinking company prioritising diversity and innovation.
- Benefits: Enjoy a competitive salary, flexible work options, and access to top-notch facilities.
- Other info: Work in a dynamic environment with opportunities for professional growth and collaboration.
- Why this job: Make a real impact on financial services by enhancing user experiences through research.
- Qualifications: Mid-to-senior level UX research experience with strong analytical skills required.
The predicted salary is between 45000 - 55000 € per year.
As a UX Researcher at Benchmark, you will play a central role in shaping how we understand and design for the real needs of financial advisers, paraplanners, administrators and end‑clients. You will bring clarity to complex problems by uncovering behaviours, motivations and unmet needs, translating these into insight that directly informs product and experience requirements across our digital products and customer touchpoints. Operating within a growing experience design practice and across both embedded product teams and a central experience enablement capability, you will help translate insight into measurable improvements. Your work will inform day‑to‑day product decisions while also contributing to a broader, shared understanding of user needs and opportunities across the organisation. This role goes beyond discrete research projects. You will help create coherence across teams, reduce duplication, and ensure insight is consistently applied to improve experiences end to end.
What you’ll do
- Embedded research within product workstreams
- Partner closely with Product Managers, Designers and Engineers within specific product areas.
- Plan and deliver research across the product lifecycle, from early discovery through to validation and optimisation.
- Conduct user interviews, usability testing and other evaluative research to inform feature design and iteration.
- Help ensure product decisions and requirements are grounded in real user behaviour and needs.
Enablement and capability building
- Contribute to the development of a scalable UX research practice across Benchmark.
- Define, document and evolve research standards, methods, templates and ways of working.
- Support teams to run their own research through guidance, coaching and practical frameworks.
- Embed consistent approaches to insight generation and application across the organisation.
Insight synthesis and strategic influence
- Translate complex research findings into clear, actionable insights and narratives.
- Identify patterns and themes across multiple studies to inform experience strategy.
- Reduce fragmentation of insight by contributing to a shared understanding of users across teams.
- Support strategic initiatives, including future‑state concept development and delivery.
User engagement and continuous discovery
- Help establish repeatable feedback loops, such as research panels and regular testing cadence.
- Promote continuous, proportionate research rather than one‑off projects.
Visibility, governance and adoption
- Ensure insights are visible, accessible and easy to use in decision‑making.
- Embed research into key experience and product decision points.
- Help establish clear links between research activity, design outputs and product outcomes.
Qualifications
- Proven UX research or related experience at mid‑to‑senior level, applied in real‑world product environments.
- Strong command of qualitative and quantitative research methods, selecting the right approach for each context.
- Experience working in agile, product‑led environments.
- Strong synthesis skills, translating complex data into clear, actionable insight.
- Experience influencing stakeholders and contributing to product and design decisions.
- Comfortable navigating complexity, ideally within financial services or a regulated environment (though sector experience is not essential).
- Experience contributing to research operations, including scalable standards and ways of working.
- Degree in a relevant field (for example HCI, Psychology, Design or Social Sciences) or equivalent practical experience.
Base
You'll be based at the Benchmark Head Office, within our Broadlands Business Campus near Horsham in West Sussex. You will also need to be present across our other offices, including the main Schroders headquarters in London. The campus offers cutting‑edge software and hardware, spacious facilities, an on‑site restaurant, coffee shop and gym, and a dedicated shuttle bus to and from Horsham’s main line train station.
Equal Opportunity Statement
We know that diverse perspectives and an inclusive culture where all can succeed lead to better decisions and stronger outcomes for the company, its clients and its employees. That’s why inclusion and diversity are strategic priorities for us. We’re proud to be an equal opportunities employer. You’re welcome at Benchmark regardless of your age, disability, gender identity or expression, religious beliefs, sexual orientation or socio‑economic background. We’re building a workplace where everyone feels respected, valued and empowered to thrive.
UX Researcher - Experience Insight & Enablement in Horsham employer: Benchmark Capital
Benchmark is an exceptional employer that fosters a collaborative and inclusive work culture, where UX Researchers can thrive while shaping user experiences in the financial services sector. With access to cutting-edge facilities at our Broadlands Business Campus, including an on-site restaurant, gym, and a dedicated shuttle service, employees enjoy a supportive environment that prioritises professional growth and continuous learning. We are committed to diversity and inclusion, ensuring that every team member feels valued and empowered to contribute meaningfully to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land UX Researcher - Experience Insight & Enablement in Horsham
✨Tip Number 1
Get to know the company inside out! Research Benchmark's products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common UX research questions. Think about how you can showcase your experience with qualitative and quantitative methods, and be ready to discuss how you've influenced product decisions in the past.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for Benchmark.
We think you need these skills to ace UX Researcher - Experience Insight & Enablement in Horsham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the UX Researcher role. Highlight your relevant experience in UX research, especially in financial services or product-led environments. We want to see how your skills align with our needs!
Showcase Your Research Skills:Demonstrate your command of both qualitative and quantitative research methods in your application. Share specific examples of how you've used these methods to inform product decisions and improve user experiences. This is your chance to shine!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your insights and experiences. We appreciate clarity, especially when it comes to complex topics!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Benchmark!
How to prepare for a job interview at Benchmark Capital
✨Know Your Users
Before the interview, dive deep into understanding the users you'll be researching. Familiarise yourself with the behaviours and motivations of financial advisers, paraplanners, and end-clients. This will help you speak their language and demonstrate your commitment to user-centric design.
✨Showcase Your Research Skills
Be prepared to discuss your experience with both qualitative and quantitative research methods. Bring examples of how you've applied these methods in real-world product environments, especially in agile settings. Highlight any specific projects where your insights led to measurable improvements.
✨Communicate Clearly
Practice translating complex research findings into clear, actionable insights. During the interview, focus on how you can reduce fragmentation of insight and contribute to a shared understanding across teams. Use storytelling techniques to make your points relatable and memorable.
✨Emphasise Collaboration
Since this role involves working closely with Product Managers, Designers, and Engineers, be ready to discuss your collaborative experiences. Share examples of how you've partnered with cross-functional teams to embed research into product decisions and improve user experiences.
