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- Tasks: Lead a high-performing team in Platform Operations and ensure excellent service delivery.
- Company: Join a dynamic company with a focus on customer care and operational excellence.
- Benefits: Enjoy a modern workspace, on-site amenities, and a supportive team environment.
- Why this job: Make a real impact by driving process improvements and leading a motivated team.
- Qualifications: Investment Management Certification or studying towards it, strong attention to detail.
- Other info: Fixed term contract starting February 2026 with great career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Team Manager to lead and develop a high-performing team within Platform Operations. This is a fixed term contract role starting in February 2026. You’ll oversee all aspects of the team’s activities, ensuring accurate and efficient processing while maintaining excellent service and good customer outcomes. The role requires strong leadership, deep knowledge of platform processes, and the ability to collaborate effectively with stakeholders.
What you'll do
- Manage a team of Operations and Senior Operations Associates, providing coaching, guidance, and performance feedback.
- Oversee end-to-end processes, ensuring timely and accurate completion.
- Develop and implement operational procedures, controls, and best practices to improve efficiency and mitigate risk.
- Collaborate with other managers to deliver consistent, high-quality service across the Platform.
- Monitor and resolve operational issues, working with relevant teams.
- Drive process improvements and automation initiatives to reduce manual interventions.
- Report and present accurate MI on team performance and operational issues to senior management.
- Lead team meetings and actively contribute to management forums.
- Set goals and hold regular check-ins with your team.
- Attend service calls with adviser firms, third-party users, and suppliers when required.
The knowledge, experience and qualifications you need
- Investment Management Certification (or studying towards).
- Ability to work under pressure and adapt to a fast-paced environment.
- Strong attention to detail and accuracy.
- Ability to work both independently and as part of a team.
- Excellent numeracy and literacy skills.
What You’ll Be Like
- Committed to Treating Customers Fairly and delivering a duty of care to clients.
- Self-starter with a positive attitude and willingness to embrace change.
- Strong time management and prioritisation skills.
- Able to engage and motivate others effectively.
You’ll be based at our Broadlands Business Campus near Horsham, West Sussex. The campus offers a spacious, modern working environment with an on-site restaurant, coffee shop, and gym. We also provide a regular shuttle bus to and from Horsham’s mainline train station.
Team Manager – Platform Operations (12-Month Maternity Cover) in Horsham employer: Benchmark Capital Limited
Contact Detail:
Benchmark Capital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager – Platform Operations (12-Month Maternity Cover) in Horsham
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our commitment to treating customers fairly and delivering excellent service.
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to discuss how you've motivated teams in the past and how you plan to drive process improvements in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Team Manager – Platform Operations (12-Month Maternity Cover) in Horsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Manager role. Highlight your leadership experience and any relevant operational achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our needs. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve processes. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Benchmark Capital Limited
✨Know Your Team Management Skills
Make sure you can clearly articulate your experience in managing teams. Prepare examples of how you've coached and developed team members, as well as how you've handled performance feedback. This will show that you understand the importance of leadership in a high-performing environment.
✨Familiarise Yourself with Platform Operations
Dive deep into the specifics of platform processes relevant to the role. Be ready to discuss operational procedures and best practices you've implemented in the past. This knowledge will demonstrate your capability to oversee end-to-end processes effectively.
✨Showcase Your Problem-Solving Skills
Think of instances where you've resolved operational issues or driven process improvements. Be prepared to share these stories during the interview, highlighting your ability to work under pressure and adapt to fast-paced environments.
✨Engage with Stakeholders
Since collaboration is key, think about how you've worked with other managers or teams in previous roles. Prepare to discuss how you’ve ensured consistent service delivery and how you’ve communicated effectively with stakeholders to achieve common goals.
