Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and nurture relationships with partner firms, ensuring their needs are met.
- Company: Benchmark Capital, a leader in financial planning and investment solutions.
- Benefits: Competitive salary, on-site amenities, and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in the financial sector.
- Qualifications: 3+ years in customer relationship management and strong communication skills.
- Other info: Work in a beautiful countryside campus with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As a Partnership Manager, you will be accountable for managing and nurturing relationships with a portfolio of Benchmark Capital partner firms. Your role is pivotal in developing trusted, multi-layered relationships with senior leadership and operational teams within our partners, ensuring their evolving needs are met with Benchmark's solutions and services.
Working closely with various internal teams including Partnership Management, Implementation, and Integration, you will oversee smooth transitions for new clients and champion the ongoing adoption and optimisation of our platforms and tools. You will play a critical role in resolving service issues, delivering proactive solutions, and driving continuous improvement in both partner and client experiences.
What you'll do:
- Manage day-to-day relationships with a portfolio of partner firms, building trust and multi-tiered relationships at senior and operational levels.
- Work collaboratively with internal teams to deliver seamless transitions from prospective partners to established clients.
- Develop a deep understanding of partner needs to ensure solutions are precisely aligned and effectively adopted.
- Drive engagement and loyalty across our platforms, with a focus on promoting retention.
- Identify, prioritise, and resolve partner service issues, collaborating across the business to ensure timely resolution.
- Analyse partnership data, identify trends, and implement proactive solutions.
- Lead the adoption of Benchmark systems and services, including third-party benefits related to Best Practice Membership.
- Support regular relationship management meetings, providing detailed reporting and monitoring against SLAs.
- Facilitate expert-level knowledge transfer on key platforms (e.g., Fusion and Enable) to partner firms, removing barriers to effective use.
- Contribute to the identification and prioritisation of partner needs, ensuring their representation in company planning.
- Record and maintain comprehensive partnership activity within Salesforce.
- Serve as an active team member creating plans for client needs, resolving issues, promoting excellent customer service, and maintaining a positive company image.
The knowledge, experience and qualifications you need:
- Minimum 3 years experience in customer relationship management or a customer success function.
- Strong understanding of financial planning businesses, with a focus on investments and wealth management.
- Excellent communication, presentation, and negotiation skills, with proven ability to build relationships at all organisational levels.
- Organised, with well-developed time management and problem-solving abilities.
- A collaborative team player, able to build internal consensus and foster confidence among stakeholders.
- Experience with influencing, supporting, and training clients in the adoption of technical solutions.
- Knowledge of the software development lifecycle (Desirable).
- Experience with IT CRM systems and processes.
- Proven record of working in multi-disciplinary teams across compliance, technology, and service (Desirable).
- Valid UK driving licence.
The base:
You’ll be based at the Benchmark Head Office, within our Broadlands Business Campus near Horsham in West Sussex but will need to be present across our other offices, including the main Schroders headquarters in London. It has high standards and international reputation, without being in the city: a big, countryside campus means life will feel a little different. We support our offices by using cutting edge software and hardware and our spacious campus facilities mean there’s a great working environment for the team. With an on-site restaurant, coffee shop and gym, our campus has much to offer. And commuters can relax on our dedicated regular shuttle bus to and from Horsham’s main line train station.
Partnership Manager in London employer: Benchmark Capital Limited
Contact Detail:
Benchmark Capital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partnership Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential partners on LinkedIn. Building those relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your personality! When you get the chance to meet potential employers or partners, let your authentic self shine through. Share your passion for partnership management and how you can add value to their team. People love working with those who are genuine.
✨Tip Number 3
Be proactive! If you see a company you’d love to work with, don’t wait for them to post a job. Reach out directly and express your interest. Share how your skills align with their needs, especially in managing relationships and driving engagement.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and job listings tailored for roles like Partnership Manager. Keep an eye on our site for openings and apply directly – it’s the best way to show you’re serious about joining our team!
We think you need these skills to ace Partnership Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partnership Manager role. Highlight your experience in customer relationship management and how it aligns with our needs at Benchmark Capital. We want to see how you can build those multi-layered relationships!
Showcase Your Communication Skills: Since this role involves a lot of interaction with senior leadership and operational teams, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey complex ideas effectively.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've identified and resolved service issues in the past. This will show us that you're proactive and ready to tackle challenges head-on.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Benchmark Capital!
How to prepare for a job interview at Benchmark Capital Limited
✨Know Your Partners
Before the interview, dive deep into understanding Benchmark Capital's partner firms. Familiarise yourself with their business models, challenges, and how Benchmark's solutions can address their needs. This knowledge will help you demonstrate your ability to build those multi-layered relationships they’re looking for.
✨Showcase Your Communication Skills
As a Partnership Manager, strong communication is key. Prepare examples of how you've successfully built relationships at various organisational levels. Be ready to discuss specific instances where your negotiation skills made a difference in resolving issues or driving engagement.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've identified and resolved service issues in previous roles. Highlight your analytical skills by discussing how you’ve used data to implement proactive solutions. This will show that you can handle the challenges of managing partner relationships effectively.
✨Be a Team Player
Collaboration is crucial in this role. Prepare to discuss how you've worked with internal teams to ensure seamless transitions for clients. Share examples of how you’ve fostered confidence among stakeholders and contributed to a positive team environment.
