At a Glance
- Tasks: Shape user experiences by conducting insightful research and translating findings into actionable product improvements.
- Company: Join Benchmark, a leading firm in financial services with a focus on user-centric design.
- Benefits: Enjoy a competitive salary, flexible working options, and access to top-notch facilities.
- Other info: Work in a beautiful countryside campus with great amenities and career growth opportunities.
- Why this job: Make a real impact on user experiences while collaborating with talented teams in a dynamic environment.
- Qualifications: Mid-to-senior level UX research experience and strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
As a UX Researcher at Benchmark, you will play a central role in shaping how we understand and design for the real needs of financial advisers, paraplanners, administrators and end-clients. You will bring clarity to complex problems by uncovering behaviours, motivations and unmet needs, translating these into insight that directly informs product and experience requirements across our digital products and customer touchpoints. Operating within a growing experience design practice, and across both embedded product teams and a central experience enablement capability, you will help translate insight into measurable improvements. Your work will inform day-to-day product decisions while also contributing to a broader, shared understanding of user needs and opportunities across the organisation. This role goes beyond discrete research projects. You will help create coherence across teams, reduce duplication, and ensure insight is consistently applied to improve experiences end to end.
What you'll do
- Embedded research within product workstreams
- Partner closely with Product Managers, Designers and Engineers within specific product areas.
- Plan and deliver research across the product lifecycle, from early discovery through to validation and optimisation.
- Conduct user interviews, usability testing and other evaluative research to inform feature design and iteration.
- Help ensure product decisions and requirements are grounded in real user behaviour and needs.
Enablement and capability building
- Contribute to the development of a scalable UX research practice across Benchmark.
- Define, document and evolve research standards, methods, templates and ways of working.
- Support teams to run their own research through guidance, coaching and practical frameworks.
- Embed consistent approaches to insight generation and application across the organisation.
Insight synthesis and strategic influence
- Translate complex research findings into clear, actionable insights and narratives.
- Identify patterns and themes across multiple studies to inform experience strategy.
- Reduce fragmentation of insight by contributing to a shared understanding of users across teams.
- Support strategic initiatives, including future‑state concept development and delivery.
User engagement and continuous discovery
- Help establish repeatable feedback loops, such as research panels and regular testing cadence.
- Promote continuous, proportionate research rather than one‑off projects.
Visibility, governance and adoption
- Ensure insights are visible, accessible and easy to use in decision‑making.
- Embed research into key experience and product decision points.
- Help establish clear links between research activity, design outputs and product outcomes.
The knowledge, experience and qualifications you need
- Proven UX research or related experience at mid‑to‑senior level, applied in real‑world product environments.
- Strong command of qualitative and quantitative research methods, selecting the right approach for each context.
- Experience working in agile, product‑led environments.
- Strong synthesis skills, translating complex data into clear, actionable insight.
- Experience influencing stakeholders and contributing to product and design decisions.
- Comfortable navigating complexity, ideally within financial services or a regulated environment (though sector experience is not essential).
- Experience contributing to research operations, including scalable standards and ways of working.
- Degree in a relevant field (for example HCI, Psychology, Design or Social Sciences) or equivalent practical experience.
The base You’ll be based at the Benchmark Head Office, within our Broadlands Business Campus near Horsham in West Sussex but will need to be present across our other offices, including the main Schroders headquarters in London. It has high standards and international reputation, without being in the city: a big, countryside campus means life will feel a little different. We support our offices by using cutting edge software and hardware and our spacious campus facilities mean there’s a great working environment for the team. With an on‑site restaurant, coffee shop and gym, our campus has much to offer. And commuters can relax on our dedicated regular shuttle bus to and from Horsham’s main line train station.
UX Researcher - Experience Insight & Enablement in Horsham employer: Benchmark Capital Limited
At Benchmark, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Horsham location provides a unique blend of a serene countryside environment with state-of-the-art facilities, including an on-site restaurant, coffee shop, and gym, ensuring a balanced work-life experience. We are committed to employee growth, providing opportunities for professional development and the chance to influence meaningful product decisions in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land UX Researcher - Experience Insight & Enablement in Horsham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Benchmark. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your UX research projects. Make it easy for potential employers to see how you tackle complex problems and translate insights into actionable strategies.
✨Tip Number 3
Prepare for interviews by practising common UX research questions. Think about how you can demonstrate your experience with qualitative and quantitative methods, and be ready to share examples of your work.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Benchmark team.
We think you need these skills to ace UX Researcher - Experience Insight & Enablement in Horsham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the UX Researcher role. Highlight your experience with qualitative and quantitative research methods, and how you've applied them in real-world product environments. We want to see how you can bring clarity to complex problems!
Showcase Your Synthesis Skills:When writing your application, emphasise your ability to translate complex data into clear, actionable insights. Share examples of how you've influenced product decisions through your research findings. This is key for us at Benchmark!
Demonstrate Collaboration:We love team players! In your application, mention any experiences where you've partnered with Product Managers, Designers, or Engineers. Show us how you've contributed to a shared understanding of user needs across teams.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Benchmark Capital Limited
✨Know Your Research Methods
Make sure you brush up on both qualitative and quantitative research methods. Be ready to discuss how you've applied these in real-world product environments, especially in agile settings. This will show that you understand the nuances of UX research and can adapt your approach based on the context.
✨Showcase Your Synthesis Skills
Prepare to demonstrate how you've translated complex data into actionable insights in previous roles. Bring examples of how your findings have influenced product decisions or design strategies. This will highlight your ability to make sense of data and communicate it effectively to stakeholders.
✨Understand the User Journey
Familiarise yourself with the user journey specific to financial services. Think about how you can apply your insights to improve experiences across various touchpoints. Being able to articulate this understanding will set you apart as a candidate who can think strategically about user needs.
✨Engage with the Team Dynamics
Research Benchmark's culture and the teams you'll be working with. Be prepared to discuss how you would collaborate with Product Managers, Designers, and Engineers. Showing that you can work well within a team and contribute to a shared understanding of users will be key to your success.
