At a Glance
- Tasks: Support clients and advisers with technical queries and system administration.
- Company: Benchmark, a leading financial services provider with a focus on inclusivity.
- Benefits: Ongoing training, career development, gym access, and a supportive team environment.
- Other info: Enjoy a spacious campus with great facilities and a strong commitment to diversity.
- Why this job: Gain valuable skills in customer support and problem-solving in a dynamic setting.
- Qualifications: Experience in IT Helpdesk or Support; GCSEs in Maths and English required.
The predicted salary is between 30000 - 40000 £ per year.
Application Deadline: 13 April 2026
Department: Group Service Operations
Location: Horsham
Description
Move beyond ticket queues. Build long‑term technical support skills. If you currently work in IT Helpdesk or IT Support and want to develop deeper, more meaningful technical customer support skills, this role offers a clear next step. At Benchmark, you will move away from pure break‑fix support and into a role where you:
- Own queries end to end.
- Work with complex systems and data.
- Receive structured training in regulated environments, platform administration and customer outcomes.
- Build transferable skills across systems, access management and service operations.
As a Customer Services Associate, you will support advisers, clients and third‑party providers across our proprietary financial services platform. The role combines customer support, system administration and investigation work. This role suits someone who enjoys problem solving, clear processes and taking ownership through to resolution.
Key Responsibilities
- Act as first point of contact for advisers and clients via phone, email and case management.
- Investigate and resolve queries across KYC, due diligence, transactions and service issues.
- Own tickets from first contact through to closure, working to agreed SLAs.
- Carry out system administration within Benchmark’s CRM and financial services platform.
- Manage Joiner, Mover and Leaver access requests accurately and securely.
- Follow documented controls to meet regulatory, audit and security requirements.
- Maintain accurate records and system data at all times.
- Share feedback to improve processes, service quality and user experience.
- Contribute to team meetings and continuous improvement activity.
Skills, Knowledge and Expertise
This role is a good fit if you have experience in:
- IT Helpdesk or IT Support (1st or 2nd line).
- Ticket‑based environments with clear SLAs.
- Access management or user administration.
- Communicating technical processes clearly to non‑technical users.
- Investigating issues logically and documenting outcomes.
What we are looking for
- Confident phone manner and clear written communication.
- High attention to detail and strong data accuracy.
- Comfortable working with systems and structured processes.
- Ability to prioritise workload and meet service levels.
- Curiosity and willingness to learn new platforms and regulations.
- A calm, methodical approach to issue resolution.
- GCSEs (Maths and English) and A‑levels or equivalent.
Financial services experience is not required. Training will be provided.
What you will gain
- Ongoing training in technical customer support within a regulated environment.
- Exposure to complex systems beyond standard IT helpdesk tools.
- Clear development pathways across operations, platform support and service management.
- A supportive team with strong processes and leadership.
- Experience that translates into long‑term career options within Benchmark.
The base
You’ll be based at the Benchmark Head Office, within our Broadlands Business Campus near Horsham in West Sussex. It has high standards and international reputation, without being in the city: a big, countryside campus means life will feel a little different. We support our offices by using cutting edge software and hardware and our spacious campus facilities mean there’s a great working environment for the team. With an on‑site restaurant, coffee shop and gym, our campus has much to offer. And commuters can relax on our dedicated regular shuttle bus to and from Horsham’s main line train station.
We’re looking for the best, whoever they are
We know that diverse perspectives and an inclusive culture where all can succeed lead to better decisions and stronger outcomes for the company, its clients and its employees. That’s why inclusion and diversity are strategic priorities for us. We’re proud to be an equal opportunities employer. You’re welcome at Benchmark regardless of your age, disability, gender identity or expression, religious beliefs, sexual orientation, or socio‑economic background. We’re building a workplace where everyone feels respected, valued, and empowered to thrive.
Customer Services Associate in Horsham employer: Benchmark Capital
At Benchmark, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters growth and development for our Customer Services Associates. Located in the picturesque Broadlands Business Campus near Horsham, our employees benefit from ongoing training in technical customer support, access to cutting-edge facilities, and a strong emphasis on inclusion and diversity. With clear career pathways and a vibrant campus environment featuring an on-site restaurant, coffee shop, and gym, we provide a fulfilling and rewarding workplace for those looking to advance their careers in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Associate in Horsham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Benchmark Capital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Benchmark Capital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Associate in Horsham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Benchmark Capital:Your cover letter is your chance to shine! Tell us why you want to work at Benchmark Capital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Benchmark Capital!
How to prepare for a job interview at Benchmark Capital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
